Guilty By Association

I would love to give them a 5 star as their customer service consultants do appear to be friendly and helpful HOWEVER my vehicle subscription is with them although the vehicle itself belongs to Avis/Budget ~~> see below: “ BEWARE - They DO NOT return deposits I had an 11 month contract with Avis Budget fascilitated by Flexiclub. During the 11month period i was blatantly accused on 2 or 3 occasions of non payment despite my sending pop to multiple parties. On one occasion i was even told the vehicle had been handed over for recovery!! I had to take 4hours out of my own time to resend the pop again and again. Once the contract ended they again accused me of failing to pay and again thr same story. I have now sent the pop to each and every staff member and requested my deposit refund. The contract ended on 6 December and it is now 6 February and I am STILL waiting for the deposit. Avis Budget are completely ignoring alll attempts at communication. Apart from the dishonesty/*****, the lack of even basic customer service training is shocking!”