Shocking Service

My mom went to do a card replacement at Fix store chris hani mall where she was refused help because she lost her smart card as well.What she had was a her old green book with her ****en surname so she brought her marriage certificate to prove it's her but they refused to help her.She asked for the manager and the most rudest lady called "Nhlanhla" answered them whilst sitting down unbothered and had remarks like "you've come to brag with a marriage certificate?does it have a barcode to be scanned? is that a way to talk to customers ? she asked her to call her superiors and she refused stating that she must go use her own airtime she'd not let her call the head office.She walked away and mom decided she just wants to pay her account and leave ,that was also a struggle after the manager had remarks while talking to the cashier (thobane) which also said if she wants she won't help her pay .The service is Shocking