Flick cause damage and take no responsabilty

So we appointed Flick to do a spray for termites at our house, all went well until the drilled through a water pipe in our bathroom. The plumber had to go through our foundation inside the bathroom to get to the pipes. Because the tiles are so old they cant be matched. So Flick have decided that we should just put 4 other random tiles in our bathroom because these old tiles are discontinued. Surely a company offering a service like this will have insurance to cover these events. Why should we be stuck with 4 random tiles in our bathroom? When Flick have caused this damage. I have been dealing with Flick since February and in May, Veni Naicker and Nazeer Ismail have confirmed that Flick will do nothing further. This is unacceptable and needs to be repaired.