Flook Sport & Travel
Verified Business
Flook Sport & Travel
Verified Business
18 Reviews (last 12 months)
Responds in 14 hours 2 min
AI Review Summary
Based on recent customer reviews, Flook Sport & Travel faces significant criticism around poor communication and unresolved customer queries. Many customers report waiting weeks for deliveries or receiving no response despite multiple contact attempts via email and their website. Vodacom redemption code issues are a recurring frustration, with customers unable to use vouchers and getting no support. Pricing errors leading to cancelled orders have also caused dissatisfaction. However, a few reviewers praised employee Carmelita for outstanding, prompt, and friendly service, highlighting her as a standout representative of the brand.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
14h 2mReply Time
33 NPSLikely
Replied to 92% of negative reviews
Reply time on negative reviews: 4 hours 23 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
14h 2m
NPS Score
33
Recommended: Likely
Replied to 92% of negative reviews
Reply time on negative reviews: 4 hours 23 min
Review Distribution
2.2|18 Reviews
May '25 - Apr '26
5(27.8%)
4(0%)
3(0%)
2(5.6%)
1(66.7%)
5(27.8%)
4(0%)
3(0%)
2(5.6%)
1(66.7%)
Frequently Asked Questions About Flook Sport & Travel
Based on recent customer reviews, Flook Sport & Travel faces significant criticism around poor communication and unresolved customer queries. Many customers report waiting weeks for deliveries or receiving no response despite multiple contact attempts via email and their website. Vodacom redemption code issues are a recurring frustration, with customers unable to use vouchers and getting no support. Pricing errors leading to cancelled orders have also caused dissatisfaction. However, a few reviewers praised employee Carmelita for outstanding, prompt, and friendly service, highlighting her as a standout representative of the brand.
Flook Sport & Travel has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 4 hours 23 min. Hellopeter has tracked Flook Sport & Travel across 70 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAJ
Andre J
1 reviews | Active since Jan 2020
20 Dec 2025, 11:05
Golf Course Unwilling to Honour Flook Voucher
We've bought a voucher for a 4-ball + carts through Flook at Royal Cape Golf course for this coming Monday (22 December 2025). When confirming the tee time and use of carts, the lady in the pro shop she told us that Royal Cape 'has absolutely no dealings with Flook' and that we will have to pay full price on arrival. We were told to contact Flook. We're pretty sure this is just an uninformed employee at the golf course, but since this is time sensitive and we've already contacted Flook through the website, we want to accelerate the support response time. Can you please advise what our next step must be?
Helpful (0)
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Andre J
1 reviews | Active since Jan 2020
20 Dec 2025, 11:05
Golf Course Unwilling to Honour Flook Voucher
We've bought a voucher for a 4-ball + carts through Flook at Royal Cape Golf course for this coming Monday (22 December 2025). When confirming the tee time and use of carts, the lady in the pro shop she told us that Royal Cape 'has absolutely no dealings with Flook' and that we will have to pay full price on arrival. We were told to contact Flook. We're pretty sure this is just an uninformed employee at the golf course, but since this is time sensitive and we've already contacted Flook through the website, we want to accelerate the support response time. Can you please advise what our next step must be?
0
Replies (0)PV
Pieter V
1 reviews | Active since Jan 2020
18 Dec 2025, 05:56
Beware buying items from Flook through Vodastore
To the Flook and Vodacom Teams, I am bitterly disappointed with the service I have received from Flook. I had ordered and paid for a pair of shoes on 2025/11/11, but have not received delivery thereof after more than a month. Despite numerous attempts to contact Flook, I have received no feedback, no assistance, and no resolution to my issue. Instead I received the standard line of "We have received your contact request with the following details. We will get back to you soon!" on every query I have lodged. It is clear that Flook has no intention of delivering the goods that I had paid for. I would like to warn all potential shoppers to stay away from buying anything online from Vodastore when the supply is to be done by Flook.
Helpful (0)
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Pieter V
1 reviews | Active since Jan 2020
18 Dec 2025, 05:56
Beware buying items from Flook through Vodastore
To the Flook and Vodacom Teams, I am bitterly disappointed with the service I have received from Flook. I had ordered and paid for a pair of shoes on 2025/11/11, but have not received delivery thereof after more than a month. Despite numerous attempts to contact Flook, I have received no feedback, no assistance, and no resolution to my issue. Instead I received the standard line of "We have received your contact request with the following details. We will get back to you soon!" on every query I have lodged. It is clear that Flook has no intention of delivering the goods that I had paid for. I would like to warn all potential shoppers to stay away from buying anything online from Vodastore when the supply is to be done by Flook.
