****MED/ horrible service

Flexi City Bus is by far the most unprofessional and misleading transport service I have ever encountered, and my experience on the East London–Johannesburg route on 28 November 2025 was an absolute disgrace. The bus never arrived at the scheduled time, there were no offices or staff at the station, and despite promising to call me back, customer service simply ignored me. When I followed up after missing the bus due to their complete lack of communication, I was told they were “not obligated” to return calls or have offices because they claimed to have sent an SMS—an appalling attempt to shift blame onto the customer. Their behaviour is unacceptable, irresponsible, and feels like a ****. Avoid Flexi City at all costs.