Incompetence on a whole new level!!!

My eighty one year old mum went for her six monthly blood test in January 2023. As usual, it was covered by her medical aid. Mid 2024 she received an SMS's that an amount of R823.00 was outstanding. We contacted the medical aid and received written confirmation that payment was indeed made two weeks after the treatment date. The confirmation was then forwarded to Flowpath accounts and was told that the information is correct. PAYMENT WAS RECEIVED!!! End of 2024 my mum received SMS's from Venn's attorneys to say that she has been handed over. She is still receiving these annoying SMS's.

Fast forward to January 2025.... I went for bloods, paid cash and requested an invoice to claim back from medical aid in an effort to conserve my savings. Was supposed to receive it the next day. Nothing for two weeks. I contacted Flowpath accounts, and received an invoice with an incorrect amount. Contacted them again and visited their lab in Woodhurst for help. Was supposed to receive the amended invoice yesterday (18/02/2025). Still f*****g waiting. I am about to explode with anger!!!!

Staff are absolutely unfazed by the pain and misery one has to go through to sort out these issues. They are more interested in checking out their cell phones than assisting and resolving their f**k ups. Flowpath management, please retrain all your staff and if you cannot, dismiss them. Hire people who can perform their duties with diligence.