********** Service from Vodacom & Flook – No Assistance, No Resolution

 Vodacom: You have purchased: Pringle Men LS Classic Chk Shirt (Brn)-L from the VodaStore. Use code F-f496959f-R Online at https://bit.ly/4er3cOt before 31/03/2026 23:59:59. T&Cs apply.

Here is the SMS sent privately on the chat. The email or contact number you are sending me is blocked out and I cannot view it

Please note I have sent multiple emails to your support email and to date received no response - I need immediate assistance please. 

It worked! Thank you very much for your speedy assistance it is greatly appreciated. 

Hi - please assist with my husbands query as well - see below:

I am extremely disappointed with the ongoing issues I have experienced with Flook and Vodacom. I purchased an item through the Vodabucks/Flook platform (Order Number from Vodacom: 2013635235). The payment was taken immediately, and then the order was suddenly cancelled without any explanation.This is completely unacceptable. It’s not even about the refund — the real issue is the lack of accountability and the repeated failures from Flook. Why does this keep happening? Is this some kind of tactic where orders are cancelled after funds are taken?I am requesting immediate escalation and assistance. I want the item I ordered replaced, even if it means providing a different colour or style. Taking customers’ money and then cancelling orders with no effort to resolve the issue is not acceptable.Please urgently investigate this matter and provide a proper resolution, not just a refund. This ongoing poor service from Flook needs to be addressed. Item – Pringle men’s siya knitwear jersey size Large

Your number is blocked out. You can call me on 084xx837xx7126

Vodacom said it is a Flook issue and that flook cancelled the order because there is no stock, again unacceptable service from Flook. Please arrange for a replacement.