Spitz
Claimed Business
|2.5|10 Reviews (last 12 months)|This business does not respond to reviews
Spitz
Claimed Business
|2.5
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Spitz receives polarised feedback across its South African store network. Satisfied shoppers consistently mention helpful, professional in-store assistance and a smooth purchasing experience, with certain staff members singled out for praise. However, a recurring theme is dissatisfaction with product durability on premium brands like Kurt Geiger, Carvela and Lacoste, where customers report shoes failing soon after purchase. Complaints also highlight poor complaint resolution, slow follow-up, and account or credit administration issues that customers feel damage their financial standing.
Performance(last 12 months):
Review Distribution
2.5|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 08:47
Extremely Disappointed – Poor Quality & No Accountability at Spitz Menlyn Mall
I am extremely disappointed with the service and product quality from Kurt Geiger, purchased at Spitz - Menlyn Park Shopping Centre. I bought a brown leather shoe from Spitz at Menlyn Mall (Kurt Geiger brand). The second time I wore the shoe, I stepped into a small amount of water while stepping out of my car — nothing excessive or out of the ordinary. To my absolute shock, the shoe immediately changed colour from brown to cream. How does a genuine leather shoe change colour so drastically from minimal contact with water? This raises serious concerns about the quality of the product being sold. I returned the shoe to Spitz at Menlyn Mall to have the issue sorted out. It has now been over a month, and I am still waiting for feedback or resolution. I constantly have to follow up myself. Every time I call, I receive a different story, and no one seems to take accountability for what has happened to my shoe or where it currently is. The lack of communication, poor service, and complete absence of ownership is unacceptable - especially for a premium brand and retailer. At this point, I feel completely disregarded as a customer. I expected far better quality and significantly better customer service. I would not recommend purchasing from this store if this is how customer complaints are handled.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 08:47
Extremely Disappointed – Poor Quality & No Accountability at Spitz Menlyn Mall
I am extremely disappointed with the service and product quality from Kurt Geiger, purchased at Spitz - Menlyn Park Shopping Centre. I bought a brown leather shoe from Spitz at Menlyn Mall (Kurt Geiger brand). The second time I wore the shoe, I stepped into a small amount of water while stepping out of my car — nothing excessive or out of the ordinary. To my absolute shock, the shoe immediately changed colour from brown to cream. How does a genuine leather shoe change colour so drastically from minimal contact with water? This raises serious concerns about the quality of the product being sold. I returned the shoe to Spitz at Menlyn Mall to have the issue sorted out. It has now been over a month, and I am still waiting for feedback or resolution. I constantly have to follow up myself. Every time I call, I receive a different story, and no one seems to take accountability for what has happened to my shoe or where it currently is. The lack of communication, poor service, and complete absence of ownership is unacceptable - especially for a premium brand and retailer. At this point, I feel completely disregarded as a customer. I expected far better quality and significantly better customer service. I would not recommend purchasing from this store if this is how customer complaints are handled.
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 12:29
Pathetic customer service
Purchased a lacoste sneaker for R2995.00 and wore it for less than 1 hour and it gave me a blister at the back of my right foot. Complained to customer service and went to the store and they said there is nothing they can do. No exchange and no refund. Pathetic service from Spitz Pavilion Durban.
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 12:29
Pathetic customer service
Purchased a lacoste sneaker for R2995.00 and wore it for less than 1 hour and it gave me a blister at the back of my right foot. Complained to customer service and went to the store and they said there is nothing they can do. No exchange and no refund. Pathetic service from Spitz Pavilion Durban.
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Anonymous
1 reviews | Active since Jan 2020
1 Sept 2025, 18:22
Spitz - And the Soleless Kurt Geiger Saga
Purchased an expensive pair of Kurt Gieger formal shoes from Spitz Gateway. I paid R3300. Worn very occasionally for court. 2 week ls ago slipped and fell face down at La Lucia Mall. Upon closer inspection noted there was something amiss with the soles of these shoes. A startling revelation was made today when this was brought to the stores attention ie. these shoes do not comes with soles! I was never told that when I made the purchase. I sustained soft tissue injury from that nasty fall. I could've broken bones or even died because of this pathetic purchase. Over my lifetime I owed numerous pairs of shoes, but never before have I heard of such hogwash. had I known this I would not have opted tp make the purchase and jeopardize my life and wellbeing.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
1 Sept 2025, 18:22
Spitz - And the Soleless Kurt Geiger Saga
Purchased an expensive pair of Kurt Gieger formal shoes from Spitz Gateway. I paid R3300. Worn very occasionally for court. 2 week ls ago slipped and fell face down at La Lucia Mall. Upon closer inspection noted there was something amiss with the soles of these shoes. A startling revelation was made today when this was brought to the stores attention ie. these shoes do not comes with soles! I was never told that when I made the purchase. I sustained soft tissue injury from that nasty fall. I could've broken bones or even died because of this pathetic purchase. Over my lifetime I owed numerous pairs of shoes, but never before have I heard of such hogwash. had I known this I would not have opted tp make the purchase and jeopardize my life and wellbeing.
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Replies (0)