OZOW - ****MERS,?

I made a payment via OZOW on 32 July 2024 for over R18000 and the supplier has still not received the payment. OZOW SA was the least helpful and forwarded the issue to Flutterwave. Flutterwave sent an automated email stating that they would revert within 4 hours but did not. When I sent a second email to Flutterwave, I received an automated message stating that I should not send multiple messages as it delays the process. How does one wait almost 5 weeks for something to happen. Right now it looks like OZOW is ****ming people as they money has come off my account but the supplier has not been paid.