PR
Pierre R
Active since Dec 2020
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
WORST Customer Experience ever !!
If I could have given 0 stars, I would have. Flight booked to Kimberley on 21 Dec at 13:50 to get urgently to my mom in hospital. Arrived at 12:05 to be told at checkin counter that flight was cancelled ... no explanation given. Hung around till 13:45 with zero feedback, staff running around like headless chickens, no updates and no explanation. Saw there was only one flight left to Kimberley at 16:20 on Airlink. Managed to book a seat at cost of R 3,650. 10 minutes after original departure time received whatsapp that they decided to combine two flights into one leaving at 17:00. As I was already booked and checked in on alternative flight, I could not change back. Send request to Cemair to not refund but pay the different between their ticket R1,050. Cemair flatly refuses, communication from them is non existent, you get ignored per email, are not provided with alternative contact details. During the delay, there were at least 6 other passengers who complained that it was not the first time they had been in a position where flights were cancelled without prior communication. I will NEVER again fly with Cemair .... abolsutely the worst and most shocking customer experience ever. It would have been quicker, more cost effective and less stress to have driven to Kimberley.
0 replies
28 months ago
Worst Experience !
WORST possible service EVER !!! Wish I had option to select ZERO stars. My package should have been picked up on 11 December. Courier arrives without prior communication / arrangement (as indicated in emails). Received SMS in the morning that package will be picked up on 13, 14, 18, 19 December ... still waiting for the pickup. In the mean time I have to cancel appointments and meetings to be at home ... for nothing !!! Escalation via WhatsApp and emails ignored. Call Centre agents promise escalations and feedback ... still waiting. Cannot understand why International companies utilises this company ??
0 replies
29 months ago
Excellent service, k...
Excellent service, knowledgable agents, helpful, friendly, patient
72 replies
62 months ago
Fantastic Service !
Special thanks to Natasha and her team for a seamless and effective move of our parents move from Petrusburg to Kimberley. The service from quotation to move was fantastic. All the staff was patient, courteous and extremely helpful. I will recommend Biddulphs to anyone. Thank you !
56 replies
65 months ago
WORST service ever !!
The ABSOLUTE WORST service ever received. Taking more than 2 weeks to resolve a simple billing issue !!! And the "super fast" Whatsapp channel is absolutely useless ... as you get disconnected from an agent and then have to reconnect and repeat everything again to new agent. Also do not trust when it is mentioned that someone will call you back .... NEVER happens.
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)