FP
Florida Park Hotel
Unclaimed Business
FP
Florida Park Hotel
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-100Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nangamso M
1 reviews | Active since Jan 2020
5 May 2025, 05:31
Unhygienic hotel room&service
It was my first time booking in there based on reviews I saw from bookings.com I had paid for the whole weekend from Friday 25th til Monday 28th of April 2025. Unfortunately when I got there to check in they don’t even have a lift had to carry my suitcase all the way to their second floor, thereafter as I entered the room it was very smell, as though perhaps the carpet was damp from water or something , it was definitely not conducive for me to be able to sleep there, their bed was so uncomfortable and hard and their linen was not even clean just from the pillow there. I told them my problem they tried to move me to another room but when I went to check it out it was even more disgustingly smelly than the one that I was put into. Another thing they don’t even have a dining area , you have to go dine at some other restaurant next to the hotel and they said they give a person a voucher in order to eat there and that place doesn’t even do room service for if you want breakfast to be served to your room. The way the room was not hygienic at all for me to sleep in I told them that they should refund me my money in full and that they said they can’t do cause I booked through bookings. Com and I told them that I need a place to sleep and need my money and they gave me run around and we’re not willing to help me and I had to leave as I could not sleep there , mind you I don’t even come from Durban at all and was my first time there and they were not bothered what I do or refunding me my money for their poor and unhygienic rooms that they have include their bathroom that had a bit of a broken toilet flushing knob. The manager of the hotel has been ignoring since I have been calling and wanting my full refund as I did not cancel because I wanted too I cancelled because it was terrible place and unhygienic for me to stay in. Still til today I have not received my full refund and the manager there is not returning any of my calls when I was calling in the whole of last week for my full refund. If the room was good and hygienic and clean I would have not had such a huge problem but it was smelling of terrible damp mat and the bed was uncomfortable and hard and their pillows weren’t even clean too. I really would appreciate my full refund not them telling me I can’t get it because I cancelled, as I didn’t have a choice but to leave . That time I was waiting for something to be done and could only leave at 23h00 that time I was there from past 8pm and waiting for them to give me a good solution as sleeping there was not an option at all
Helpful (0)
|Replies (0)NM
Nangamso M
1 reviews | Active since Jan 2020
5 May 2025, 05:31
Unhygienic hotel room&service
It was my first time booking in there based on reviews I saw from bookings.com I had paid for the whole weekend from Friday 25th til Monday 28th of April 2025. Unfortunately when I got there to check in they don’t even have a lift had to carry my suitcase all the way to their second floor, thereafter as I entered the room it was very smell, as though perhaps the carpet was damp from water or something , it was definitely not conducive for me to be able to sleep there, their bed was so uncomfortable and hard and their linen was not even clean just from the pillow there. I told them my problem they tried to move me to another room but when I went to check it out it was even more disgustingly smelly than the one that I was put into. Another thing they don’t even have a dining area , you have to go dine at some other restaurant next to the hotel and they said they give a person a voucher in order to eat there and that place doesn’t even do room service for if you want breakfast to be served to your room. The way the room was not hygienic at all for me to sleep in I told them that they should refund me my money in full and that they said they can’t do cause I booked through bookings. Com and I told them that I need a place to sleep and need my money and they gave me run around and we’re not willing to help me and I had to leave as I could not sleep there , mind you I don’t even come from Durban at all and was my first time there and they were not bothered what I do or refunding me my money for their poor and unhygienic rooms that they have include their bathroom that had a bit of a broken toilet flushing knob. The manager of the hotel has been ignoring since I have been calling and wanting my full refund as I did not cancel because I wanted too I cancelled because it was terrible place and unhygienic for me to stay in. Still til today I have not received my full refund and the manager there is not returning any of my calls when I was calling in the whole of last week for my full refund. If the room was good and hygienic and clean I would have not had such a huge problem but it was smelling of terrible damp mat and the bed was uncomfortable and hard and their pillows weren’t even clean too. I really would appreciate my full refund not them telling me I can’t get it because I cancelled, as I didn’t have a choice but to leave . That time I was waiting for something to be done and could only leave at 23h00 that time I was there from past 8pm and waiting for them to give me a good solution as sleeping there was not an option at all
0
Replies (0)SJ
Sindi J
1 reviews | Active since Jan 2020
3 Aug 2018, 11:18
Disgusting service
The lady by the name Andiswa has a stinking attitude. My boyfriend was booked in at Florida Hotel this week and all along they knew I was there with him. Yesterday when I went to get my stuff Andiswa lied and told me my boyfriend had checked out. I called my boyfriend and he said he is still booked in. I requested that I get my stuff from the room, Andiswa refused and told me the room had been cleared and there was nothing that belonged to me. I asked my boyfriend to come back to the hotel to get my stuff Andiswa allowed him to go around the counter but later when I asked the lady who was doing the night shift to go around so I could use the mirror, she told me that guests cannot go around the counter. I went to the hotel today regarding a complaint and the same Andiswa refused to listen and was just being a big mouth. And only today they they(Andiswa and her supervisor) are telling that only registered guests are allowed to go to the room but this whole time they have been allowing to go up to the room. Im really disgusted by her attitude and I will see to it that my company doesnt book at Florida hotel ever again because of Andiswa stinking attitude
Helpful (0)
|Replies (0)SJ
Sindi J
1 reviews | Active since Jan 2020
3 Aug 2018, 11:18
Disgusting service
The lady by the name Andiswa has a stinking attitude. My boyfriend was booked in at Florida Hotel this week and all along they knew I was there with him. Yesterday when I went to get my stuff Andiswa lied and told me my boyfriend had checked out. I called my boyfriend and he said he is still booked in. I requested that I get my stuff from the room, Andiswa refused and told me the room had been cleared and there was nothing that belonged to me. I asked my boyfriend to come back to the hotel to get my stuff Andiswa allowed him to go around the counter but later when I asked the lady who was doing the night shift to go around so I could use the mirror, she told me that guests cannot go around the counter. I went to the hotel today regarding a complaint and the same Andiswa refused to listen and was just being a big mouth. And only today they they(Andiswa and her supervisor) are telling that only registered guests are allowed to go to the room but this whole time they have been allowing to go up to the room. Im really disgusted by her attitude and I will see to it that my company doesnt book at Florida hotel ever again because of Andiswa stinking attitude
0
Replies (0)RW
Ryan W
1 reviews | Active since Jan 2020
30 Nov 2015, 15:44
No Internet
I am currently staying at Florida Park hotel in Durban and there is no WIFI! They advertise free wifi, but it takes about 30mins to connect to one using a different password than advertised and once connected the speed is so slow that it times out. If you plan to stay here, make sure no internet is something you can live with... Totally useless.
Helpful (0)
|Replies (0)RW
Ryan W
1 reviews | Active since Jan 2020
30 Nov 2015, 15:44
No Internet
I am currently staying at Florida Park hotel in Durban and there is no WIFI! They advertise free wifi, but it takes about 30mins to connect to one using a different password than advertised and once connected the speed is so slow that it times out. If you plan to stay here, make sure no internet is something you can live with... Totally useless.
0
Replies (0)