VG
VDS Group
Unclaimed Business
VG
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About VDS Group
VDS Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked VDS Group across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
7 Dec 2025, 13:05
UNACCEPTABLE COMMUNICATION & OPERATING PRACTICES
RUDENESS, ARROGANCE AND SELF-IMPORTANCE FROM HESTER VAN DER MERWE FROM VDS WAS ONE OF THE POOREST FORMS OF CUSTOMER INTERACTION I HAVE EVER RECEIVED AND I AM NOT A YOUNG PERSON. As per the instruction on the VDS emails, I tried to track a car that I bought which was being collected from NTT Toyota in Mokopane and delivered to Hillcrest Toyota in KZN. The ETA as per an email from HESTER VD MERWE that I was copied on was Friday, 5 December 2025. On Thursday, 4 December, well after 15h00, I logged onto the VDS website and the ETA had changed from 5/12/25 to the 10/12/25. I called Hester, got her voicemail and left a message for her to call me as I was disappointed that that ETA had changed and I was not informed. As per Hester's voice message, if the caller needed help we should contact "her assistant" Noni, which I did. She politely asked me to send an email reflecting the new ETA and that she would be able to then follow it up, which I did. In the meantime, Hester returned my call and was rudely questioning why I had logged onto tracking which is specifically for OEM's and not me. How arrogant of her to assume that her technical jargon was supposed to be understood by me. I tried to ascertain why the information on the OEM 's website would be different from the information on the clients website but she continued to make me feel stupid tell me that I had no business being on a website that I should not be on. I then explained to her that even if I was on the wrong website, could she please give me an update on the ETA of the vehicle, she proceeded to tell me that she would not communicate with me as I was JUST A CLIENT and she only deals with dealerships, this is despite me being copied on 5 emails from her. When I inquired as to why she returned my call if she does not communicate with clients, she said she did not realize I was a client and rudely cut the call without any salutation. Hester said that she didn't deal with clients directly YET IN OUR CONVERSATION, she made reference to the contents of my email which shows that she knew exactly who i was; lies and filth I tell you!!! She then sent an email to the Werner from NTT Toyota coping me in, asking him to call her urgently regarding 'your client' like i was schoolgirl that needed to be reported to the school headmaster. Definitely no reference to the vehicle in question at all but she needed to speak to me REGARDING ME. The vehicle then left Gauteng and arrived in KZN, 9 hours later as expected. At no point in time was there any communication of a delay or bad weather etc. When the car was delivered to Hillcrest Toyota, the driver of the car carrier did not communicate anything about him experiencing bad weather and just dropped the vehicle off. When the sales manager inspected the vehicle, he noticed that the bonnet of the car had bad hail damage. He then communicated this to NTT Toyota. I have checked with people that did the route from Kempton Park to KZN on Friday and nobody else seemed to have experienced a hail storm. So the big questions for me are, was this car damaged whilst at the yarn in Ponona and Hester was not honest and truthful enough to communicate this? Was her dramatic display of rudeness and arrogance because she changed the new ETA to 10/12 to rectify the problem of hail damage before sending this to KZN? Irrespective, firstly, nobody should have to experience such appalling and dreadful behavior from an employee of a huge group. Secondly, I now ride around with a car that I paid good money for that looks second hand. If the delivery of this vehicle has been handled so inefficiently and unprofessionally, how do i now trust VDS to resolve this issue timeously.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Dec 2025, 13:05
UNACCEPTABLE COMMUNICATION & OPERATING PRACTICES
RUDENESS, ARROGANCE AND SELF-IMPORTANCE FROM HESTER VAN DER MERWE FROM VDS WAS ONE OF THE POOREST FORMS OF CUSTOMER INTERACTION I HAVE EVER RECEIVED AND I AM NOT A YOUNG PERSON. As per the instruction on the VDS emails, I tried to track a car that I bought which was being collected from NTT Toyota in Mokopane and delivered to Hillcrest Toyota in KZN. The ETA as per an email from HESTER VD MERWE that I was copied on was Friday, 5 December 2025. On Thursday, 4 December, well after 15h00, I logged onto the VDS website and the ETA had changed from 5/12/25 to the 10/12/25. I called Hester, got her voicemail and left a message for her to call me as I was disappointed that that ETA had changed and I was not informed. As per Hester's voice message, if the caller needed help we should contact "her assistant" Noni, which I did. She politely asked me to send an email reflecting the new ETA and that she would be able to then follow it up, which I did. In the meantime, Hester returned my call and was rudely questioning why I had logged onto tracking which is specifically for OEM's and not me. How arrogant of her to assume that her technical jargon was supposed to be understood by me. I tried to ascertain why the information on the OEM 's website would be different from the information on the clients website but she continued to make me feel stupid tell me that I had no business being on a website that I should not be on. I then explained to her that even if I was on the wrong website, could she please give me an update on the ETA of the vehicle, she proceeded to tell me that she would not communicate with me as I was JUST A CLIENT and she only deals with dealerships, this is despite me being copied on 5 emails from her. When I inquired as to why she returned my call if she does not communicate with clients, she said she did not realize I was a client and rudely cut the call without any salutation. Hester said that she didn't deal with clients directly YET IN OUR CONVERSATION, she made reference to the contents of my email which shows that she knew exactly who i was; lies and filth I tell you!!! She then sent an email to the Werner from NTT Toyota coping me in, asking him to call her urgently regarding 'your client' like i was schoolgirl that needed to be reported to the school headmaster. Definitely no reference to the vehicle in question at all but she needed to speak to me REGARDING ME. The vehicle then left Gauteng and arrived in KZN, 9 hours later as expected. At no point in time was there any communication of a delay or bad weather etc. When the car was delivered to Hillcrest Toyota, the driver of the car carrier did not communicate anything about him experiencing bad weather and just dropped the vehicle off. When the sales manager inspected the vehicle, he noticed that the bonnet of the car had bad hail damage. He then communicated this to NTT Toyota. I have checked with people that did the route from Kempton Park to KZN on Friday and nobody else seemed to have experienced a hail storm. So the big questions for me are, was this car damaged whilst at the yarn in Ponona and Hester was not honest and truthful enough to communicate this? Was her dramatic display of rudeness and arrogance because she changed the new ETA to 10/12 to rectify the problem of hail damage before sending this to KZN? Irrespective, firstly, nobody should have to experience such appalling and dreadful behavior from an employee of a huge group. Secondly, I now ride around with a car that I paid good money for that looks second hand. If the delivery of this vehicle has been handled so inefficiently and unprofessionally, how do i now trust VDS to resolve this issue timeously.
