Flowers.co.za Give Very Bad Service

I ordered flowers for my mom and mother-in-law for Mother's Day on 8th May 2024. It was R1 500 for the 2 orders. I paid immediately via Payfast. I reecieved the invoice, etc. They didn't deliver on Mother's Day Sunday, only until the Saturday before Mother's Day. On Saturday I received a whatsapp at 09h35 that the florist is out of stock with the flowers for my order and that they can deliver a mix bunch for the same value as what i paid. I requested a photo of the flowers that will be sent and which order is the problem. At 09h46 I received a whatsapp that they requested a photo of the flowers. I had again asekd which order is the problem. At 09h47 I received a whatsapp that it is for Ceres. At 11h45 I told them that I still wait for the photo of the flowers. At 12h13 I was told that they now can do a mix bunch for Monday with an apology chocolate or my original order for Tuesday or they can refund me. I informed them that I want the original order for Tuesday with an apology chocolate. When I asked if the Knysna order is also not going to be the flowers I ordered, I was informed that the Ceres order is on track. The Knysna order is the problem. So confused, because previously I was informed that the Ceres order is the problem. I was informed at 12h23 that they will make sure the order goes out with the chocolate. I called my mom on Tuesday at 16h16. She didn't receive any flowers or a chocolate. I called directly after my call with my mother Flowers.co.za. I talked to Vanessa and she knew about the problem with the order on Saturday. She couldn't give me an answer and I asked to speak to the manager. I was informed that the manager, Linda, left at 16h00. Vanessa had to work until 17h00. I told Vanessa no wonder it is going like it is going and that their service is bad. Vanessa told me she is going to follow up with the florist in Plett and will give my number through to Linda to phone me the next day. At 16h24 I received a message informing me that they are waiting for feedback from the florist. I didn't hear anything on Tuesday further. Wednesday I waited that Linda phone me. No call. I called Flowers.co.za at 10h06. Linda answered the call. I told her is this the service the deliver. If I knew the order was a problem on Saturday, I would follow up the order during Tuesday until it was delivered and I would phone the client first thing on Wednesday. I was very upset - I experienced such bad service in a while. I told Linda they can refund (R825) me, because it is 3 days after Mother's Day. Linda keep on saying the flowers will be delivered on Wednesday, but first she told me she is waiting for the florist. I said I don't want the flowers delivered, I want a refund. Linda asked me to send her my banking details. When I asked her how long the refund is going to take, she told me 4 to 6 weeks. I told her she is mad, because they are sitting with my money from the previous Wednesday - a whole week. She then asked me how did I pay. I informed her via Payfast. I asked her again how long the refund is going to take. She first told me that she will send my bank details to the accounts department and let me know. I said that this is not acceptable for me. She then asked with which bank I bank. I informed her with FNB. She informed me that it will be immediately, because they also bank with FNB. I forward me banking details to them at 10h22. I received a message at 10h23 that I have to forward them my bank confirmation letter. I forward the bank confirmation letter at 10h30. They confirmed that they received my bank details at 10h33. at 12h06 I received a message that the refund was done. I checked my bank account and did receive the refund, but after a lot of frustration. Please be aware of Flowers.co.za's bad service and Linda is not worth to be called a manager. They must learn at Sanlam's call center how things are done and what client service is.