Fix Forward
2|4 reviews
IG
Itai G
1 reviews | Active since Member
08 Sept 2021, 16:15
Incompetent contractor
I tried using Fix Forward’s service to find a waterproofer because the interior of my wall has been damaged by water after heavy rain. I requested a quotation for waterproofing, and Fix Forward recommended one contractor.
The contractor came to diagnose the problem and it was immediately clear to me that he had no clue about waterproofing. When asked about sealing the visible cracks on the wall, he said that water cannot penetrate cracks. When asked if the water could be coming in from the window sill, he didn’t even bother to check it, but said its fine. He admitted that the wall was “wet" on the interior. When asked where the water causing the visible damage is coming from, he said it's not water that caused it but the “cold”.
This contractor's take on this problem was totally different from three other contractors.
His quotation was similarly a joke. It lacked detail regarding how he is actually intending to fix the problem, and it did not list the right materials for a proper waterproofing job.
From my experience with the contractor that Fix Forward recommended, I have to wonder what you mean when you write that Fix Forward has a “rigorous screening process”. You also write that you "hand select" contractors. How did you “hand select” a waterproofing contractor who doesn’t think that cracks let in water and that a “wet” wall gets wet from the “cold”?
Fix Forward sounds like the type of service that every homeowner needs and has dearly wished for. However, I am monumentally unimpressed by the contractor which you recommended. Therefore, I will not bother to use Fix Forward to find a contractor ever again, nor can I in good conscience recommend your service to anyone.
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Replies (53)Fix Forward's replyOfficial
09 Sept 2021, 08:52Thank you for your feedback Mr. Gartushka. Thank you for raising your concerns regarding the contractor. We have taken your feedback and are speaking with the contractor further to understand the situation.
Our platform relies on feedback from customers such as yourself to keep the contractors accountable and only with top-notch contractors who receive positive feedback. Our recruitment process involves many steps of interviews, reference calls, and background checks, however, as we are a referral platform only, there is only so much we can confirm and verify. Our contractors are hand-selected as each contractor has a face-to-face interview with our team before being onboarded. Our contractors also complete our Business Skills training workshops before they may sign up to quote on jobs.
It is unfortunate that only one contractor signed up for your inquiry as usually, three contractors sign up. You would've then had a better representative of the contractors on our platform.
I hope you will consider Fix Forward again for finding contractors for any future projects. You are welcome to look at our Facebook Page here (https://www.facebook.com/fixforwardza) to see the work of our contractors and the feedback from our many happy customers.
Our platform relies on feedback from customers such as yourself to keep the contractors accountable and only with top-notch contractors who receive positive feedback. Our recruitment process involves many steps of interviews, reference calls, and background checks, however, as we are a referral platform only, there is only so much we can confirm and verify. Our contractors are hand-selected as each contractor has a face-to-face interview with our team before being onboarded. Our contractors also complete our Business Skills training workshops before they may sign up to quote on jobs.
It is unfortunate that only one contractor signed up for your inquiry as usually, three contractors sign up. You would've then had a better representative of the contractors on our platform.
I hope you will consider Fix Forward again for finding contractors for any future projects. You are welcome to look at our Facebook Page here (https://www.facebook.com/fixforwardza) to see the work of our contractors and the feedback from our many happy customers.
Best regards,
Fix Forward's reply09 Sept 2021, 08:52
Official
Thank you for your feedback Mr. Gartushka. Thank you for raising your concerns regarding the contractor. We have taken your feedback and are speaking with the contractor further to understand the situation.
Our platform relies on feedback from customers such as yourself to keep the contractors accountable and only with top-notch contractors who receive positive feedback. Our recruitment process involves many steps of interviews, reference calls, and background checks, however, as we are a referral platform only, there is only so much we can confirm and verify. Our contractors are hand-selected as each contractor has a face-to-face interview with our team before being onboarded. Our contractors also complete our Business Skills training workshops before they may sign up to quote on jobs.
It is unfortunate that only one contractor signed up for your inquiry as usually, three contractors sign up. You would've then had a better representative of the contractors on our platform.
I hope you will consider Fix Forward again for finding contractors for any future projects. You are welcome to look at our Facebook Page here (https://www.facebook.com/fixforwardza) to see the work of our contractors and the feedback from our many happy customers.
Our platform relies on feedback from customers such as yourself to keep the contractors accountable and only with top-notch contractors who receive positive feedback. Our recruitment process involves many steps of interviews, reference calls, and background checks, however, as we are a referral platform only, there is only so much we can confirm and verify. Our contractors are hand-selected as each contractor has a face-to-face interview with our team before being onboarded. Our contractors also complete our Business Skills training workshops before they may sign up to quote on jobs.
It is unfortunate that only one contractor signed up for your inquiry as usually, three contractors sign up. You would've then had a better representative of the contractors on our platform.
I hope you will consider Fix Forward again for finding contractors for any future projects. You are welcome to look at our Facebook Page here (https://www.facebook.com/fixforwardza) to see the work of our contractors and the feedback from our many happy customers.
Best regards,