Horrible service recieved

I am lodging a formal complaint regarding Vodacom’s handling of my query related to a Vodapay Summer Deal transaction.Vodacom has processed a refund to my account for the above-mentioned transaction without my consent, despite me explicitly advising the Vodacom representative handling my case that I did not want a refund. My request was for Vodacom to honour the special deal offered under the Vodapay Summer Deals, for which my transaction was successful.Subsequently, Vodacom informed FLOOK that the query was “closed” on their end solely because they issued a refund. This action was taken unilaterally and directly contradicts my clear instruction and original request.The fact that Vodacom refunded the transaction is, in my view, proof that the transaction was successful and that Vodacom failed to uphold the service and promotional offer that was advertised and accepted. This conduct constitutes misleading consumers and may amount to false advertising, as the advertised offer was not honoured despite compliance on my side.I am therefore escalating this matter to the Ombudsman for investigation, as I believe Vodacom’s actions are unfair, misleading, and not in line with consumer protection principles.I request that this matter be reviewed and that Vodacom be instructed to honour the original promotional deal as advertised, rather than unilaterally closing the matter through an unsolicited refund.Yours faithfully,
Akshar Singh