Poor Customer Service.

I visited an iParty store in Bloemfontein, Westdene yesterday. My limit for purchase was exceeded, I then requested to do an EFT. I was told it would be an issue as it would need to clear and made to wait for about an hour just to make a payment. Which I eventually did. I requested they order some cases for me and bill me as it was an emergency. I never got any response the whole day and had to call them today. I told them I might be going to Jhb and might maybe go to the supplier myself (which I am aware might not be an option as they are in business themselves) but I felt they were not treating the matter with the urgency it required. I was told to wait for the manager to come back from a meeting. I contacted the Langenghoven branch and requested the cases, they told me they might have some in store but I needed to drive there personally as they can’t get pictures. I told them driving there only to find they don’t have would be futile and requested to send one of them to check during lunch then. They blatantly refused and said I need to drive there.