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Replies (0)AS
Akshar S
1 reviews | Active since Jan 2020
17 Dec 2025, 09:19
Horrible service recieved
Dear Vodacom and Flook Teams, I am extremely disappointed with the service I have received from both Vodacom and Flook. Despite multiple attempts to contact your teams, I have received no feedback, no assistance, and no resolution to my issue. I purchased shirts on the Vodabucks Store and received an SMS with a code to redeem on the Flook website. However, despite following the instructions exactly, the code does not work, and I am unable to redeem my purchases online. This is not only frustrating but also raises serious concerns about Vodacom and Flook issuing invalid or non-functional redemption codes. This situation feels misleading and completely unacceptable. Adding to my frustration, neither Vodacom nor Flook has responded or provided assistance despite multiple attempts to reach out. The lack of communication and accountability is shocking, sending me emails telling me there is escalation but its going on for close to a month now. I urgently require this matter to be resolved and expect immediate feedback. This level of service is unacceptable, and I will continue to escalate this matter until it is addressed. Please respond without delay. Kind regards, Akshar Singh
Helpful (0)
|Replies (0)AS
Akshar S
1 reviews | Active since Jan 2020
17 Dec 2025, 09:19
Horrible service recieved
Dear Vodacom and Flook Teams, I am extremely disappointed with the service I have received from both Vodacom and Flook. Despite multiple attempts to contact your teams, I have received no feedback, no assistance, and no resolution to my issue. I purchased shirts on the Vodabucks Store and received an SMS with a code to redeem on the Flook website. However, despite following the instructions exactly, the code does not work, and I am unable to redeem my purchases online. This is not only frustrating but also raises serious concerns about Vodacom and Flook issuing invalid or non-functional redemption codes. This situation feels misleading and completely unacceptable. Adding to my frustration, neither Vodacom nor Flook has responded or provided assistance despite multiple attempts to reach out. The lack of communication and accountability is shocking, sending me emails telling me there is escalation but its going on for close to a month now. I urgently require this matter to be resolved and expect immediate feedback. This level of service is unacceptable, and I will continue to escalate this matter until it is addressed. Please respond without delay. Kind regards, Akshar Singh
0
Replies (0)DF
Divan F
1 reviews | Active since Jan 2020
17 Dec 2025, 04:20
No feedback or response
Clearly a common issue with Flook - no response although the correct channels are followed. I purchased an item with them more that a week ago that is the incorrect size. Trying to find a way to exchange for one bigger has been nothing less than frustrating. After 4 attempts via mail and 3 callbacks I have yet to receive any form of acknowledgment that Flook is aware of my request. This is the first and last time l’ll use Flook, sadly I was warned. Shocking service
Helpful (0)
|Replies (0)DF
Divan F
1 reviews | Active since Jan 2020
17 Dec 2025, 04:20
No feedback or response
Clearly a common issue with Flook - no response although the correct channels are followed. I purchased an item with them more that a week ago that is the incorrect size. Trying to find a way to exchange for one bigger has been nothing less than frustrating. After 4 attempts via mail and 3 callbacks I have yet to receive any form of acknowledgment that Flook is aware of my request. This is the first and last time l’ll use Flook, sadly I was warned. Shocking service
0
Replies (0)TC
Trelicia C
1 reviews | Active since Jan 2020
10 Dec 2025, 07:23
********** Service from Vodacom & Flook – No Assistance, No Resolution
I am extremely disappointed with the service I have received from both Vodacom and Flook. I have contacted Flook multiple times, and yet I have received absolutely no feedback, no assistance, and no resolution to my issue. I purchased a shirt on the Vodabucks Store and received a SMS with a code to redeem on the Flook website. Despite following the instructions exactly, the code does not work and I am unable to redeem my purchase online. This is incredibly frustrating and raises serious concerns about Vodacom & Flook issuing invalid or non-functional redemption codes. It feels misleading and completely unacceptable. Adding to the frustration, neither Vodacom nor Flook has provided any response or assistance despite multiple attempts to get help. The lack of communication and accountability is shocking. I urgently require this matter to be resolved and expect immediate feedback. This level of service is unacceptable , and I will continue escalating until the issue is addressed.
