Review ofFlexClub Marketplace
FlexClub Marketplace
3.3|6 reviews
DM
Dikarabelo M
1 reviews | Active since Member
20 Mar 2025, 11:44
Refund short. Flexclub and Avis ****
I was ****** off R1400 of my refund. Only R3676 was refunded from a possible R5608. It states on their website that I can return the car at any time before the subscription ends without any penalties yet flexclub and Avis charged me for that. Flexclub and Avis also charged me for 2202km extra kms even though I already paid for extra kilos for a total of 4500kms. Lots of discrepancies between flexclub and Avis and when you have a problem they refer you to Avis who know nothing about this arrangement with flexclub. You pay for 4500kms and Avis gives you 2100 and charges you extra for the other kms on top of what you paid with flexclub. They don’t answer their phones and their “speedy” WhatsApp assistance takes 3 days per WhatsApp reply. Would not recommend. A daylight **** between them and Avis.
Helpful (0)
Replies (53)0
Replies (53)FlexClub Marketplace's replyOfficial
31 Mar 2025, 11:28Hi Dikarabelo,
We apologise for your experience. We wish the process went a lot smoother for you. However, we DO NOT process ANY applications for less than 30 days. Even when you book, we do not allow you to book for less than 1 month. Your application was booked for 25th Feb to 27th March 2025 so with that information, you are 100%, we did allow you to book a 4,500KM bundle. However, since you returned the car sooner than 30 days, AVIS automatically transferred you to a daily rate, and with that, there is no such bundle as the 4,500KM so you landed up paying additional milage. We, never ever tell our customers that we are a daily or weekly product. We are strictly a monthly product.
Again, we apologise for your experience nonetheless and we are still thankful that you chose FlexClub.
We apologise for your experience. We wish the process went a lot smoother for you. However, we DO NOT process ANY applications for less than 30 days. Even when you book, we do not allow you to book for less than 1 month. Your application was booked for 25th Feb to 27th March 2025 so with that information, you are 100%, we did allow you to book a 4,500KM bundle. However, since you returned the car sooner than 30 days, AVIS automatically transferred you to a daily rate, and with that, there is no such bundle as the 4,500KM so you landed up paying additional milage. We, never ever tell our customers that we are a daily or weekly product. We are strictly a monthly product.
Again, we apologise for your experience nonetheless and we are still thankful that you chose FlexClub.
Best regards,
FlexClub Marketplace's reply31 Mar 2025, 11:28
Official
Hi Dikarabelo,
We apologise for your experience. We wish the process went a lot smoother for you. However, we DO NOT process ANY applications for less than 30 days. Even when you book, we do not allow you to book for less than 1 month. Your application was booked for 25th Feb to 27th March 2025 so with that information, you are 100%, we did allow you to book a 4,500KM bundle. However, since you returned the car sooner than 30 days, AVIS automatically transferred you to a daily rate, and with that, there is no such bundle as the 4,500KM so you landed up paying additional milage. We, never ever tell our customers that we are a daily or weekly product. We are strictly a monthly product.
Again, we apologise for your experience nonetheless and we are still thankful that you chose FlexClub.
We apologise for your experience. We wish the process went a lot smoother for you. However, we DO NOT process ANY applications for less than 30 days. Even when you book, we do not allow you to book for less than 1 month. Your application was booked for 25th Feb to 27th March 2025 so with that information, you are 100%, we did allow you to book a 4,500KM bundle. However, since you returned the car sooner than 30 days, AVIS automatically transferred you to a daily rate, and with that, there is no such bundle as the 4,500KM so you landed up paying additional milage. We, never ever tell our customers that we are a daily or weekly product. We are strictly a monthly product.
Again, we apologise for your experience nonetheless and we are still thankful that you chose FlexClub.
Best regards,