Flightsite is nonsense

I am extremely disappointed and disgusted with the service I have received from Flightsite.

For the past few days, I have been trying to contact them regarding an issue with my flight booking, but I received no assistance or timely response.

When I made my booking on their website, the flight was clearly indicated as travelling from O. R. Tambo International Airport to King Shaka International Airport. However, when my ticket was issued, it incorrectly showed the route as King Shaka International Airport to O. R. Tambo International Airport.

I immediately sent an email and also called around 8:00 AM to report the error, but I received no response. It was only around 10:30 on Tuesday that I was informed that the flight would be cancelled and rebooked. However, rebooking a flight should not take two days.

I waited patiently and sent another email but still received no response. On Wednesday morning, I called again, assuming my case had simply been overlooked. Once again, no one answered. When someone eventually picked up, I was told that my flight had indeed been cancelled and that one of their consultants would call me back by the end of the day. Unfortunately, that call never came.

Later that evening, at around 7:30 PM, I received an email stating that they had tried to call me but that my phone went to voicemail, and that I would now need to rebook a new flight myself. I was also informed that I would receive a refund within 2–3 days.

This is extremely frustrating because flights are now significantly more expensive as it is the day before my intended departure. The lack of communication, accountability, and assistance from Flightsite has been unacceptable.

I will never book through them again and would strongly discourage anyone else from using their services. While I understand there are global issues affecting travel, such as the ongoing tensions in the Middle East, my booking was for a simple domestic flight between Durban and Johannesburg, which makes this level of service even more disappointing.