Flatstomachtea stuff are rude

Their employees take customers for granted. I placed my order on the 06 November 2020 and paid R1276.50 cash. I was given an order number. After a day I did a follow up. I was told my order is not appearing on the system I should placed another order, I did and I was given another order number. Which I sent them another proof of payment with my new order number. But even today I haven't received any help. I sent them lots of query on their pop and back office even email proof of payment 3 times on pop. But hey are failing to help me. The lady I just spoke to via whatsup few minutes ago very rude. I called she ask me to whatsup order number to her I did. She just opened the whatsup and didn't respond to me. I ask her to give me the number where I can call and get help she told me to check it on my flattummy app.