Zodiac Pool Products
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Thilo N
1 reviews | Active since Member
04 Apr 2025, 18:12
Disappointing quality of the Zodiac Pacer Pool Cleaner
Purchased a Zodiac Pacer pool cleaner from Builders during July 2024. The product worked really well until February 2025, when I noticed that it wasn't working effectively and seemed to be dragging and discoloring of the pool surface...after some online investigations seemed to point to the diaphragm that would require changing. Went to Builders with the product to confirm and the staff member from the pool section could not effectively diagnose whether it was that or not - so I decided to purchase the AIB long life diaphragm anyway, installed it and the Pacer started to work again but not for too long...barely a month later the dragging got worse and the damages to the pool surface was increasing. I logged a complaint with Builders and they had the people from Fluidra contact me. After a few back forth trouble shooting emails, video clips of how the Pacer was struggling to move although pulsing - I was asked to get a water test from Builders and then was immediately advised that the warranty will not be honored due to the water test results! Reading the other reviews and engagements with Fluidra around this very same issue on Hellopeter - the response seems the same, blaming the water quality impacting the foot pad. This is really disappointing as it seems like the standard response from Fluidra to not honour the warranty. If this issue is prevalent with so many customers then should Fluidra not check the quality of the product...unless the intent is increase its profits by requiring customers replace the foot pad at a cost of R661 at Builders ( half the price of the entire kit with the head unit and pipes). If a few months is the actual lifespan of the product then its not worth the money, rather look at other products that have better quality! Truly disappointed!
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Replies (53)Zodiac Pool Products's replyOfficial
07 Apr 2025, 08:29Good morning Mr. Naidoo. Thank you for your message. You have a two year manufacturing defects warranty on your product and during this period we will honor our warranty. As per the Company policy and as stated on the warranty card, there are exclusions from the warranty. "The zodiac warranty excludes: damage arising due to abnormal use, lack of care, undue exposure to the elements or chemicals or factors beyond our control". On page 12 of the User Manual the following is stated - pH is Very Important pH is a simple numerical scale which indicates the acid / alkaline balance of water. A pH value of 7.0 denotes neutrality, i.e. neither acid nor alkaline. High pH values (above 7.0) denote alkaline conditions and low pH values (below 7.0) denote acidic conditions. To extend the lifespan of your APC: 1. Ensure that your pH is between 7,0 and 7,6* at all times as recommended. pH levels higher or lower than the recommended levels are detrimental to most types of plastics and rubbers and will seriously damage your PACER™. 2. Remove your PACER™ from the pool before chemical shock treatment and only reinstall it after a minimum of four hours. 3. Follow these recommended water balance levels:* Chlorine: 1,0 – 2.0ppm pH Levels: 7,0 – 7,6 Total Alkalinity: 80 –120ppm. As per the photos and the water test result you emailed to the agent, it is a clear indication that incorrect water chemistry damaged the Pacer pool cleaner. Other than damaging your pool cleaner, incorrect water chemistry can also cause corrosion of the filtration system and cause damage to your pool. Kind regards. Sandra, Customer Care Supervisor
Best regards,
Zodiac Pool Products's reply07 Apr 2025, 08:29
Official
Good morning Mr. Naidoo. Thank you for your message. You have a two year manufacturing defects warranty on your product and during this period we will honor our warranty. As per the Company policy and as stated on the warranty card, there are exclusions from the warranty. "The zodiac warranty excludes: damage arising due to abnormal use, lack of care, undue exposure to the elements or chemicals or factors beyond our control". On page 12 of the User Manual the following is stated - pH is Very Important pH is a simple numerical scale which indicates the acid / alkaline balance of water. A pH value of 7.0 denotes neutrality, i.e. neither acid nor alkaline. High pH values (above 7.0) denote alkaline conditions and low pH values (below 7.0) denote acidic conditions. To extend the lifespan of your APC: 1. Ensure that your pH is between 7,0 and 7,6* at all times as recommended. pH levels higher or lower than the recommended levels are detrimental to most types of plastics and rubbers and will seriously damage your PACER™. 2. Remove your PACER™ from the pool before chemical shock treatment and only reinstall it after a minimum of four hours. 3. Follow these recommended water balance levels:* Chlorine: 1,0 – 2.0ppm pH Levels: 7,0 – 7,6 Total Alkalinity: 80 –120ppm. As per the photos and the water test result you emailed to the agent, it is a clear indication that incorrect water chemistry damaged the Pacer pool cleaner. Other than damaging your pool cleaner, incorrect water chemistry can also cause corrosion of the filtration system and cause damage to your pool. Kind regards. Sandra, Customer Care Supervisor
Best regards,