LN
Leon N
Active since Oct 2023
4
Reviews
0
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Reviews
4 reviews8 months ago
Spitz - And the Soleless Kurt Geiger Saga
Purchased an expensive pair of Kurt Gieger formal shoes from Spitz Gateway. I paid R3300. Worn very occasionally for court. 2 week ls ago slipped and fell face down at La Lucia Mall. Upon closer inspection noted there was something amiss with the soles of these shoes. A startling revelation was made today when this was brought to the stores attention ie. these shoes do not comes with soles! I was never told that when I made the purchase. I sustained soft tissue injury from that nasty fall. I could've broken bones or even died because of this pathetic purchase. Over my lifetime I owed numerous pairs of shoes, but never before have I heard of such hogwash. had I known this I would not have opted tp make the purchase and jeopardize my life and wellbeing.
0 replies
8 months ago
Pure Internet Misery
I experienced unacceptable conduct by their call centre agents, Unathi, during a support call on 5 August 2025 at approximately 16:15, lasting around 20 min. I had called to request clarity on which of my accounts was being debited for my fibre internet service (via Afrihost as third-party vendor to Vumatel). This was in the context of a recent quishing ****, which resulted in my bank account being compromised and my bank issuing new cards. From the outset, Unathi was dismissive and unhelpful. When I asked for confirmation on whether the payments were linked to my business account or credit card, he was unable to provide an answer. Instead, he insisted that monthly statements had been emailed to me. However, upon checking thoroughly, I had received no such statements. His repeated insistence that “you don’t get it,” “we seem to be missing each other,” and “you’re not understanding,” was condescending, inappropriate, and indicative of poor customer service. He eventually confirmed that it was a bank card payment decline, and sent a Payfast link via SMS to update my card details. However, the link failed to open and gave an error message. He also unhelpfully suggested I visit a “big-name retailer” to make payment — a suggestion that was impractical given my situation. He insisted he could not provide any details as the service provider was Vumatel, yet Afrihost collects the subscriptions and hence the only point of contact. How bizarre? Why offer a service when unable to render proper support? This frustrating experience prompted me to call back. I then spoke to Riccardo, who was polite, professional, and solution-oriented. Upon reviewing my details, Riccardo informed me that the statements had been sent to an outdated email address — one that I haven’t used in years. This was never verified or corrected, and yet Unathi had insisted the statements had been sent to me. Riccardo also clarified that the reason the payment link didn’t work was because I had signed up for the service in 2022 — before reference numbers were introduced in the new process — another important detail that Unathi appeared completely unaware of. Riccardo advised me that an email would be sent to Payfast, and that I should receive a working link to update my card details. He also asked to be copied on that email to follow up on the process. I’m pleased to confirm that I received the link this morning and that the issue is almost resolved — thanks entirely to Riccardo’s competent and courteous support. While I appreciate Riccardo’s efforts, I must formally express my dissatisfaction with the way I was treated by Unathi. His conduct was dismissive, his tone patronising, and his knowledge of internal processes demonstrably lacking. This is not the level of service one expects, particularly when dealing with sensitive billing and account issues.
53 replies
25 months ago
EXTREMELY DISAPPOINTING DINING EXPERIENCE
We had made a dinner reservation on 27.03.2024. Our order was simple a prawn dish, a Capone pizza, and a chicken Alfredo pasta as a take away. We waited almost an hour for our meals to arrive. The pizza took slightly longer, with an apology from our waiter Andile about 15 minutes prior to being served. When it eventually arrived, the base felt cold to the touch, but the charred crusted indicative that it was woodfired, albeit having previously undergone the process. When I brought this to the waiter’s attention, he defended his stance by stating “all pizzas have a margherita base and the toppings are cold”. That was very clear from the pizza description on your menu as the different variants are marked “Margherita + …” That made no sense to me, as the pizza was the re-worked margherita pizza ordered by the 2 gentleman seated directly behind me, who ordered this to share, just prior to us placing our order. They subsequently cancelled the pizza order, having felt, and rightfully so, that their order was taking far too long to arrive. Our waiter who also served that table apologised for them not fulfilling their order, passing the buck on the kitchen staff not putting the order in timeously. He appeased them with some complimentary dessert. They paid their bill of R385 inclusive of R35 tip. Be that as it may I have eaten many pizzas in my lifetime from woodfired to conventional oven, from sour dough, thick, thin, pan to all sorts. When this pizza arrived cold, with freshly grated raw mozzarella cheese, cold cherry tomatoes cold parma ham and some fresh rocket, I suspected something was amiss. These ingredients were obviously thrown onto the pizza cancelled by those aforementioned patrons. Although this pizza appeared to have been previously cut with a cutter, it was so cold that the cheese had hardened hence it could not be neatly separated into cut slices. The base was cold, as were the ingredients. Yet when this was brought to the waiter’s attention he stated he didn’t want to argue with me. What? For their stuff up. Upon my insistence the pizza made it’s way back into the wood-fired oven and returned re-baked, hot with melted cheese, albeit not a fresh single baked pizza. This was indeed a very unpleasant experience, that left a bad aftertaste. I have been to your establishment on a few occasions, but this episode sticks out like a sore thumb. Misleading customers with this uncanny agenda of serving somebody else's order would have probably worked had they just popped this into the oven to heat up the additional ingredients. Desperate times like this would certainly compromise this restaurants image. Little wonder so much crockery was breaking that night, like a Greek plate smashing.
0 replies
30 months ago
Telkom Phoenix Plaza - Pathetic Service
The staff at the Phoenix Plaza branch never advised over the past 4 years we were paying too much for too little.for our internet. knew I signed up for a 10 MBps line running phones and computers. discovered this week was on a 4Mbps line and currently paying R1500pm. So I opted for a new LTE package and split the phone line. The staff promised would be up and running within 24 hours. so from Monday had to wait until Friday to get the line activated..My pracrice suffered without the landline for a week Pathethic service.
0 replies
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4 (100%)