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Thilo N
Active since Apr 2024
4
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Reviews
4 reviews13 months ago
Disappointing quality of the Zodiac Pacer Pool Cleaner
Purchased a Zodiac Pacer pool cleaner from Builders during July 2024. The product worked really well until February 2025, when I noticed that it wasn't working effectively and seemed to be dragging and discoloring of the pool surface...after some online investigations seemed to point to the diaphragm that would require changing. Went to Builders with the product to confirm and the staff member from the pool section could not effectively diagnose whether it was that or not - so I decided to purchase the AIB long life diaphragm anyway, installed it and the Pacer started to work again but not for too long...barely a month later the dragging got worse and the damages to the pool surface was increasing. I logged a complaint with Builders and they had the people from Fluidra contact me. After a few back forth trouble shooting emails, video clips of how the Pacer was struggling to move although pulsing - I was asked to get a water test from Builders and then was immediately advised that the warranty will not be honored due to the water test results! Reading the other reviews and engagements with Fluidra around this very same issue on Hellopeter - the response seems the same, blaming the water quality impacting the foot pad. This is really disappointing as it seems like the standard response from Fluidra to not honour the warranty. If this issue is prevalent with so many customers then should Fluidra not check the quality of the product...unless the intent is increase its profits by requiring customers replace the foot pad at a cost of R661 at Builders ( half the price of the entire kit with the head unit and pipes). If a few months is the actual lifespan of the product then its not worth the money, rather look at other products that have better quality! Truly disappointed!
53 replies
19 months ago
Woodford Car Hire - King Shaka Airport
Seamless online booking process - low Credit card security deposits. Unlimited mileage and full waiver product option is a winner. Excellent service from the King Shaka airport team. Overall pleasant experience.
53 replies
25 months ago
Terrible after sales service - HP Smart Tank 581
I logged a warranty return for an HP Smart Tank printer due to broken paper feeder...all that needed to be done was the part replaced or repaired. A MR D /Takealot pick up person pitched up on a motorbike to collect the device that I had packed in its original packaging. When it arrive at the dispatch I was advised that all teh ink had spilt out and teh device cannot processed and will be returned to me. After numerous subsequent calls I was advised that the returned was approved as soon as the printer is sent back it will be processed. printer was sent back and now the entire drama has gone full circle with a new persons asking different questions about the printer yet all the history should be on the system - its now going to be a month later and I still don't have a printer or proper confirmation of the next steps! I have called numerous times and had to re-tell the same story and each time gets told that it will be escalated, the next time I call I start all over again. After being a customer for many years and I never had a warranty claim - this horrible experience is making me rethink ever purchasing from Takealot again! Please can this issue be addressed urgently.
0 replies
25 months ago
Poor customer service - online purchase
Did an online transaction - payment failed on the PayU link according to Builders website, the amount was subsequently deducted from my account. Logged a query via the escalation email including the proof of payment for them to trace the payment and confirm receipt...its now 3 business days later, after numerous calls to the help line and no one can confirm what is going on...all the call centre staff can do is escalate the query - and one would expect that if a query is escalated their should some sort of feedback...crickets! From the date that they possibly locate the payment the refund could take a further 7 business days to reflect in my account! Absolutely annoyed with the lack of urgency to resolve the matter!!
106 replies
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2 Star
1 (25%)
1 Star
2 (50%)