Review ofFlexClub Marketplace
FlexClub Marketplace
3.3|6 reviews
JC
Jaco C
1 reviews | Active since Member
07 May 2025, 13:50
Worst Car Rental Company
As long as you don't cancel the contract and have to get your deposit back you are golden, I have never in my life struggled this much with a company to get my refund, in March I was told 15-20 business days for the refund, we are in May, still awaiting my refund, eventhough they have given me a proof of payment a week ago, now I the new excuse is, that it is a Nedbank error... Always excuses no real answers or explanations....
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Replies (58)FlexClub Marketplace's replyOfficial
08 May 2025, 08:20Hi Jaco,
We appreciate you reaching out with regards to your concern around the deposit. As previously communicated, we are truly sorry for the bad experience caused. We are working around the clock trying to refund you the deposit. As discussed and as mentioned on our website, we are merely the booking platform. We do not hold or touch your money and therefore all we can do is follow up tirelessly to get your refund processed.
It is something that we do not take lightly and we are working on fixing the refunds issue as it is causing us a lot of upset customers.
We appreciate you reaching out with regards to your concern around the deposit. As previously communicated, we are truly sorry for the bad experience caused. We are working around the clock trying to refund you the deposit. As discussed and as mentioned on our website, we are merely the booking platform. We do not hold or touch your money and therefore all we can do is follow up tirelessly to get your refund processed.
It is something that we do not take lightly and we are working on fixing the refunds issue as it is causing us a lot of upset customers.
Best regards,
FlexClub Marketplace's reply08 May 2025, 08:20
Official
Hi Jaco,
We appreciate you reaching out with regards to your concern around the deposit. As previously communicated, we are truly sorry for the bad experience caused. We are working around the clock trying to refund you the deposit. As discussed and as mentioned on our website, we are merely the booking platform. We do not hold or touch your money and therefore all we can do is follow up tirelessly to get your refund processed.
It is something that we do not take lightly and we are working on fixing the refunds issue as it is causing us a lot of upset customers.
We appreciate you reaching out with regards to your concern around the deposit. As previously communicated, we are truly sorry for the bad experience caused. We are working around the clock trying to refund you the deposit. As discussed and as mentioned on our website, we are merely the booking platform. We do not hold or touch your money and therefore all we can do is follow up tirelessly to get your refund processed.
It is something that we do not take lightly and we are working on fixing the refunds issue as it is causing us a lot of upset customers.
Best regards,