Disgusting Customer Service

Fluer De Lis Spa Umhlanga - Never been so disappointed in my life. I received a voucher from someone as a birthday gift and I made an enquiry for a booking online. Got a call twice on that day and was told everything is good to go Today, drove to Umhlanga branch only to be told there is no booking. I showed them the email and the number that called me to assist me with my booking and they just said “Thats not oyr number and we don’t have your booking” in thr most dismissive way. No attempt to help me rebook or investigate. After 15 minutes of silence and being invisible someone else had to step in and ASK which next available date they have. For a place of relaxation, the customer service is disgusting and appalling. They knew exactly what they were doing when they deem their vouchers non-refundable because they know no matter how shxtty they treat you, you will still go back to use up that voucher. Fleur deLis Spa has turned my special day into a joke… because that is all ut was to their barely competent staff