IG
Itai G
Active since Mar 2012
25
Reviews
0
Industries
Reviews
25 reviews29 months ago
Still waiting for refund after 27 working days
I’ve been waiting for 27 working days and counting for a refund. On 19 October, I sent a refund request. On 20 October, Bronwyn Rossouw rep**** confirming that “we will attend to the EFT request” which takes “7 - 10 working days”. The refund is now way overdue. My follow-up emails requesting feedback on this matter have been ignored. I except an e-mail reply promptly, with proof of payment so that this matter can be closed.
72 replies
37 months ago
Where is my refund for cancelled order?
I've been waiting for my refund to be effected since 21 March when I got a reply that my cancellation request will be sent "to the relevant department". I sent a follow-up e-mail on 31 March to ask where my refund is and suddenly you requested banking details. Since when do you use banking details to refund a card payment made online? Nevertheless, I sent you the banking details on 31 March and it is now 4 April with no reply or indication about when my refund will be effected. This is terrible service. Definitely not recommended.
53 replies
41 months ago
Very poor after-sales service from Tokai for missing items.
I am still waiting since 6 December for your Tokai branch to supply the missing booklets and travel bolt covers, for the Bosch washing machine that was delivered to me. Your delivery guys apparently did not communicate this to Chad, the salesman. I did note the stuff was missing on the signed delivery document which went back to your branch. Clearly, nobody cares to check once a sale is done. After I e-mailed your Tokai branch on 7 December, Chad promised I would get the missing booklets and covers - but it is now a week that I have been waiting since the delivery of the washing machine. I e-mailed again yesterday 12 December but no response. This is very disappointing after-sales service and you did not deliver everything that I paid for. Kindly escalate this and have the missing booklets and covers delivered to me this week.
0 replies
44 months ago
6 weeks waiting for incorrect support fee refund
Good day, I’m still waiting for Nomzamo to finalise Ticket #4545, from 16 July. There has been no feedback regarding the refund for the incorrect meter (41173622410) support fee deducted over 5 months. My follow-up emails with all the details of the incorrect billing have been ignored. Kindly attend to the refund urgently so that this matter can be finalised.
74 replies
48 months ago
Erratic service for PO box holders
The mail delivery to the Noordhoek (postal code 7979) PO boxes has been erratic for months. You put up a notice on the boxes saying that “mail will be sorted at least once a week”. This is an empty promise because I and other box holders do not get mail every week. Our local mail is delayed by 2 or 3 weeks which is unacceptable. As per your notice, it is very concerning that you have now resorted to having your delivery guys use their own transport to provide a service to the Noordhoek PO box holders. Since you do not provide street delivery in this area, we have to rely on our PO boxes to receive mail. When are you going to provide us with a proper, consistent, and regular delivery service to our PO boxes?
0 replies
53 months ago
Gross mismanagement at Canal Walk and Cavendish branches
Good day, I am still waiting to hear from Siya at your Cavendish branch, about the shoes that I ordered on 30 November. No one answers when I call the branch. I tried to order the same pair of shoes at your Canal Walk branch on 25 November, to be sent to Cavendish. Yayi at Canal Walk took my details and promised to forward the request to Cavendish. But when I went to Cavendish to follow up on the order, it had not been done. It will now be 3 weeks since I filled in the order request at Cavendish with Siya, and it seems that nothing has been done. Your Spitz branches are being grossly mismanaged and this is very frustrating for your customers. Will someone please look into this so I can get the shoes that I ordered?
0 replies
56 months ago
Incompetent contractor
I tried using Fix Forward’s service to find a waterproofer because the interior of my wall has been damaged by water after heavy rain. I requested a quotation for waterproofing, and Fix Forward recommended one contractor. The contractor came to diagnose the problem and it was immediately clear to me that he had no clue about waterproofing. When asked about sealing the visible cracks on the wall, he said that water cannot penetrate cracks. When asked if the water could be coming in from the window sill, he didn’t even bother to check it, but said its fine. He admitted that the wall was “wet" on the interior. When asked where the water causing the visible damage is coming from, he said it's not water that caused it but the “cold”. This contractor's take on this problem was totally different from three other contractors. His quotation was similarly a joke. It lacked detail regarding how he is actually intending to fix the problem, and it did not list the right materials for a proper waterproofing job. From my experience with the contractor that Fix Forward recommended, I have to wonder what you mean when you write that Fix Forward has a “rigorous screening process”. You also write that you "hand select" contractors. How did you “hand select” a waterproofing contractor who doesn’t think that cracks let in water and that a “wet” wall gets wet from the “cold”? Fix Forward sounds like the type of service that every homeowner needs and has dearly wished for. However, I am monumentally unimpressed by the contractor which you recommended. Therefore, I will not bother to use Fix Forward to find a contractor ever again, nor can I in good conscience recommend your service to anyone.
53 replies
57 months ago
Prompt and good service on my orders
Prompt processing of my orders from Takealot and speedy delivery. One item had to be returned and the return logging process was handled professionally and smoothly. Highly recommended.
0 replies
63 months ago
Rude staff & poor COVID-19 protocol adherence at Valyland
I am writing to complain about my shopping experience at Central Mica Hardware, Valyland. I visited your Valyland store on Saturday afternoon, 6 February. First, when I entered the store, I had to look for the sanitiser bottle. It was on top of some merchandise by the entrance, lying on its side. Having it mounted on a stand, like in most other stores, is how it should be. Second, you really should provide your staff with proper face masks. The cashier who served me was wearing a Mica-branded cloth which looks something between a rag and a scarf. By no stretch of the imagination is this a mask. If you want to promote something with your Mica branding, come up with something better. Third, the cashier, Danelia, was unable to keep this mask on her face. It kept falling off and she had to adjust it. I am a customer and I have to stand in front of her while her mask is not on. You rightfully expect your customers to wear masks properly but your staff are not abiding by this rule. Fourth, I asked the cashier calmly and politely to please put her mask on. She snapped back at me that I don’t need to bite her head off. This is really unacceptable behaviour. You need to train your staff not to attack customers for asking that the law is followed. I would have called the manager but at that point, I just wanted to escape your store as soon as possible. Mica Valyland really needs to tighten up their COVID-19 efforts.
56 replies
65 months ago
Beware unsolicited marketing from Tafelberg
I am writing to complain about aggressive unsolicited marketing from Tafelberg. On 13 November, I purchased an appliance via the Tafelberg website and obviously had to provide my e-mail address when registering to make the purchase. I have been a customer for quite a few years, and every time I have purchased something in-store and my details were captured, I have later been subject to unsolicited SMSs from you. And every time I have had to complain and explain that I did NOT give permission for you to contact (spam) me with advertising. Then a long process to have my phone number removed from your SMS list. So, when I signed up on your website on 13 November, I SPECIFICALLY UNCHECKED the ‘subscribe to our newsletter’ box. However, I STILL received your newsletter, and, over the last 3 weeks, I have received at least 5 promotional e-mails which I have NOT asked for. Your aggressive marketing strategy is really unappealing to me. Kindly remove my e-mail address from all your mailing lists, and stop sending me unsolicited marketing after every time that I make a purchase.
0 replies
Review Distribution
5 Star
4 (16%)
4 Star
0 (0%)
3 Star
1 (4%)
2 Star
3 (12%)
1 Star
17 (68%)