CR
Caviner R
Active since Dec 2020
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
Extremely Poor Service and No Follow-Up – Netstar Tracking
I am highly disappointed with the level of service I have received from Netstar Tracking. Since Monday (3 days ago), I have been trying repeatedly to get assistance with a very basic request: removing a tracking device from a vehicle I have sold and installing it into my new vehicle. Despite multiple calls and follow-ups, I have been met with nothing but empty promises. Each time I contact Netstar, I am told that someone will “call me back shortly” or that the matter has been “escalated” — yet no one ever follows up. Days have passed with absolutely no resolution. This is unacceptable for a company that provides a service customers rely on for security and peace of mind. The lack of communication, accountability, and urgency is extremely frustrating and reflects very poorly on Netstar’s customer service. At this point, I am left wasting my time constantly chasing them for help with an issue that should have been resolved within a single day. I am requesting that Netstar urgently contact me and arrange the removal and installation immediately, or I will seriously consider taking my business elsewhere. Netstar needs to improve its customer support and reliability — this experience has been nothing short of disappointing.
112 replies
5 months ago
****MED/ horrible service
Flexi City Bus is by far the most unprofessional and misleading transport service I have ever encountered, and my experience on the East London–Johannesburg route on 28 November 2025 was an absolute disgrace. The bus never arrived at the scheduled time, there were no offices or staff at the station, and despite promising to call me back, customer service simply ignored me. When I followed up after missing the bus due to their complete lack of communication, I was told they were “not obligated” to return calls or have offices because they claimed to have sent an SMS—an appalling attempt to shift blame onto the customer. Their behaviour is unacceptable, irresponsible, and feels like a ****. Avoid Flexi City at all costs.
0 replies
5 months ago
Terrible Service and Misleading Sales – Avoid Wonderboom Pretoria Branch
I am extremely disappointed with the shocking service I received. I purchased an oven and hob, and the consultant clearly told me the extractor fan was included. It was even placed at the checkout point when I paid. Yet when the delivery arrived, there was NO extractor fan. I tried calling the store immediately, but they simply refused to answer the phone – even the consultant from head office could not get through to them. I then had to drive 20 km from my home to the Wonderboom Pretoria branch, only to be met with denial and disrespect. The consultant who assisted me denied everything and refused to review the CCTV footage, despite the fact that he personally showed me at the time of purchase how the deal was “cheaper than Game”. The manager assured me they would call me back with feedback, but of course, no one ever bothered to follow up. This is completely unacceptable. The service is disgusting, dishonest, and totally unprofessional. Be very careful of this store – especially the Wonderboom Pretoria branch. I would not recommend them to anyone.
53 replies
6 months ago
Defective Carpet and Unresolved Refund – Coricraft Menlyn
I bought a carpet from Coricraft Menlyn that became severely deformed within 3 months. When I reported it, the store promised to reorder a new one but never followed up. I then requested a refund, which they said would be paid to my credit card — but over a week later, no refund was processed. My bank confirmed that Coricraft never released the funds. After several calls, the store manager only promised to “follow up next week,” showing no urgency or accountability. This is a clear violation of the Consumer Protection Act and extremely poor customer service. I demand my refund to be processed immediately.
53 replies
6 months ago
Worst customer experience
I purchased a vehicle from Tata Motors Menlyn (Pretoria) and had one of the worst customer experiences I’ve ever encountered. The dealership added hidden fees that were never disclosed upfront, and after promising to pay a spotter’s fee to the person who referred me, they refused to honour it, giving an unreasonable excuse that I removed extras I never asked for in the first place. The entire process was unprofessional, misleading, and *********, with poor communication and no accountability from the sales team. I expected honesty and integrity from a Motus Select dealership, but this experience has completely shattered my trust in the brand.
