FS
Fix Store
Unclaimed Business
FS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Fix Store
Fix Store has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Fix Store across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 11:50
Shocking Service
My mom went to do a card replacement at Fix store chris hani mall where she was refused help because she lost her smart card as well.What she had was a her old green book with her ****en surname so she brought her marriage certificate to prove it's her but they refused to help her.She asked for the manager and the most rudest lady called "Nhlanhla" answered them whilst sitting down unbothered and had remarks like "you've come to brag with a marriage certificate?does it have a barcode to be scanned? is that a way to talk to customers ? she asked her to call her superiors and she refused stating that she must go use her own airtime she'd not let her call the head office.She walked away and mom decided she just wants to pay her account and leave ,that was also a struggle after the manager had remarks while talking to the cashier (thobane) which also said if she wants she won't help her pay .The service is Shocking
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 11:50
Shocking Service
My mom went to do a card replacement at Fix store chris hani mall where she was refused help because she lost her smart card as well.What she had was a her old green book with her ****en surname so she brought her marriage certificate to prove it's her but they refused to help her.She asked for the manager and the most rudest lady called "Nhlanhla" answered them whilst sitting down unbothered and had remarks like "you've come to brag with a marriage certificate?does it have a barcode to be scanned? is that a way to talk to customers ? she asked her to call her superiors and she refused stating that she must go use her own airtime she'd not let her call the head office.She walked away and mom decided she just wants to pay her account and leave ,that was also a struggle after the manager had remarks while talking to the cashier (thobane) which also said if she wants she won't help her pay .The service is Shocking
0
Replies (0)IM
Itumeleng M
1 reviews | Active since Jan 2020
11 Jun 2025, 09:03
Payment didn't go through
Morning!I went to the fix menlyn Park onthe second of June to pay my account using my id and the following day I was told that I didn't pay my account.i called their customer service and they advised me to go back to the store which I did.today as I'm typing this the matter is not being resolved and I'm still getting those messages and when I try to send email I keep same replying that they're still fixing the matter.im concern because this reflect bad in my credit score and everyday I'm told that they logged the complain on the date I'm making follow up.the consultant that I spoke to over the phone also said that the extra charges will be made if this matter is not resolved before the 12th.i really fail to understand that because they should look at proof of payment that I made a payment before that.please assist .On their system they say I have 2 accounts in 1 store and that is also wrong.
Helpful (0)
|Replies (0)IM
Itumeleng M
1 reviews | Active since Jan 2020
11 Jun 2025, 09:03
Payment didn't go through
Morning!I went to the fix menlyn Park onthe second of June to pay my account using my id and the following day I was told that I didn't pay my account.i called their customer service and they advised me to go back to the store which I did.today as I'm typing this the matter is not being resolved and I'm still getting those messages and when I try to send email I keep same replying that they're still fixing the matter.im concern because this reflect bad in my credit score and everyday I'm told that they logged the complain on the date I'm making follow up.the consultant that I spoke to over the phone also said that the extra charges will be made if this matter is not resolved before the 12th.i really fail to understand that because they should look at proof of payment that I made a payment before that.please assist .On their system they say I have 2 accounts in 1 store and that is also wrong.
