Complaint About Vehicle Condition and Lack of Accountability

I bought a car from Arnold Motors in Klerksdorp on 19 September 2025. From day one, I noticed that the front wheels were already worn out, and I told the salesperson I was not happy with them. He told me to drive the car and change the wheels later, saying I should “enjoy the car for now.”

I trusted his word and took the car. But now, not even five weeks later, both front wheels are completely finished. Before I even went back to Arnold Motors, I complained to the salesperson on WhatsApp, and he simply referred me to Flexi Mobility.

When I went back to Arnold Motors on 22 September, I was again told that it’s Flexi Mobility’s responsibility because they’re the ones who passed the roadworthy test — and that it’s not Arnold Motors’ problem.

I am beyond frustrated with this back-and-forth blame game. I haven’t even started paying my first instalment, yet I’m already dealing with tyres that are completely worn out. To make matters worse, I was even given a verbal warning by a traffic officer because of the state of the tyres!

How did Arnold Motors and Flexi Mobility even manage to pass the roadworthy test with tyres in such poor condition? This is dishonest, unsafe, and completely unacceptable. I need clear answers on who is responsible and who will replace these tyres, because as a customer, I’ve been treated unfairly and without any accountability.

My details are as follows Thato Raymond Batsietseng Email: *** Contact: ***