Terrible Service

Terrible service received from this business.

I ordered a Flow Pro massager from Flow Sports via Takelot on 12 October 2020. Prior to doing so, I contacted Flow Sports as I had a few questions on the product. I spoke with their representative Kisento. I was happy with the answers I received hence I placed the order. It was a 2 week delivery time. On 20 October I received an email from Takealot informing ,me that the order was cancelled as the supplier doesn't have stock. I called Kisento to ask him what was going on and he then informed me that the did not see the order on their Takelot portal and hence it was automatically cancelled. I was asked by him to place the order again and assured it will be shipped out as there was stock on hand. So I did so on 22 October. Between 22 October and 3 November, I contacted him via Whatsapp numerous times to ensure that the order was in fact received this time. No response was received. After telling him how unhappy I was with the terrible service I was receiving, I was told "I don't know how you have the audacity to come at me when you haven't even placed the order directly on my website." My order was then cancelled yet again on 9 November.

Think twice before you waste your time with this company.