0 replies
6 months ago
Worst customer experience
I purchased a vehicle from Motus Select Tata Menlyn (Pretoria) and had one of the worst customer experiences I’ve ever encountered. The dealership added hidden fees that were never disclosed upfront, and after promising to pay a spotter’s fee to the person who referred me, they refused to honour it, giving an unreasonable excuse that I removed extras I never asked for in the first place. The entire process was unprofessional, misleading, and *********, with poor communication and no accountability from the sales team. I expected honesty and integrity from a Motus Select dealership, but this experience has completely shattered my trust in the brand.
53 replies
7 months ago
Deformed carpet
I bought a carpet at the Menlyn Coricraft branch. The carpet turned strange with the hair coming loose and bubbles forming. I consulted the online facility, called in, and returned the carpet to the store. This was almost one week ago; there has still been no feedback. Now, the branch claims to not have information regarding my order despite me having receipts and a credit note.
53 replies
9 months ago
Misrepresentation, ********* Conduct & Breach of Contractual Assurance – Planet Fitness
I was recently contacted by a Planet Fitness (PF) sales consultant based at head office regarding a gym membership offer. I explicitly disclosed that I already had a contract with another reputable gym and had a prior negative experience with Planet Fitness in 2024, particularly at the Queenswood branch. Despite this, I was assured that my concerns were understood and that I would not encounter similar issues again. I specifically requested to gym at the Queenswood branch due to proximity to my residence and asked for access to the Hazelwood branch as well. The consultant unequivocally promised that dual access would be arranged and included in my contract. Relying on this assurance, I signed the agreement in good faith. However, upon attempting to access the gyms, I was informed that I did not have access to both facilities, contrary to what was promised. I immediately contacted the consultant via whatsapp, who initially committed to resolving the issue but has since ignored all my follow-up messages. I escalated the matter to Planet Fitness through numerous emails and calls, providing evidence of the consultant’s verbal undertakings, whatsapp messsages and promises. Despite repeated reassurances from PF that someone would contact me, it has now been over two weeks without any resolution or substantive response. This conduct constitutes misrepresentation, as defined under the Consumer Protection Act (CPA) 68 of 2008, which prohibits false or misleading representations by suppliers (Section 41). The failure to honor verbal assurances, especially when they induce a consumer to enter into a contract, may be deemed an unfair marketing practice and a breach of imp**** contractual terms under the CPA. Moreover, PF’s lack of response and disregard for fair consumer redress processes also appears to contravene the duty of fair dealing expected of service providers. I now feel de*****ed by Planet Fitness and am preparing to pursue legal action. I urge prospective clients to exercise caution when dealing with PF, as their consultants may offer terms that are not honored in practice, and their head office seems unwilling to assist, even when proof of misconduct is provided.
53 replies
9 months ago
*****ulent Sales Conduct at MTN Menlyn – Consultant Used **** Address to Force 5G Sale
I am extremely disappointed and shocked by the *****ulent and ********* conduct I experienced at MTN Menlyn (Lower Ground, near Game). On 29 March 2024, I was misled by consultant Mokadi Rasakanya, who sold me a 5G internet router despite my home address in Queenswood, Pretoria, not having 5G coverage. I informed the consultant upfront that I had prior issues with 5G connectivity at my address. He assured me that MTN’s network would work. He then processed the sale, claiming I was on a month-to-month plan with a 6-month commitment and full functionality. However, the router never worked properly on my laptop. Only my cellphone connected intermittently. When I visited another MTN Menlyn branch months later, they discovered that the consultant had *****ulently registered the router to a different address (one I do not reside at), just to force the sale. This was a clear case of misrepresentation and deception. The consultant ignored my actual proof of residence and violated several sections of the Consumer Protection Act (Sections 22, 40, and 41). This has not only disrupted my ability to work from home, but it is also an outright abuse of consumer trust. MTN’s own staff confirmed this was against policy, and yet no corrective action has been taken. I demand: Immediate cancellation of the contract and any obligations; A full refund of payments made; Accountability and disciplinary action against the consultant. MTN, you cannot allow rogue employees to compromise your brand. If this matter is not resolved urgently, I will escalate it to the Consumer Goods and Services Ombud, National Consumer Commission, and expose it further through all review platforms and legal channels.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (95%)