BC
Bernadette C
Active since May 2015
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Very dissappointed with Flysafair breaching their terms and conditions for a competition
Flysafair hosts a lot of competitions. Do not enter them, because they do not stick with their terms and conditions. I have enter the Valentine's Day competition. For day 1 to day 13 you had to commented on certain questions on their post. Day 14 was the big prize and you had to enter via a link. On 24 February 2026 they let me knew that I was the winner for day 8. They asked me to forward them my email address via dm. I did so. I received a dm back that told me to be on the lookout for an email from them. I did. By 6 March 2026 I dm them to ask if the email was sent to me. I got a reply that the email was sent on 24 February 2026 with a declaration that I had to complete and return within 24 hours, otherwise I will forfeit the prize. I didn't receive the email. I requested proof that the email was send. They sent me 2 emails that was send to my email address with a capital letter - one on 24 February 2026 and the other one on 25 February 2026 (reminding me that the declaration have to be completed within 24 hours). I didn't receive any of the 2 emails. Very strange, because on those 2 days I received other emails. I wrote to Flysafair on 17 March 2026 to express my dissatisfaction about me forfeiting my prize. Thola Kubeka emailed me back on 18 March 2026 - referring to their terms and conditions that stipulate that if they do not receive the declaration back within 24 hours the prize will be forfeited. Strange that I receive his email, but not the ones with the declaration. When I entered there was no terms and conditions - it was on Facebook and I only had to comment on the post. Like I previously mentioned only on day 14 you had to enter via a link and there you get the terms and conditions. The terms and conditions said that they will try at least 3 times to get hold of the winner - they only try to contact me 2 times - breach of their terms and conditions. They only made the winners public on 6 Marsh 2026 on their Facebook page and another winner was choosen for my prize. If I have seen I was a winner on Facebook I would contacted them earlier, but the winners were made public 3 weeks after the competition ended. Up until now, 18 March 2026 at 17h00, I didn't hear from Thola after I rep**** on his email (09h05) about the terms and conditions. In my email to him I asked him why they don't use whatsapp - I think that will be more liable - and why will a person that enter a competition wants to forfeit a prize. I don't enter competitions where I am not interested in the prize. Please be careful with Flasafair. If they don't stick to their terms and conditions for competitions, then it let me wonder about terms and conditions for their service or flights.
0 replies
2 months ago
Royal Canin service pathetic and the personel are ***********
I am a breeder and use Royal Canin dog food. I don't have any problem with the dog food, but the persons working for them. Royal Canin tell you that you get rebates on food purchases for your dogs (5%) and an extra 5% on puppy food as well as recommendations/voucher send out to new puppy owners (R150 for each recommendation send and another R100 if the new puppy owners use the voucher.) I, as a breeder, had to follow up in November 2025 where are my rebate for recommendations sent out after we had 18 puppies. Otherwise we would loose it. End of Januarie 2026 I had to ask again where are our rebate for the recommendations sent for 4 puppies. They gave me my rebate for the recommendations after I had to follow up - the 2nd time in a row. I then started to quiry the rebate I got for our dog food purchases for the 3 months, because it seems low i.r.s to previous months. I work with Guiddo Gray, Pet PRO Business Development Officer. I send him my quiries and he has to sort them out. I don't know why I have to work with him, because I cannot osrt my quiries out about the rebates. He has to go to the financial department and when the financial department is contacted, they have to go to the Coastal Distributor Manager to look at my calculation, because I had to tell Guiddo exactly what was wrong. He doesn't catch it and cannot work it out. He is arrogant and thinks he is untouchable. I don't know why, because he never sort out anything. What he let you knows is incorrect and he give MCP Wholesalers the blame that they worked out the rebate for dog food purchases incorrectly, because they didn't give the one order of puppy food through to them to work out the 10%. Glenda, at MCP Wholesalers, try her best to sort out my problems, but she cannot answer all my questions and don't know everything about Royal Canin, because they only distribute the food. I send an email to MCP Wholesalers when I started to quiry our rebate. They told me that they got the amount from Royal Canin. Sharon from Royal Canin then answered me that she esculated my quiry to sales, because she cannot give me the formula to work out the rebate. I told Sharon that I didn't