Pathetic service

Unreachable through their contact details and WhatsApp they never responded to emails unless it’s premium. December got and email and sms telling me I misssed my premiums yet they never even attempted to debit, I then paid manually and send Proof of payment .Two days after they went and tried to debit my account due to insufficient funds it bounced . 😡😡 This leaves me with a bad credit history and raises deduction as it was a failed debit my Bank had to charge me took me two weeks to get hold of them . To top it up the consultant on emails and WhatsApp were rude , requested a call from management or upper hand up to this day I haven’t received that call. We in Jan My debit day is the 25th I understand it was on a Sunday but they were supposed to debit me on a Friday or a Monday .Still haven’t been debited like I said they not reachable no one is there to assist nor give me answers. I DONT KNOW WHAT GAMES THEY PLAYING OR TRYING TO MAKE SURE THEY MAKE US BAD PAYERS N RUIN OUR CREDIT HISTORY