Totally unacceptable

I placed and order and made payment on the 06 September. The ad indicated 5 to 7 days delivery. I sent messages upon messages just to be told i must be patient and that my order is on its way, now I'm being ignored. Its a month now and i have still not received my order. I also cant get my money back as they said no refunds. So how is it that people can praise this product when of us out here cant even receive our orders. This is really unacceptable. I spent alot of money on this order and for me just to loose that money isn't right.