hear anything from Guiddo yet, that was 4 February 2026. Guiddo phoned me on Thursday, 5 February 2026, telling me that he doesn't have a laptop and that he will get it later Thursday or the Friday, but he will asks his colleague to look at the amount I received. Tuesday, 10 Feb. 2026, I mailed Guiddo that I didn't hear anything from him yet. I received an out of office telling me he is in a conference (without dates from when to when) and that I can contact him on whatsapp. What I did. He then rep**** that he remeber that I am going to zsend him my amount. The breeder must now do Royal Canin's work. I let him know that he would ask his colleague. I told him that Royal Canin paid out too little. He then sent me an email with how Royal Canin worked out our rebate. I didn't agree and send him an email back, telling him that I don't agree. After 24 hours when I didn't received any feedback on my email, I again emailed him (Wednesday, 11 Feb. 2026)- this time I didn't got an out of office. He told me that I will see that he is in a conference. I told him that I didn't receive an out of office and that this could have been sorted a week ago. He told me that he has an out of occie and that the conference isn't 2 weeks. Accusing me that I am stupid, because he tested it and he got an out of office. I told him that I didn't receive one - as I am lying. He then said that he asked finance to have a look, but they are also at the conference. :( I asked him until when is the conference and I let him know why I didn't receive an out of office, because I emailed him the day before and got then an out of office. I also asked him to put dates in his out of office, because his clients must smell until he is out of the office. He had the nerve to tell me that there is nothing wrong with his out of office and that he and finance will be back at the office next week. I asked him to give his manager's number as well as the finance department's manager's number. He then told me that the manager is also on the conference and that there is not a large amount missing. I told him that I don't want to do Royal Canin's work the whole time and that he must rather go on a client service conference. Sarcasticly he told me thank you for the feedback and that I can wait for my rebate to reflect. I told him that it is not good enough and that I and him will talk again. I went to Glenda, that tried to sort this enquiry asap. Not once did Guiddo say sorry for his remark and the way he treats clients. MCP Wholesalers wants to give me free bags of food to make up for my frustration. I don't want that, but it makes one feel better, but nothing from Royal Canin. The problem is also that you don't get to the managers of Royal Canin. I will not know if I received the right rebates earlier, except if I go and work it out. I won't trust Royal Canin anymore. Breeders please beware, because Royal Canin *****s from you. And to work with Guiddo Gray is a pain.
0 replies
14 months ago
Filthy, horrible, unsave Sunrise Lodge in Cape Town
What a filthy and unsave place!!! The owner is beyond rude - he puts the phone down in one’s ear, when you complain about this place. He did it to more than one person, because everyone that booked for the weekend was unhappy. My daughter and 4 friends booked 2 rooms in this filthy place. They came from Knysna to attend Passion 2025 in Cape Town. 2 of the friends are 21, 19 and the other 2 16, because they are in their youth group at church. Unfortunately they let the most unexperienced girl book the accommodation. They booked this place, because it was cheap and situated in Cape Town, bevause 3 of the friends are students and the other 2 still in school and they don’t have to travel far. When they got to Sunrise Lodge it was in Bellville near Sanlam Headoffice. It was situated in a bad area. They got the keys and remote from the one female that looks after the whole place. The kitchen was dirty and didn’t look like the pics on Booking.com. Everyone in the rooms of the house had to use it. The breakware was chipped, dirty, etc. The bathroom had mold and it is toxic to humans. The bedrooms also weren’t what were advertised. There was blood on a cushion pillow and urine marks on the bedding. There was open plugs and wires. The pool wasn’t clean and didn’t work, but it was advertised. Later when the girls went to the kitchen, there was an occupant that looked if he is high and it frightened them. We got a call after 23h00. It was the girls asking if they can come to sleep with us in Malmesbury, because they can’t stay there. They slept the 2 nights they have booked in Malmesbury with us. The parking was horrible, because you park behind each other and you have to get the other accupants to move their vehicle to get out. Only the lady that cleans was at the premises. We had to phone the owner and like I already mentioned, he is very rude - he threatens you and put the phone down in your ear while you are talking. I don’t understand how Booking.com can host a place like this. They must send someone out to to inspect the place. Humans can’t stay there. Please be aware.
