Should not be in business

A year ago I selected a specific grey vinyl tile that looked like cement. I made it very clear I did not want a vinyl in a strip that looked like wood. I had real wooden floors less than a metre away and I did not want **** looking wood. Installers arrived and when I saw what they had I called the representative. He was not available. I called the store and they said they would sort it out. The installers (Flooring Depot contracted another company to install, which was not communicated to me) were told to carry on. I kept on calling - leaving messages for the rep and the manager. The installers demanded money for the installation in cash before they left, which of course was not communicated to me either. I have continued writing and calling - it's a year later and no-one has the courtesy to contact me to remedy the situation. They have the approach - sweep it under the carpet - and it will go away! Bad service & I DO NOT recommend this company