0
Replies (0)AV
Adriaan V
1 reviews | Active since Jan 2020
11 Feb 2025, 14:04
Best Vehicle Delivery Service in South-Africa
I have been using VDS Onelogix for many years now and all I can say is "wow" ! Their turn-around time is insanely quick and all their driver's are professional. Hester and team are phenomenal and their systems are very efficient. Would definitely recommend them.
Helpful (0)
|Replies (0)AV
Adriaan V
1 reviews | Active since Jan 2020
11 Feb 2025, 14:04
Best Vehicle Delivery Service in South-Africa
I have been using VDS Onelogix for many years now and all I can say is "wow" ! Their turn-around time is insanely quick and all their driver's are professional. Hester and team are phenomenal and their systems are very efficient. Would definitely recommend them.
0
Replies (0)NB
Nolusindiso B
1 reviews | Active since Jan 2020
9 Jun 2023, 11:10
RUDE ARROGANT DRIVER
Laid a complaint yesterday on one of your drivers driving vehicle JW85BPGP,he has just called me now from cell number 0766501718 and told me he has driving experience and I must just **** off. I am fearing for my life as this guy verbally attacked me
Helpful (0)
|Replies (0)NB
Nolusindiso B
1 reviews | Active since Jan 2020
9 Jun 2023, 11:10
RUDE ARROGANT DRIVER
Laid a complaint yesterday on one of your drivers driving vehicle JW85BPGP,he has just called me now from cell number 0766501718 and told me he has driving experience and I must just **** off. I am fearing for my life as this guy verbally attacked me
0
Replies (0)MG
Makhosazana G
1 reviews | Active since Jan 2020
28 Mar 2023, 15:55
Failed Car Delivery
I am so disappointed with Vehicle Delivery Service. They are not forthcoming and are not responding to my complaints about the delivery of my car. I have paid the full amount for the transportation and I will be paying the third car installation in April without a car to drive. Since it's a cross border transportation, my papers have been in order for over a month now. I don't know the status of my car, I'm left in the dark.
Helpful (0)
|Replies (0)MG
Makhosazana G
1 reviews | Active since Jan 2020
28 Mar 2023, 15:55
Failed Car Delivery
I am so disappointed with Vehicle Delivery Service. They are not forthcoming and are not responding to my complaints about the delivery of my car. I have paid the full amount for the transportation and I will be paying the third car installation in April without a car to drive. Since it's a cross border transportation, my papers have been in order for over a month now. I don't know the status of my car, I'm left in the dark.
0
Replies (0)aB
alexis B
1 reviews | Active since Jan 2020
23 Apr 2015, 12:07
accident claim
A list of documents were emailed to BMD for a claim against a knock on the back of my vehicle by one of their trucks. I was instructed to email everything and within 5 days of them receiving all documents, the repairs to my car would be seen too.<br> <br> It has now been over a year since the accident happened, and i have not had any response from numerous emails and messages left.<br> <br> I have since had my car fixed and paid out of my own pocket. I think its disgusting that they dont even both er responding to a person, when the accident was caused by one of their drivers.<br> <br> Time out of my working days were taking to get all the documents they required - police case number, minimum if 3 different quotes etc. <br> <br> And this from a reputable trucking company in SA? <br> <br> Its just disgusting what these conpanies get away with here in SA
Helpful (0)
|Replies (0)aB
alexis B
1 reviews | Active since Jan 2020
23 Apr 2015, 12:07
accident claim
A list of documents were emailed to BMD for a claim against a knock on the back of my vehicle by one of their trucks. I was instructed to email everything and within 5 days of them receiving all documents, the repairs to my car would be seen too.<br> <br> It has now been over a year since the accident happened, and i have not had any response from numerous emails and messages left.<br> <br> I have since had my car fixed and paid out of my own pocket. I think its disgusting that they dont even both er responding to a person, when the accident was caused by one of their drivers.<br> <br> Time out of my working days were taking to get all the documents they required - police case number, minimum if 3 different quotes etc. <br> <br> And this from a reputable trucking company in SA? <br> <br> Its just disgusting what these conpanies get away with here in SA
0
Replies (0)