Active since Aug 2017
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7 reviews2 months ago
Shocking Service
My mom went to do a card replacement at Fix store chris hani mall where she was refused help because she lost her smart card as well.What she had was a her old green book with her ****en surname so she brought her marriage certificate to prove it's her but they refused to help her.She asked for the manager and the most rudest lady called "Nhlanhla" answered them whilst sitting down unbothered and had remarks like "you've come to brag with a marriage certificate?does it have a barcode to be scanned? is that a way to talk to customers ? she asked her to call her superiors and she refused stating that she must go use her own airtime she'd not let her call the head office.She walked away and mom decided she just wants to pay her account and leave ,that was also a struggle after the manager had remarks while talking to the cashier (thobane) which also said if she wants she won't help her pay .The service is Shocking
0 replies
2 months ago
SERVICE FROM HELL
My mom went to do a replacement card at Truworths Chris hani mall and when she got there the manager,Mzwakhe told them without even trying to even go look that they don't have replacement cards and they should go 20kms away which is Alberton.My mom asked for the head office to be called and Mzwakhe refused to do so while causing a scene infront of a store full of customers.My mom asked the 2IC to call and she did call the area manager by the name of Chris who assisted by directing them to truworths Kids in the same complex and that's how they got helped.Had the manager been a little bit caring and had empathy for customers he would've made effort to assist customers.He is rude and drags his feet when it comes to assisting clients and I hope and pray no any other client will be humiliated for asking for help
0 replies
18 months ago
You are completely naked there's no cover no empathy
<div>I submitted a claim on 02 October 2024 with Naked and provided the information requested timeously with ***** until 16 October 2024(2weeks later) when I was told that a validator would be hired.29 September the loss happened, and 30 September 2024, new wording was sent which came into 31 October 2024 but applies to the claim that happened before the wording came into effect 1.I couldn't sign the digital version of the consent form, after multiple tries on the app I had to fill in the consent form manually and send it 2.The validator comes on board and invites me to book a recorded session with her, explaining what happened via zoom and I found her fully booked for 3days 3.We had our session,3 days after she was appointed.After an hour she sent me communication about information that I needed to submit, and I made sure I sent it 4. She then asks for information on the eleventh hour, in portions with a condition that if it's not sent today, they will reject the claim,do you check your emails hourly? That threat even applies to witnesses/victims other than me the insured, if they don't respond to the validator "claim will be rejected" if they don't answer their emails to confirm that the validator can call them "claim will be rejected" sent on the day to be actioned today, after 5days of silence. I submitted all the needed information, but there was silence for five days. The agent sent me a message saying he received a finalized report from the validator and is awaiting a response from the underwriters. A day later, the validator sent me an email asking for more information. I've already been told the report is awaiting a way forward with the underwriters. Naked looks glamorous on billboards ,ads, joining ,but wait until it's time to claim you will be taken from pillar to post. It's easy to join, and the company prides itself on joining easily without human intervention but wait until you claim. It's lengthy. You continuously have to check emails, and after wasting four weeks of supplying information in a piecemeal fashion, you always have to be on the lookout for replies via email.You Wait until you get a reply via email which might be 5 hours. later requesting information, and you think you'll be done after 2 weeks? Why not assign a validator from the get-go to save time? 10 days since a validator has been appointed passed, the duration stipulated on the consent form was exhausted, of which 5days was complete silence until the day she woke up and demanded information due on the day or else they reject the claim. They finally approved the claim a month later,but because they could get the device for R6100 less the RRP . They worked on those numbers not what I paid for the device which is R23300 they made it R16900 ,less the excess R10 000 which means I will get R6900 instead of R13300, and they called it putting me back in the same position I was before the loss, option 2 I get it from their dealer and pay the dealer R10 000 excess.I hope those who haven't claimed read this, and know that you are completely naked when it comes to being paid the amount worth the items you've insured, but they don't ever send a message saying"we've seen your insured item has depreciated so we therefore want to adjust your premium.It's a ****.After 4 weeks of ups and downs gathering information I can't even replace the unit with what they want to pay me.Don't say I never warned you mense</div>
53 replies
20 months ago
**** of the centuary
I Bought a ticket and realized 10 Minutes later that it has 4 stops .I cancelled it and hoped to a refund and then start over. I can tell you that the ticket was not even booked with the carrier yet as I tried consulting them and all they gave me was R198.18.That was the quickest way to lose money, and I dealt with robots until the end.I wish reach lots of people to avoid this unnecessary loss
0 replies
42 months ago
Worst Service in the world
My mom purchased an I phone 7 plus privately, but decided to insure it with Jet insurance, and around the time Jet was still under Edcon. They assured her that if anything happens they will be able to replace the phone. The phone went missing and she claimed on the 23nd of September 2022 , they still haven't made an effort to replace the phone. The excuse is that they don't sell iPhones, but we see them online under TFG. I have sent emails to their claims department, and we have called them, my mom has been driving to the Jet store in Vosloorus and still comes back without the phone or even clarity on how this matter will be resolved. They promise to call her, but no one bothers and now it's 2 months later, and no new phone or feedback. If that's not the worst service in the world I don't know what qualifies as the worst service in the world and to anyone reading this do yourself a favour "Do not take out insurance with these incompetent group of people and if you already have it try someone else
132 replies
55 months ago
Sleeping Masters
They are sleeping at work masters. I bought a Two-piece Bedroom suite from their online store and then decided I needed to exchange it for a bed . I visited my nearest store to find out if I can perhaps exchange it at their branch and they said they can't do it because they are not linked to the Online store. I then logged a call, someone phoned me and told me the difference I must pay in, they will deliver the bed and take the bedroom suite. I waited a week and someone phoned me to tell me that they must collect the bedroom suite, refund it and then they will add the money I paid in weeks ago for the upgrade. This doesn't make sense to me , but anyway we did it like that and I waited for 2weeks before I logged a call to ask what is happening.I asked for a refund I provided all the documents needed for the refund I then thought now I will get my money back and go elsewhere .Three days later someone else emails me to ask for those documents that I already sent and now I am still waiting for the money because they are sleeping
0 replies
59 months ago
Scam
I bought airtime yesterday after a very long time of not using my cell C Sim card I woke up this morning with an R0 airtime balance, I phoned them to resolve it and all they said was I must cancel subscriptions. I asked them when did I subscribe to all this and no one could answer. I was just given the number to cancel all subscription all 4 which are 'Cell C portal''.Cell C, there must be many ways to make money ,but robbing your customers is the worst way to make money.Take my advice and stay away from cell C
106 replies
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7 (100%)