Helpful (0)
|Replies (0)TC
Trelicia C
1 reviews | Active since Jan 2020
10 Dec 2025, 07:23
********** Service from Vodacom & Flook – No Assistance, No Resolution
I am extremely disappointed with the service I have received from both Vodacom and Flook. I have contacted Flook multiple times, and yet I have received absolutely no feedback, no assistance, and no resolution to my issue. I purchased a shirt on the Vodabucks Store and received a SMS with a code to redeem on the Flook website. Despite following the instructions exactly, the code does not work and I am unable to redeem my purchase online. This is incredibly frustrating and raises serious concerns about Vodacom & Flook issuing invalid or non-functional redemption codes. It feels misleading and completely unacceptable. Adding to the frustration, neither Vodacom nor Flook has provided any response or assistance despite multiple attempts to get help. The lack of communication and accountability is shocking. I urgently require this matter to be resolved and expect immediate feedback. This level of service is unacceptable , and I will continue escalating until the issue is addressed.
0
Replies (0)GS
Gebhard S
1 reviews | Active since Jan 2020
8 Dec 2025, 08:46
No Refund or Feedback After Returning Items – Extremely Poor Service from Flook
I am highly disappointed with the service I’ve received from Flook. I returned three items on 23 October 2025, and despite sending multiple follow-up emails, I have still not received any refund or even a single response from their team. It has now been weeks with no communication, no acknowledgment, and absolutely no effort from Flook to resolve this issue. This is unacceptable and shows a complete lack of customer care. I expect urgent feedback, confirmation of my returned items, and immediate processing of my refund. I should not have to chase a company for basic service. Flook – please attend to this matter as soon as possible.
Helpful (0)
|Replies (0)GS
Gebhard S
1 reviews | Active since Jan 2020
8 Dec 2025, 08:46
No Refund or Feedback After Returning Items – Extremely Poor Service from Flook
I am highly disappointed with the service I’ve received from Flook. I returned three items on 23 October 2025, and despite sending multiple follow-up emails, I have still not received any refund or even a single response from their team. It has now been weeks with no communication, no acknowledgment, and absolutely no effort from Flook to resolve this issue. This is unacceptable and shows a complete lack of customer care. I expect urgent feedback, confirmation of my returned items, and immediate processing of my refund. I should not have to chase a company for basic service. Flook – please attend to this matter as soon as possible.
0
Replies (0)NR
Nadine R
1 reviews | Active since Jan 2020
7 Dec 2025, 13:55
Goods not being delivered and no communication
I ordered an item on 13 November (before the black Friday rush) and delivery was supposed to be between 23 and 25 November. I have not received my item yet. The only way you can contact Flook is via their "Contact Us" page on their website or via email. I have sent 3 emails, sent 5 "contact us" messages and sent a message through Instagram over a period of 1 and half weeks. Absolutely no reply! They say they will reply within 24 hours, but that does not happen! If the excuse is that they had high demand, then they seriously need to employ more staff. I have purchased through flook a few times prior and have never had a problem with receiving my item, even though I had to wait a week or so for the item to be delivered. Not communicating is unacceptable, and not having my goods shipped after having paid for them is shocking! I've been waiting for close to a month!
Helpful (0)
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Nadine R
1 reviews | Active since Jan 2020
7 Dec 2025, 13:55
Goods not being delivered and no communication
I ordered an item on 13 November (before the black Friday rush) and delivery was supposed to be between 23 and 25 November. I have not received my item yet. The only way you can contact Flook is via their "Contact Us" page on their website or via email. I have sent 3 emails, sent 5 "contact us" messages and sent a message through Instagram over a period of 1 and half weeks. Absolutely no reply! They say they will reply within 24 hours, but that does not happen! If the excuse is that they had high demand, then they seriously need to employ more staff. I have purchased through flook a few times prior and have never had a problem with receiving my item, even though I had to wait a week or so for the item to be delivered. Not communicating is unacceptable, and not having my goods shipped after having paid for them is shocking! I've been waiting for close to a month!
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Replies (0)JM
Jordan M
1 reviews | Active since Jan 2020
4 Dec 2025, 07:46
Lack of communication for Refunds
I have been trying to get in touch with someone from Flook for a refund for the past couple of days. There is no contact number and there are no responses to my emails. I have logged two tickets, sent them a message via instagram as well as emailed the different email addresses available but still no response. I just want to get my refund at this point. I had high hopes for Flook as they present a great image online.
Helpful (0)
|Replies (0)JM
Jordan M
1 reviews | Active since Jan 2020
4 Dec 2025, 07:46
Lack of communication for Refunds
I have been trying to get in touch with someone from Flook for a refund for the past couple of days. There is no contact number and there are no responses to my emails. I have logged two tickets, sent them a message via instagram as well as emailed the different email addresses available but still no response. I just want to get my refund at this point. I had high hopes for Flook as they present a great image online.
0
Replies (0)