WORST Customer Experience ever !!

If I could have given 0 stars, I would have.

Flight booked to Kimberley on 21 Dec at 13:50 to get urgently to my mom in hospital. Arrived at 12:05 to be told at checkin counter that flight was cancelled ... no explanation given. Hung around till 13:45 with zero feedback, staff running around like headless chickens, no updates and no explanation.

Saw there was only one flight left to Kimberley at 16:20 on Airlink. Managed to book a seat at cost of R 3,650.

10 minutes after original departure time received whatsapp that they decided to combine two flights into one leaving at 17:00. As I was already booked and checked in on alternative flight, I could not change back.

Send request to Cemair to not refund but pay the different between their ticket R1,050. Cemair flatly refuses, communication from them is non existent, you get ignored per email, are not provided with alternative contact details.

During the delay, there were at least 6 other passengers who complained that it was not the first time they had been in a position where flights were cancelled without prior communication.

I will NEVER again fly with Cemair .... abolsutely the worst and most shocking customer experience ever. It would have been quicker, more cost effective and less stress to have driven to Kimberley.