Active since Aug 2016
13
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13 reviews4 months ago
UNACCEPTABLE COMMUNICATION & OPERATING PRACTICES
RUDENESS, ARROGANCE AND SELF-IMPORTANCE FROM HESTER VAN DER MERWE FROM VDS WAS ONE OF THE POOREST FORMS OF CUSTOMER INTERACTION I HAVE EVER RECEIVED AND I AM NOT A YOUNG PERSON. As per the instruction on the VDS emails, I tried to track a car that I bought which was being collected from NTT Toyota in Mokopane and delivered to Hillcrest Toyota in KZN. The ETA as per an email from HESTER VD MERWE that I was copied on was Friday, 5 December 2025. On Thursday, 4 December, well after 15h00, I logged onto the VDS website and the ETA had changed from 5/12/25 to the 10/12/25. I called Hester, got her voicemail and left a message for her to call me as I was disappointed that that ETA had changed and I was not informed. As per Hester's voice message, if the caller needed help we should contact "her assistant" Noni, which I did. She politely asked me to send an email reflecting the new ETA and that she would be able to then follow it up, which I did. In the meantime, Hester returned my call and was rudely questioning why I had logged onto tracking which is specifically for OEM's and not me. How arrogant of her to assume that her technical jargon was supposed to be understood by me. I tried to ascertain why the information on the OEM 's website would be different from the information on the clients website but she continued to make me feel stupid tell me that I had no business being on a website that I should not be on. I then explained to her that even if I was on the wrong website, could she please give me an update on the ETA of the vehicle, she proceeded to tell me that she would not communicate with me as I was JUST A CLIENT and she only deals with dealerships, this is despite me being copied on 5 emails from her. When I inquired as to why she returned my call if she does not communicate with clients, she said she did not realize I was a client and rudely cut the call without any salutation. Hester said that she didn't deal with clients directly YET IN OUR CONVERSATION, she made reference to the contents of my email which shows that she knew exactly who i was; lies and filth I tell you!!! She then sent an email to the Werner from NTT Toyota coping me in, asking him to call her urgently regarding 'your client' like i was schoolgirl that needed to be reported to the school headmaster. Definitely no reference to the vehicle in question at all but she needed to speak to me REGARDING ME. The vehicle then left Gauteng and arrived in KZN, 9 hours later as expected. At no point in time was there any communication of a delay or bad weather etc. When the car was delivered to Hillcrest Toyota, the driver of the car carrier did not communicate anything about him experiencing bad weather and just dropped the vehicle off. When the sales manager inspected the vehicle, he noticed that the bonnet of the car had bad hail damage. He then communicated this to NTT Toyota. I have checked with people that did the route from Kempton Park to KZN on Friday and nobody else seemed to have experienced a hail storm. So the big questions for me are, was this car damaged whilst at the yarn in Ponona and Hester was not honest and truthful enough to communicate this? Was her dramatic display of rudeness and arrogance because she changed the new ETA to 10/12 to rectify the problem of hail damage before sending this to KZN? Irrespective, firstly, nobody should have to experience such appalling and dreadful behavior from an employee of a huge group. Secondly, I now ride around with a car that I paid good money for that looks second hand. If the delivery of this vehicle has been handled so inefficiently and unprofessionally, how do i now trust VDS to resolve this issue timeously.
0 replies
15 months ago
ROTTEN PINEAPPLES
Despite 2 or 3 previous reviews on this website, I have still not had any joy with Pineapple. I initially titled the review SNAILS PACE but I am convinced that this is an injustice to snails as they definitely move faster than Pineapple personnel. From the last review we were told that we would receive a call in 48 hours time, well we are still waiting for some action 48 DAYS after the accident. One of the issues raised was that they needed to check if this was a *****ulent claim as I may be claiming from 2 insurers. Is being proactive and checking if I am insured with 2 insurers for the same vehicle BEFORE you sign on a client rocket science????? Why must I be kept waiting without a vehicle because Pineapple's attitude is, who cares about customers, "we will make them wait at the point of an accident and only then will we dot our i's and cross our t's. My husband said that this company should switch to selling pineapples because their Best Operating Practices are not suitable for car insurance. They have conned up the phrase, "this is not how we operate" well, what a load of nonsense as it is exactly how they operate, ineffective and inefficient!!!
0 replies
15 months ago
ALL PROMISE NO ACTION !!!
