Refund

<p>I booked a flight from OR Tambo to Bloemfontein, travel scheduled for 19 December 2016, booking reference no: TT6JJ5. I was called by the airline to say the flight has been cancelled and the alternative they had did not meet my travel arrangememnts and they promised a refund. On 17 December as I passed through their offices I went to enquire about the refund and I was told that refund takes 14 days to process but when I did not get the refund I started trying to contact the airline and no one picks the calls.  I have written emails and even written on their facebook page to enquire about the refund but todate I ahve not received any positive feedback, nor any update on my claim.</p>