MH
Mica Hardware
Verified Business
MH
AI Review Summary
Based on recent customer reviews, Mica Hardware receives highly polarized feedback across its branches. Standout employees like Memo at Signet and staff at Paarl and Morningside earn strong praise for patience, product knowledge, and friendly service. However, recurring complaints highlight refund difficulties, discriminatory treatment at Norkem Park, pricing inconsistencies between online and in-store, poor after-sales support, and advertised specials being out of stock. Several customers describe feeling dismissed or mistreated by management, with multiple reviewers vowing never to return to specific locations.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
48 hours 51 minutesAverage Time To Reply
60 NPSRecommended: Very Likely
Replied to 82% of negative reviews
Typically takes less than 8 hours 49 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
48 hours 51 minutes
NPS Score
60
Recommended: Very Likely
Replied to 82% of negative reviews
Typically takes less than 8 hours 49 min to reply
Review Distribution
2.7|20 Reviews
May '25 - Apr '26
5(35%)
4(0%)
3(10%)
2(5%)
1(50%)
5(35%)
4(0%)
3(10%)
2(5%)
1(50%)
Frequently Asked Questions About Mica Hardware
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWC
TS
Thea S
1 reviews | Active since Jan 2020
1 Mar 2026, 15:50
Allowing ****mers to use Mica Hardware cars on Facebook as a competition
I just wanted to find out why Mica Hardware does nothing to stop ****mers who through the past few years, keep on putting posts on Facebook that you can win cars through them. Unsuspecting FB users give information which is then apparently used by these ****mers for unknown but undoubtedly, sinister means. Surely there is a way to trace and stop them?
Helpful (0)
|Replies (0)TS
Thea S
1 reviews | Active since Jan 2020
1 Mar 2026, 15:50
Allowing ****mers to use Mica Hardware cars on Facebook as a competition
I just wanted to find out why Mica Hardware does nothing to stop ****mers who through the past few years, keep on putting posts on Facebook that you can win cars through them. Unsuspecting FB users give information which is then apparently used by these ****mers for unknown but undoubtedly, sinister means. Surely there is a way to trace and stop them?
0
Replies (0)NM
Nondumiso M
1 reviews | Active since Jan 2020
6 Feb 2026, 09:28
Mica Signet with the best employee ever Memo
On Wednesday I went to Mica with my elderly mom. When we got there i needed a lot of help with everything in my head that I only new how to describe but did not no the names and some functions. I was assisted by a guy called Memo. The patience level of this guy was fernominal, his professionalism was out of this world. I kept giving hints and he had to make sense. We were walking around the store with the slowest pace ever coz my mom walks slow and he maintained the pace we did not have to run after him. I kept asking for things and after getting it asked him how to use it because my DIY did not have clear instructions. Memo was my sales man/advisor and tour guide and he excelled in all levels. I got the best service ever from Mica Signet and I got it from a guy called Memo. Funny thing is when I got home I told my husband about him and he described him exactly as Memo and said the guy u talking about is definitely him. Big up Memo keep up the good work
Helpful (0)
|Replies (0)NM
Nondumiso M
1 reviews | Active since Jan 2020
6 Feb 2026, 09:28
Mica Signet with the best employee ever Memo
On Wednesday I went to Mica with my elderly mom. When we got there i needed a lot of help with everything in my head that I only new how to describe but did not no the names and some functions. I was assisted by a guy called Memo. The patience level of this guy was fernominal, his professionalism was out of this world. I kept giving hints and he had to make sense. We were walking around the store with the slowest pace ever coz my mom walks slow and he maintained the pace we did not have to run after him. I kept asking for things and after getting it asked him how to use it because my DIY did not have clear instructions. Memo was my sales man/advisor and tour guide and he excelled in all levels. I got the best service ever from Mica Signet and I got it from a guy called Memo. Funny thing is when I got home I told my husband about him and he described him exactly as Memo and said the guy u talking about is definitely him. Big up Memo keep up the good work
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Replies (0)MB
Mike B
1 reviews | Active since Jan 2020
4 Feb 2026, 10:09
Inco Tools
So they sell Inco Battery Tools but do not keep any stock for these tools. Like grinding disks or cutting blades etc. They do not have any inside knowledge of the product. Please Inco. You promoted your product at Mica but it became just a item on the shelf. Withdraw it rather because that will cause them losing money.