I wrote a negative review about Pineapple (IWYZE) Insurers and their lack of urgency in dealing with claims. Isago did make contact on 4 January but today is the 13 January and NOTHING has been done to repair the car. It is still parked in my yard despite my initial complaint to Hello Peter on 3 January. They just don't care. Most pathetic organization I have ever dealt with.
112 replies
16 months ago
SNAIL PACE RESPONSE TIME
I had an accident on 1/12/24 and immediately logged it with this insurer. I heard nothing from them and WE had to THEM to get a response. They asked for documents to be sent t them which we duly did yet we hear nothing from them. In which age does a insurance company not consider the repercussions of their clients not have wheels to move around in and do nothing about it. I received a call from someone from IWYZE and its the first time i realized that Pineapple and IWYZE was the same company, he said he was an accessor but again, no further response!!! The personnel are obviously untrained as their unprofessional response time is worst than government departments and they have the audacity to advertise on FB, what a joke. No urgency at all. Why operate if you cannot manage an efficient business model.
56 replies
18 months ago
ITS AFRICA, TAKE A NUMBER AND WAIT
Someone reported my account as *****, Capitec WITHOUT CHECKING OR INVESTIGATING put the account on hold. I made my first trip to the bank JUST TO REGISTER the issue, no other help. Then I get received an sms and was told to communicate via WhatsApp which I did. I got told to get certified docs and affidavit which was done and I make a second trip to the bank. 45 minutes later the docs were loaded and a week later I hear NOTHING. I go to the bank today to enquire and get told that no documents were received. How unprofessional and ineffective can a financial institution be????? Some deposits into the account has been accepted, clients have sent proof of payment yet the account is on hold. Please if you run a business DONT USE CAPITEC. The service is so bad that the first case number i was given has evaporated into thin air and now I am given a second number and they don't care at all.
106 replies
18 months ago
WORSE CUSTOMER SERVICE I HAVE EXPERIENCED
I am a business owner who has a Capitec account as many of my smaller customers use Capitec so there are transaction going through this account constantly. Some individual contacted Capitec and reported my account as *****ulent and without checking or consulting with me Capitec deactivated my account. I had to then go into the bank to verify this WHICH I DID. I was then told I would be sent a sms to which I would need to communicate via WhatsApp which I did. I was told via WhatsApp that I needed to present a certified copy of my ID, and to prove why I accepted the priestly sum of R570 from a client. I don't know who the client is so I don't know how I was expected to prove why I accepted this money. I had to also do an affidavit to state why I was accepting money; seriously!!! I then went back to the bank on 4 October with all the necessary documents including my company docs to prove that I am legit BUT I have not heard back from Capitec since. I tried to go back onto WhatsApp but dearest Emelda was of no use to me at all and told me that I will be contacted by the ***** unit. I am growing old waiting and I have money that is sitting in this account that cannot be accessed and Capitec just doesn't care.
53 replies
20 months ago
OZOW - ****MERS,?
I made a payment via OZOW on 32 July 2024 for over R18000 and the supplier has still not received the payment. OZOW SA was the least helpful and forwarded the issue to Flutterwave. Flutterwave sent an automated email stating that they would revert within 4 hours but did not. When I sent a second email to Flutterwave, I received an automated message stating that I should not send multiple messages as it delays the process. How does one wait almost 5 weeks for something to happen. Right now it looks like OZOW is ****ming people as they money has come off my account but the supplier has not been paid.
0 replies
22 months ago
GREAT SALES; HOPELESS AFTER-SALES SERVICE
Worst after sales service I have ever encountered. You can buy a car for over 500k and nearly 3 months later, the car is not registered in my name neither is the initial problem solved. This is despite 3 Hello Peter ratings, they just don't care.
0 replies
22 months ago
POOR ATER SALES SERVICE
Bought a ca from them 3 months ago with a dead battery. After raising the issue with them 3 months later the matter is not resolved and the vehicle is still not registered in my name even though they charge you for it.
0 replies
22 months ago
POOR AFTER SALES SERVICE
Even after writing to Hello Peter, no action from We Buy Cars. We cannot fit in the data tracker that the insurers asked us to do so in the case of an accident there are huge ramifications yet WBC dont care. They were very quick in selling the car and the sales team were excelling but the after sales service is plain ***.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (30.76923076923077%)
1 Star
9 (69.23076923076923%)