FD
Fleur De Lis Spa
Unclaimed Business
FD
Fleur De Lis Spa
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Fleur De Lis Spa
Fleur De Lis Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Fleur De Lis Spa across 116 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Shashika M
1 reviews | Active since Jan 2020
17 Jan 2026, 11:37
Talented & Skilled The******
Regarding Fleur De Lis Spa at the Royal Hotel Durban ..I would like to acknowledge & compliment Amanda Gumede -( No3 ) as she advised me emphatically. I attended a session on Thursday with a very painful stiff neck & shoulder & upper back lasting over 3 days & even purchased an electric neck massager for relief . The pain kept me from sleeping & I couldn’t get an appointment for phsio at short notice . I decided a proper massage might help. Amanda’s hands were magic . She knew exactly where to apply pressure & the intensity was perfect . She managed to loosen knots that broke with a bit of neck rolling . I walked out pain free . She is highly recommended & it was evident from the beginning of the therapy which started with a foot massage that she was intent & not simply there for the sake of it . Great job Amanda . You’re my designated the****** going forward.
Helpful (0)
|Replies (0)SM
Shashika M
1 reviews | Active since Jan 2020
17 Jan 2026, 11:37
Talented & Skilled The******
Regarding Fleur De Lis Spa at the Royal Hotel Durban ..I would like to acknowledge & compliment Amanda Gumede -( No3 ) as she advised me emphatically. I attended a session on Thursday with a very painful stiff neck & shoulder & upper back lasting over 3 days & even purchased an electric neck massager for relief . The pain kept me from sleeping & I couldn’t get an appointment for phsio at short notice . I decided a proper massage might help. Amanda’s hands were magic . She knew exactly where to apply pressure & the intensity was perfect . She managed to loosen knots that broke with a bit of neck rolling . I walked out pain free . She is highly recommended & it was evident from the beginning of the therapy which started with a foot massage that she was intent & not simply there for the sake of it . Great job Amanda . You’re my designated the****** going forward.
0
Replies (0)LP
LP P
1 reviews | Active since Jan 2020
30 Dec 2025, 17:29
Horrible. Never again .
This was an extremely rushed no relaxing experience. It’s almost like a sausage factory. Over booked. Unfriendly the******s. It’s was my birthday and I booked for 4 people. We were split. Then they didn’t have a pedi station available to do our pedis. We were left in a waiting room forever until they could accommodate us. Part of our group finished 30 minutes early than us. Terrible experience
Helpful (0)
|Replies (0)LP
LP P
1 reviews | Active since Jan 2020
30 Dec 2025, 17:29
Horrible. Never again .
This was an extremely rushed no relaxing experience. It’s almost like a sausage factory. Over booked. Unfriendly the******s. It’s was my birthday and I booked for 4 people. We were split. Then they didn’t have a pedi station available to do our pedis. We were left in a waiting room forever until they could accommodate us. Part of our group finished 30 minutes early than us. Terrible experience
0
Replies (0)MM
Mbali M
1 reviews | Active since Jan 2020
6 Feb 2025, 13:43
worse experience of my life
I have had the worst experience with this institution as a whole. I made a booking online for a bridal shower of 7 people by purchasing vouchers unknowing that these can not be used during peak season. I had to make a separate payment for these treatments and was promised to be refunded the vouchers as these were mistakes. I have been on a back and forth with the with Simone(from Musgrave branch) who has given me a real run around to a point of asking me to contact Paypal and ask them for a refund. Paypal got back to me saying the spa must assist with loading these on my wallet on my account so that they can assist, only for her to then turn around and confirm the spa will be doing the refund instead. She further told me we have to wait for approval from finance department the whole of January till I contacted head office to ask them to step in and assist in the matter. I was assisted by Nadia who also gave me empty promises. we are now in February and I have still not been assisted with a matter that has been going on from the 27th of December. To say I am an unhappy customer is an understatement.
Helpful (0)
|Replies (0)MM
Mbali M
1 reviews | Active since Jan 2020
6 Feb 2025, 13:43
worse experience of my life
I have had the worst experience with this institution as a whole. I made a booking online for a bridal shower of 7 people by purchasing vouchers unknowing that these can not be used during peak season. I had to make a separate payment for these treatments and was promised to be refunded the vouchers as these were mistakes. I have been on a back and forth with the with Simone(from Musgrave branch) who has given me a real run around to a point of asking me to contact Paypal and ask them for a refund. Paypal got back to me saying the spa must assist with loading these on my wallet on my account so that they can assist, only for her to then turn around and confirm the spa will be doing the refund instead. She further told me we have to wait for approval from finance department the whole of January till I contacted head office to ask them to step in and assist in the matter. I was assisted by Nadia who also gave me empty promises. we are now in February and I have still not been assisted with a matter that has been going on from the 27th of December. To say I am an unhappy customer is an understatement.
0
Replies (0)NM
Nabila M
1 reviews | Active since Jan 2020
27 Dec 2024, 14:39
Fleur De Lis Spa @ Coastlands Musgrave Hotel: A Must-Do Treat
If you’re looking for an affordable yet luxurious spa experience, Fleur De Lis Spa at Coastlands Musgrave Hotel is a must-do. The treatments are exceptional, making it the perfect getaway indulgence. Keep in mind, they get fully booked quickly, so making a reservation in advance is essential. It’s an experience worth every moment—relaxing, rejuvenating, and unforgettable.