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Replies (0)N
ZM
Ziyanda M
1 reviews | Active since Jan 2020
31 Dec 2022, 11:09
Complaint
I just had a bad experience at the fix today. My sister wanted claim for a phone she lost. The cashiers were so rude and unhelpful . They just told her that the insurance company is closed after sending her up and down to get help. One even said she is not a cellphone consultant. This bad experience was at the prominade store in cape town . These were 2 pregnant ladies one being African and the other one coloured . I have never experience such bad customer before and these cashiers need to be trainee on how to treat people. The cahsier
Helpful (0)
|Replies (0)ZM
Ziyanda M
1 reviews | Active since Jan 2020
31 Dec 2022, 11:09
Complaint
I just had a bad experience at the fix today. My sister wanted claim for a phone she lost. The cashiers were so rude and unhelpful . They just told her that the insurance company is closed after sending her up and down to get help. One even said she is not a cellphone consultant. This bad experience was at the prominade store in cape town . These were 2 pregnant ladies one being African and the other one coloured . I have never experience such bad customer before and these cashiers need to be trainee on how to treat people. The cahsier
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Replies (0)SM
Sinethemba M
1 reviews | Active since Jan 2020
21 Dec 2022, 19:59
Rude Customer Service
I have been treated poorly by the manager and employee they have been exceptionally rude on more than one account of me being in the store ,ridiculing and making fun of me and my companions and when I was returning an item of clothing because of incorrect size the manager said "what do you want us to do with the fact that I am returning a dress" and proceeded to ask my sister what she was looking at. Another incident she asked one of her male employees to follow me around the store recently my sister took photos of the staff to complain because they dont wear name badges thats where the manager got a security guard of hemingways mall to escourt us out of the fix we have taken up the matter with the management of hemingways mall I got an email back blaming me and stating that I have insulted the staff of the fix and that the security guard corroborated they false claims about me as the customer although the security guard had been called once the incident had taken place. I have been treated like a common criminal and victimized for exercising my right to complain.I don't think I will be returning to the fix hemingways the treatment has been beyond disgusting.
Helpful (0)
|Replies (0)SM
Sinethemba M
1 reviews | Active since Jan 2020
21 Dec 2022, 19:59
Rude Customer Service
I have been treated poorly by the manager and employee they have been exceptionally rude on more than one account of me being in the store ,ridiculing and making fun of me and my companions and when I was returning an item of clothing because of incorrect size the manager said "what do you want us to do with the fact that I am returning a dress" and proceeded to ask my sister what she was looking at. Another incident she asked one of her male employees to follow me around the store recently my sister took photos of the staff to complain because they dont wear name badges thats where the manager got a security guard of hemingways mall to escourt us out of the fix we have taken up the matter with the management of hemingways mall I got an email back blaming me and stating that I have insulted the staff of the fix and that the security guard corroborated they false claims about me as the customer although the security guard had been called once the incident had taken place. I have been treated like a common criminal and victimized for exercising my right to complain.I don't think I will be returning to the fix hemingways the treatment has been beyond disgusting.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Jun 2020, 14:54
Complement
I would like to complement a lady called fikile who gave me a perfect service I wanted to buy a coat but it was not ironed until she recommended ironing for me. That's when I bought it when she ironed it for me . Thank you fikile. Golden walk mall Germiston
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
17 Jun 2020, 14:54
Complement
I would like to complement a lady called fikile who gave me a perfect service I wanted to buy a coat but it was not ironed until she recommended ironing for me. That's when I bought it when she ironed it for me . Thank you fikile. Golden walk mall Germiston
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Jun 2017, 11:19
Exellent service and most welcoming and friendly smiles.
<p>I went in this morning at 9 am to take in my Mac that sudddenly didnt want to switch on. I was welcomed by the most friendliest two ladies that helped me to book in my PC. The friendly service guy met me and i told him the serioness of how quickly i need it back because of bussiness purposes. He told me he will do his best and try do it quick. At first i didnt believe that because service now a days suck in Jhb. But i was proved wrong and within 2 hours they caled me tell my Pc is ready for collection. Many thanks to him. Well done to the whole team at We Fix Woodmead. You guys were outstanding and keep on shining.</p>
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
28 Jun 2017, 11:19
Exellent service and most welcoming and friendly smiles.
<p>I went in this morning at 9 am to take in my Mac that sudddenly didnt want to switch on. I was welcomed by the most friendliest two ladies that helped me to book in my PC. The friendly service guy met me and i told him the serioness of how quickly i need it back because of bussiness purposes. He told me he will do his best and try do it quick. At first i didnt believe that because service now a days suck in Jhb. But i was proved wrong and within 2 hours they caled me tell my Pc is ready for collection. Many thanks to him. Well done to the whole team at We Fix Woodmead. You guys were outstanding and keep on shining.</p>
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Replies (0)