Flook Sport & Travel
2.8|70 reviews
GS
Gebhard S
1 reviews | Active since Member
08 Dec 2025, 08:46
No Refund or Feedback After Returning Items – Extremely Poor Service from Flook
I am highly disappointed with the service I’ve received from Flook. I returned three items on 23 October 2025, and despite sending multiple follow-up emails, I have still not received any refund or even a single response from their team.
It has now been weeks with no communication, no acknowledgment, and absolutely no effort from Flook to resolve this issue. This is unacceptable and shows a complete lack of customer care.
I expect urgent feedback, confirmation of my returned items, and immediate processing of my refund. I should not have to chase a company for basic service.
Flook – please attend to this matter as soon as possible.
Helpful (0)
Replies (212)0
Replies (212)Flook Sport & Travel's replyOfficial
08 Dec 2025, 09:02Morning Gebhard. I assume the email above is the one you used so I can track this refund?
Best regards,
Flook Sport & Travel's reply08 Dec 2025, 09:02
Official
Morning Gebhard. I assume the email above is the one you used so I can track this refund?
Best regards,
GS
Gebhard S's updateReviewer Update
08 Dec 2025, 09:15That’s correct
GS
Gebhard S's update08 Dec 2025, 09:15
Reviewer Update
That’s correct
Flook Sport & Travel's replyOfficial
08 Dec 2025, 10:11Hi Gebhard. Support emailed you on the 28th of October that you needed to get a refund form Vodacom as the items returned wee purchased on Vodapay / vodastore - you need to send them an email to myvodacomrewards@vodacom.co.za. The codes you redeemed I don't want to post here so support@flook.co.za will send them via email again.
Best regards,
Flook Sport & Travel's reply08 Dec 2025, 10:11
Official
Hi Gebhard. Support emailed you on the 28th of October that you needed to get a refund form Vodacom as the items returned wee purchased on Vodapay / vodastore - you need to send them an email to myvodacomrewards@vodacom.co.za. The codes you redeemed I don't want to post here so support@flook.co.za will send them via email again.
Best regards,
Flook Sport & Travel's replyOfficial
08 Dec 2025, 10:12Please check for the email on the 28th of October - it may be in your junk mail?
Best regards,
Flook Sport & Travel's reply08 Dec 2025, 10:12
Official
Please check for the email on the 28th of October - it may be in your junk mail?
Best regards,