0 replies
15 months ago
Snap’nSave useless and are only a moneymaking business
Snap’nSave is useless!!! Was good when started. Now they mean nothing, because they let you snap and think you are going to be paid. I requested a payout on 7 June 2024. Eft still shows pending. Followed it up, Zante, Nicolas and Aretha just come back with the same old story - they push my payment - and still nothing happens. Don’t download the app, because you will be wasting your time and energy. The app is also not working alot of the time. USELESS!!! I also emailed Tiffany on 12 December 2024 about another issue. She rep**** and her email says it will take 48-72 hours to reply, up to now I heard nothing. They are not existent. 😡😞
53 replies
23 months ago
Flowers.co.za Give Very Bad Service
I ordered flowers for my mom and mother-in-law for Mother's Day on 8th May 2024. It was R1 500 for the 2 orders. I paid immediately via Payfast. I reecieved the invoice, etc. They didn't deliver on Mother's Day Sunday, only until the Saturday before Mother's Day. On Saturday I received a whatsapp at 09h35 that the florist is out of stock with the flowers for my order and that they can deliver a mix bunch for the same value as what i paid. I requested a photo of the flowers that will be sent and which order is the problem. At 09h46 I received a whatsapp that they requested a photo of the flowers. I had again asekd which order is the problem. At 09h47 I received a whatsapp that it is for Ceres. At 11h45 I told them that I still wait for the photo of the flowers. At 12h13 I was told that they now can do a mix bunch for Monday with an apology chocolate or my original order for Tuesday or they can refund me. I informed them that I want the original order for Tuesday with an apology chocolate. When I asked if the Knysna order is also not going to be the flowers I ordered, I was informed that the Ceres order is on track. The Knysna order is the problem. So confused, because previously I was informed that the Ceres order is the problem. I was informed at 12h23 that they will make sure the order goes out with the chocolate. I called my mom on Tuesday at 16h16. She didn't receive any flowers or a chocolate. I called directly after my call with my mother Flowers.co.za. I talked to Vanessa and she knew about the problem with the order on Saturday. She couldn't give me an answer and I asked to speak to the manager. I was informed that the manager, Linda, left at 16h00. Vanessa had to work until 17h00. I told Vanessa no wonder it is going like it is going and that their service is bad. Vanessa told me she is going to follow up with the florist in Plett and will give my number through to Linda to phone me the next day. At 16h24 I received a message informing me that they are waiting for feedback from the florist. I didn't hear anything on Tuesday further. Wednesday I waited that Linda phone me. No call. I called Flowers.co.za at 10h06. Linda answered the call. I told her is this the service the deliver. If I knew the order was a problem on Saturday, I would follow up the order during Tuesday until it was delivered and I would phone the client first thing on Wednesday. I was very upset - I experienced such bad service in a while. I told Linda they can refund (R825) me, because it is 3 days after Mother's Day. Linda keep on saying the flowers will be delivered on Wednesday, but first she told me she is waiting for the florist. I said I don't want the flowers delivered, I want a refund. Linda asked me to send her my banking details. When I asked her how long the refund is going to take, she told me 4 to 6 weeks. I told her she is mad, because they are sitting with my money from the previous Wednesday - a whole week. She then asked me how did I pay. I informed her via Payfast. I asked her again how long the refund is going to take. She first told me that she will send my bank details to the accounts department and let me know. I said that this is not acceptable for me. She then asked with which bank I bank. I informed her with FNB. She informed me that it will be immediately, because they also bank with FNB. I forward me banking details to them at 10h22. I received a message at 10h23 that I have to forward them my bank confirmation letter. I forward the bank confirmation letter at 10h30. They confirmed that they received my bank details at 10h33. at 12h06 I received a message that the refund was done. I checked my bank account and did receive the refund, but after a lot of frustration. Please be aware of Flowers.co.za's bad service and Linda is not worth to be called a manager. They must learn at Sanlam's call center how things are done and what client service is.
0 replies
132 months ago
HS Bellville HPM Classes
The contact email address is [Email Removed] or 073 530 0622 or 021-979 3262 or email of headoffice is [Email Removed] in George.
0 replies
132 months ago
HS Bellville HPM
Stay away from Human Progress Management/ Wynand Burger/Lucinda Burger/Theresa Pieterse. You pay R4400 for your child's education, but what the salesman told you and what is delivered don't agree. You will waste your money, because if you want to complain there is no one you can turn to. Your hands are chopped off. They have our money from 15 Apr 15 and the classes should have started 18 Apr 15. Until now my son had 1 class. Theresa Pieterse has always a personal problem. She has to give the classes, but don't even has a list of the children's parents contact numbers to inform them if a class can't take place. Unorganized! Some parents come from Paarl. The salesperson left them as well, because he saw that trouble is on the way. He suggest I must get a lawyer to get our money from them. This is not the 1st complaint about them. I also phoned head office in George. The manager is not available. We just want our money back, because what we were told aren't delivered. I will tell everybody about them and how poor they are. You want the best for your children and are prepare to pay for that. But if people take my money, waste my child's time, mine and my husband's, then you get trouble
0 replies
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2 Star
3 (42.857142857142854%)
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4 (57.142857142857146%)