Helpful (0)
|Replies (0)NM
Nabila M
1 reviews | Active since Jan 2020
27 Dec 2024, 14:39
Fleur De Lis Spa @ Coastlands Musgrave Hotel: A Must-Do Treat
If you’re looking for an affordable yet luxurious spa experience, Fleur De Lis Spa at Coastlands Musgrave Hotel is a must-do. The treatments are exceptional, making it the perfect getaway indulgence. Keep in mind, they get fully booked quickly, so making a reservation in advance is essential. It’s an experience worth every moment—relaxing, rejuvenating, and unforgettable.
0
Replies (0)nP
neena P
1 reviews | Active since Jan 2020
15 Sept 2024, 11:09
Amazing Day at Spa Durban Skye Umhlanga
The Skye branch in Umhlanga offers a relaxing retreat with a calming atmosphere and attentive staff. The massage was expertly tailored, and the facilities were spotless. Highly recommended for a soothing escape from everyday stress.
Helpful (0)
|Replies (0)nP
neena P
1 reviews | Active since Jan 2020
15 Sept 2024, 11:09
Amazing Day at Spa Durban Skye Umhlanga
The Skye branch in Umhlanga offers a relaxing retreat with a calming atmosphere and attentive staff. The massage was expertly tailored, and the facilities were spotless. Highly recommended for a soothing escape from everyday stress.
0
Replies (0)sP
samuel P
1 reviews | Active since Jan 2020
21 Jun 2024, 12:13
very warm staff
I book a package for myself and wife. I am not really one for massages, however this was a great experience. the welcome was good, friendly and they where fully ready with us with all my request done. I like that, we plan and they took care of it, well done there. the room was set up well, staff good, and pricing good. what stood out for me, were the staff attitudes they treated us like guest in their home, very warm, this makes the biggest difference. keep it up
Helpful (0)
|Replies (0)sP
samuel P
1 reviews | Active since Jan 2020
21 Jun 2024, 12:13
very warm staff
I book a package for myself and wife. I am not really one for massages, however this was a great experience. the welcome was good, friendly and they where fully ready with us with all my request done. I like that, we plan and they took care of it, well done there. the room was set up well, staff good, and pricing good. what stood out for me, were the staff attitudes they treated us like guest in their home, very warm, this makes the biggest difference. keep it up
0
Replies (0)LD
Latiso D
1 reviews | Active since Jan 2020
25 May 2024, 17:38
Disgusting Customer Service
Fluer De Lis Spa Umhlanga - Never been so disappointed in my life. I received a voucher from someone as a birthday gift and I made an enquiry for a booking online. Got a call twice on that day and was told everything is good to go Today, drove to Umhlanga branch only to be told there is no booking. I showed them the email and the number that called me to assist me with my booking and they just said “Thats not oyr number and we don’t have your booking” in thr most dismissive way. No attempt to help me rebook or investigate. After 15 minutes of silence and being invisible someone else had to step in and ASK which next available date they have. For a place of relaxation, the customer service is disgusting and appalling. They knew exactly what they were doing when they deem their vouchers non-refundable because they know no matter how shxtty they treat you, you will still go back to use up that voucher. Fleur deLis Spa has turned my special day into a joke… because that is all ut was to their barely competent staff
Helpful (0)
|Replies (0)LD
Latiso D
1 reviews | Active since Jan 2020
25 May 2024, 17:38
Disgusting Customer Service
Fluer De Lis Spa Umhlanga - Never been so disappointed in my life. I received a voucher from someone as a birthday gift and I made an enquiry for a booking online. Got a call twice on that day and was told everything is good to go Today, drove to Umhlanga branch only to be told there is no booking. I showed them the email and the number that called me to assist me with my booking and they just said “Thats not oyr number and we don’t have your booking” in thr most dismissive way. No attempt to help me rebook or investigate. After 15 minutes of silence and being invisible someone else had to step in and ASK which next available date they have. For a place of relaxation, the customer service is disgusting and appalling. They knew exactly what they were doing when they deem their vouchers non-refundable because they know no matter how shxtty they treat you, you will still go back to use up that voucher. Fleur deLis Spa has turned my special day into a joke… because that is all ut was to their barely competent staff
0
Replies (0)sM
siya M
1 reviews | Active since Jan 2020
17 Apr 2024, 14:11
excellent spa
I booked a couples package for my gf and her mum. from the booking i could feel these guys know what they doing. the lady helped me to choose a good but affordable package. she also sent me some additional things to add on to make it nice for them. on the day my gf and her mum where very happy, everything was just perfect. thnk you guys
Helpful (0)
|Replies (0)sM
siya M
1 reviews | Active since Jan 2020
17 Apr 2024, 14:11
excellent spa
I booked a couples package for my gf and her mum. from the booking i could feel these guys know what they doing. the lady helped me to choose a good but affordable package. she also sent me some additional things to add on to make it nice for them. on the day my gf and her mum where very happy, everything was just perfect. thnk you guys
0
Replies (0)