1 reviews | Active since Member
I tried using Fix Forward’s service to find a waterproofer because the interior of my wall has been damaged by water after heavy rain. I requested a quotation for waterproofing, and Fix Forward recommended one contractor.
The contractor came to diagnose the problem and it was immediately clear to me that he had no clue about waterproofing. When asked about sealing the visible cracks on the wall, he said that water cannot penetrate cracks. When asked if the water could be coming in from the window sill, he didn’t even bother to check it, but said its fine. He admitted that the wall was “wet" on the interior. When asked where the water causing the visible damage is coming from, he said it's not water that caused it but the “cold”.
This contractor's take on this problem was totally different from three other contractors.
His quotation was similarly a joke. It lacked detail regarding how he is actually intending to fix the problem, and it did not list the right materials for a proper waterproofing job.
From my experience with the contractor that Fix Forward recommended, I have to wonder what you mean when you write that Fix Forward has a “rigorous screening process”. You also write that you "hand select" contractors. How did you “hand select” a waterproofing contractor who doesn’t think that cracks let in water and that a “wet” wall gets wet from the “cold”?
Fix Forward sounds like the type of service that every homeowner needs and has dearly wished for. However, I am monumentally unimpressed by the contractor which you recommended. Therefore, I will not bother to use Fix Forward to find a contractor ever again, nor can I in good conscience recommend your service to anyone.
Best regards,
Best regards,
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