Helpful (0)
|Replies (0)MB
Mike B
1 reviews | Active since Jan 2020
4 Feb 2026, 10:09
Inco Tools
So they sell Inco Battery Tools but do not keep any stock for these tools. Like grinding disks or cutting blades etc. They do not have any inside knowledge of the product. Please Inco. You promoted your product at Mica but it became just a item on the shelf. Withdraw it rather because that will cause them losing money.
0
Replies (0)RW
Rupert W
1 reviews | Active since Jan 2020
5 Jan 2026, 12:10
Very useless no. Existing service ****s
Micra hardware on Belabela I bought a weldingmachine within t min i toke it back as it was the wrong application machine, first they refuse to take it back, then they toke ot back and said they dont have any money to repay me, and promised thatthey will repay me cash R3000 saterday, its now. Monday 14h00, i drove there now, still they dont have money!! Total f bull ****!!!!!!!!!!!! I want my mo ey now!!!
Helpful (0)
|Replies (0)RW
Rupert W
1 reviews | Active since Jan 2020
5 Jan 2026, 12:10
Very useless no. Existing service ****s
Micra hardware on Belabela I bought a weldingmachine within t min i toke it back as it was the wrong application machine, first they refuse to take it back, then they toke ot back and said they dont have any money to repay me, and promised thatthey will repay me cash R3000 saterday, its now. Monday 14h00, i drove there now, still they dont have money!! Total f bull ****!!!!!!!!!!!! I want my mo ey now!!!
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Replies (0)JM
Johannes M
1 reviews | Active since Jan 2020
12 Nov 2025, 15:24
Benoni Mega Mica- Excellent Customer Service
Benoni Mega Mica- Excellent Service!! The Floors Sales Manager offers outstanding service. I had a query with the pricing and she managed to sort it out amicably, she gave a friendly and customer orientated service. I will always go there not only for pricing but excellent customer care.
Helpful (0)
|Replies (0)JM
Johannes M
1 reviews | Active since Jan 2020
12 Nov 2025, 15:24
Benoni Mega Mica- Excellent Customer Service
Benoni Mega Mica- Excellent Service!! The Floors Sales Manager offers outstanding service. I had a query with the pricing and she managed to sort it out amicably, she gave a friendly and customer orientated service. I will always go there not only for pricing but excellent customer care.
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Replies (0)JL
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L L
1 reviews | Active since Jan 2020
17 Sept 2025, 11:31
Mica Hardware Parkview - appalling service
I am absolutely appalled at the service and level of unprofessionalism I experienced at Mica Hardware Parkmore. I went in and asked if they could replace a battery in a speaker. They took the battery and then proceeded to lose it. After months of back and forth and hours wasted they replaced it with an incorrect battery that does not fit the speaker. I now have no battery whereas before I at least had the correct one where I could show it to a professional operation, unlike Mica, and have it replaced. I overlooked the fact that they are overpriced on most products because of the convenience, but this is too much. I will never shop at Mica Hardware Parkmore again.
Helpful (0)
|Replies (0)LL
L L
1 reviews | Active since Jan 2020
17 Sept 2025, 11:31
Mica Hardware Parkview - appalling service
I am absolutely appalled at the service and level of unprofessionalism I experienced at Mica Hardware Parkmore. I went in and asked if they could replace a battery in a speaker. They took the battery and then proceeded to lose it. After months of back and forth and hours wasted they replaced it with an incorrect battery that does not fit the speaker. I now have no battery whereas before I at least had the correct one where I could show it to a professional operation, unlike Mica, and have it replaced. I overlooked the fact that they are overpriced on most products because of the convenience, but this is too much. I will never shop at Mica Hardware Parkmore again.
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Replies (0)