NN
NOZIBELE N
Active since Oct 2013
11
Reviews
0
Industries
Reviews
11 reviews4 months ago
Outsurance is responsive, efficient and very reliable insurance
Outsurance is responsive, efficient and very reliable insurance. They cover your back in your hour of need, and make the frustration you are experiencing better. I recommend this insurance company to everyone.
53 replies
110 months ago
Refund
<p>I booked a flight from OR Tambo to Bloemfontein, travel scheduled for 19 December 2016, booking reference no: TT6JJ5. I was called by the airline to say the flight has been cancelled and the alternative they had did not meet my travel arrangememnts and they promised a refund. On 17 December as I passed through their offices I went to enquire about the refund and I was told that refund takes 14 days to process but when I did not get the refund I started trying to contact the airline and no one picks the calls. I have written emails and even written on their facebook page to enquire about the refund but todate I ahve not received any positive feedback, nor any update on my claim.</p>
0 replies
110 months ago
Money owed
<p>Made a booking via booking.com, reference no: ********** 947. I cancelled booking on 6 March 2017, was promised refund within 14 working days, after numerous correspondence with booking.com and the establishment, no positive response. 14 days expired on 30 March 2017, not even feedback as to the status of my claim. Running out of patience as I need the money urgently now.</p>
0 replies
124 months ago
Irresponsible,and bad service
Wrote email on 9 Jan requesting to reschedule my booking due to a family bereavement, todate no positive response, series of communication is as follows: 11 Jan, ref4225363132 & 1078763695; Debbie response on 20 Jan asks for booking confirmation, ref1081081888 and never comes back to me. Sibusiso responds on 26 Jan, ref4263513926 and never comes back to me again. I wrote again on 4 Feb and automatic response ref1088347911 and case ref no4280724050. Still waiting for them to confirm the new booking details after rescheduling my booking. Cape Town will be full for the weekend I have asked for and I will not take any excuses as I have been talking to them for a month now with no positive feedback. I submitted death certificate as proof for rescheduling and hotel booking confirmation as requested. this is very irresponsible of you, very disappointing.
75 replies
126 months ago
Accused of being a dishonest customer
bought top on Friday, fitted at home (my mistake, should have done in store, accept) & it's tight. Rush to exchange today & am told it's dirty, has a small mark. I convinced them I didn't wear it, they must smell the armpits as I might have bought it with marks as many clients fit clothes in store. Am told the of T&Cs at the back of the receipt. Have had account with you since 2007 & at no stage have your cashiers thoroughly checked garments for marks nor inform me of the T&Cs at the back of the receipt but only when there's a compliant? That can't be fair. Woolworths sees me as an irresponsible & dishonest client who buys items, wears and brings them back to the floor, worse when am exchanging to show that I love the item, how would I have worn something that doesn't fit? Would I drive all the way, waste petrol & time to bring something I honestly know I have worn, what kind of person am I really? Very disappointed in you. Bought a salad on Thursday, was rotten but I thought of the cost of returning R45 salad vs petrol & time spent and this is what you do to me! AM extremely DISAPPOINTED, never expect this from any store, let alone Woolworths, as if I always return garments
0 replies
129 months ago
RefPC-0ZJB-278NP7
I am still awaiting a response to the query lodge earlier, there has been no positive response from Vodacom after 2 weeks of lodging a query. I will not be able to pay for this contract for the next statement, your delay will mess up with my budget.
75 replies
129 months ago
Machine cannot address all clients querries
I want to cancel my contract, all I get from the call centre prompts is when it tells me 'your contract has expired and you are on a month to month contract'. That I know very well but I want to cancel the month to month contract. Your so called franchises, they are forever willing to dish out contracts but quick to pass the buck when you need help. Them being franchises is between Vodacom and them, as a client where I see Vodacom or MTN I see service, the details of your relationship are none of my business as a client. Please cancel my month to month contract so we kiss and say good bye, service not impressive at all. Cell number to cancel is 0795870227
75 replies
131 months ago
IN ARREARS NO MATTER HOW PROMPT I PAY
In May 2015 my account was disconnected for R22, I settled it & was told by the call centre agent that if I pay R179 every month then my account will be up to date until the next increase in April 2016. This morning I was disconnected again for R37, as explained by call centre agent, not that I understood how that came about. I insisted she sends my account as of today in writing. She sends me an email that states I must pay R225. I cannot understand how must I pay R225 arrears when my monthly subscription is R179 and she reads it on the system that I have not skipped a payment. I ask her to process a credit card payment, she is unable to do so, I go on line to make the payment myself. I end up paying R413 for my account to clear but I still don't have a TV because even the one who I phone for connection still could not get me a signal. I spent more that an hour on the phone, that is an extra cost calling from a cell phone. No one tries to call me back even when I indicate am calling from a cell phone & have been holding on forever. It is 30 minutes since I paid now, reached out for help but I still cannot access the service. the message still says account in arrears. Very angry
75 replies
132 months ago
Great customer care
Booked and picked up a car at OR Tambo airport. Forgot my iPad and reading book in the trolley where the car I rented was parked. Before I could even notice that I forgot my iPad, I received a call from a guy in Europcar who informed me that I left my items in the trolley. I have never been this impressed by caring for clients, I will never forget. Much as I did not ask who found it exactly but I will forever be greatful and definitely need to know his name. Please give me the name of the person soi can thank him as well. My sense is also that it is the company that has installed such values to their employees. Thank you ever so much! Car picked on 11 June 2015 just before 20h00, and fetched my items the following day. My thanks also goes to the guy at lost and found property, great attitude indeed.
76 replies
135 months ago
Consumer protection right violation
I phoned Rudolph to report petrol attendance arrogance as he wanted to take my bank card out of my sight. I am disappointed to learn that Rudolph is encouraging this, he does not see anything wrong. I just extracted the ff warning for consumers for his attention. 'Card skimming' is the illegal copying of information from the magnetic strip of a credit or ATM card. It is a more direct version of a phishing scam. The scammers try to steal your details so they can access your accounts. Once scammers have skimmed your card, they can create a fake or 'cloned' card with your details on it. The scammer is then able to run up charges on your account. Warning signs: A shop assistant takes your card out of your sight in order to process your transaction. Ask yourself if you trust the person or trader who you are handing your card over to. If a shop assistant looks like they are going to take your card out of your sight, ask if it is really necessary. In conclusion, Rudolph I don't trust anyone with my card, yourself included
77 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (72.72727272727273%)
1 Star
1 (9.090909090909092%)