Fly CemAir
Claimed Business
|1.6|16 Reviews (last 12 months)|This business does not respond to reviews
Fly CemAir
Claimed Business
|1.6
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Fly CemAir receives sharply divided feedback. A recurring theme among detractors centres on cancelled or delayed flights with little to no advance communication, slow refund processing, and difficulty reaching customer care across multiple channels. Concerns about aircraft condition and rigid boarding policies also surface. Conversely, customers consistently praise the airline's pet-friendly approach, including the rescue dog initiative, and highlight standout staff members who provide warm, attentive assistance, particularly for travellers with pets or accessibility needs.
Performance(last 12 months):
Trustindex Rating
2.4NPS Score
-38Unlikely
TrustIndex
2.4
NPS Score
-38
Recommended: Unlikely
Review Distribution
1.6|16 Reviews
Sep '25 - Aug '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
NGWEKAZI M
1 reviews | Active since May 2026
27 May 2026, 10:50
Refund Cemair after they cancelled my flights
I booked return flights with Cemair from EL to JHB and JHB back to EL. It was such a horrible experience, they sent a cancellation email for flight from JHB to EL only few days before the flight. When I tried to check in online for my EL-JHB flight only to find out that it was also cancelled. No email, no communication. Mind you I was graduating in JHB. There were no flight from East London. Taking a flight from PE was going to cost me an additional R6k. I had to take a flight to Durban and then another one from Durban to JHB and the cost to that was R4k that I did not budget for. I had to book another return with a different airline that costed me R2k. So in addition I had to pay R6k for return flights because they cancelled last minute. I almost missed one of my biggest achievements because of this airline. Now getting my refund is also a struggle. Still no response after I have sent my details to them. It’s over 21days now without my refund. This is just tiring and frustrating. I am never booking with this airline again.
Helpful (0)
|Replies (0)NM
NGWEKAZI M
1 reviews | Active since May 2026
27 May 2026, 10:50
Refund Cemair after they cancelled my flights
I booked return flights with Cemair from EL to JHB and JHB back to EL. It was such a horrible experience, they sent a cancellation email for flight from JHB to EL only few days before the flight. When I tried to check in online for my EL-JHB flight only to find out that it was also cancelled. No email, no communication. Mind you I was graduating in JHB. There were no flight from East London. Taking a flight from PE was going to cost me an additional R6k. I had to take a flight to Durban and then another one from Durban to JHB and the cost to that was R4k that I did not budget for. I had to book another return with a different airline that costed me R2k. So in addition I had to pay R6k for return flights because they cancelled last minute. I almost missed one of my biggest achievements because of this airline. Now getting my refund is also a struggle. Still no response after I have sent my details to them. It’s over 21days now without my refund. This is just tiring and frustrating. I am never booking with this airline again.
0
Replies (0)MM
Mpho M
1 reviews | Active since Apr 2026
15 Apr 2026, 15:13
Inconvenient CemAir!!!
Booked flights just over a week ago to attend an event on the weekend of 24 April in another country and today I get an email telling me that the flight has been cancelled and not given any other option. Refund takes between 7 and 21 days. How inconvenient is that!!!
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Apr 2026
15 Apr 2026, 15:13
Inconvenient CemAir!!!
Booked flights just over a week ago to attend an event on the weekend of 24 April in another country and today I get an email telling me that the flight has been cancelled and not given any other option. Refund takes between 7 and 21 days. How inconvenient is that!!!
0
Replies (0)FJ
kJ
karen J
1 reviews | Active since May 2013
17 Feb 2026, 05:30
SHOUT OUT TO CEMAIR
We would just like to give CemAir a shout out to say thank you for all you do to fly rescue dogs from one destination to another to their forever homes at no cost to the rescue organisation or adopting family. We have made use of this initiative on numerous occasions and our dogs have always arrived safely. This is a wonderful initiative- THANK YOU.
Helpful (0)
|Replies (0)kJ
karen J
1 reviews | Active since May 2013
17 Feb 2026, 05:30
SHOUT OUT TO CEMAIR
We would just like to give CemAir a shout out to say thank you for all you do to fly rescue dogs from one destination to another to their forever homes at no cost to the rescue organisation or adopting family. We have made use of this initiative on numerous occasions and our dogs have always arrived safely. This is a wonderful initiative- THANK YOU.
0
Replies (0)PR
Pierre R
1 reviews | Active since Dec 2020
2 Feb 2026, 08:14
WORST Customer Experience ever !!
If I could have given 0 stars, I would have. Flight booked to Kimberley on 21 Dec at 13:50 to get urgently to my mom in hospital. Arrived at 12:05 to be told at checkin counter that flight was cancelled ... no explanation given. Hung around till 13:45 with zero feedback, staff running around like headless chickens, no updates and no explanation. Saw there was only one flight left to Kimberley at 16:20 on Airlink. Managed to book a seat at cost of R 3,650. 10 minutes after original departure time received whatsapp that they decided to combine two flights into one leaving at 17:00. As I was already booked and checked in on alternative flight, I could not change back. Send request to Cemair to not refund but pay the different between their ticket R1,050. Cemair flatly refuses, communication from them is non existent, you get ignored per email, are not provided with alternative contact details. During the delay, there were at least 6 other passengers who complained that it was not the first time they had been in a position where flights were cancelled without prior communication. I will NEVER again fly with Cemair .... abolsutely the worst and most shocking customer experience ever. It would have been quicker, more cost effective and less stress to have driven to Kimberley.
Helpful (0)
|Replies (0)PR
Pierre R
1 reviews | Active since Dec 2020
2 Feb 2026, 08:14
WORST Customer Experience ever !!
If I could have given 0 stars, I would have. Flight booked to Kimberley on 21 Dec at 13:50 to get urgently to my mom in hospital. Arrived at 12:05 to be told at checkin counter that flight was cancelled ... no explanation given. Hung around till 13:45 with zero feedback, staff running around like headless chickens, no updates and no explanation. Saw there was only one flight left to Kimberley at 16:20 on Airlink. Managed to book a seat at cost of R 3,650. 10 minutes after original departure time received whatsapp that they decided to combine two flights into one leaving at 17:00. As I was already booked and checked in on alternative flight, I could not change back. Send request to Cemair to not refund but pay the different between their ticket R1,050. Cemair flatly refuses, communication from them is non existent, you get ignored per email, are not provided with alternative contact details. During the delay, there were at least 6 other passengers who complained that it was not the first time they had been in a position where flights were cancelled without prior communication. I will NEVER again fly with Cemair .... abolsutely the worst and most shocking customer experience ever. It would have been quicker, more cost effective and less stress to have driven to Kimberley.
0
Replies (0)`M
`Nonceba Mbuqe
1 reviews | Active since Nov 2012
30 Jan 2026, 08:04
Helpless paid customer
Am currently stranded at OR Tambo International. Cemair online booking system apparently has a issue, my confirmed booking cant be found yet the payment has gone through, booked flight gone no manager available could help meanwhile my child is on danger
Helpful (0)
|Replies (0)`M
`Nonceba Mbuqe
1 reviews | Active since Nov 2012
30 Jan 2026, 08:04
Helpless paid customer
Am currently stranded at OR Tambo International. Cemair online booking system apparently has a issue, my confirmed booking cant be found yet the payment has gone through, booked flight gone no manager available could help meanwhile my child is on danger
0
Replies (0)BS
B S
1 reviews | Active since Mar 2025
16 Jan 2026, 13:39
Pet Travel
I flew from OR Tambo to Cpt International with two dogs and had the most helpful, friendly and enthusiastic assistance at check-in, namely a gentleman called Presley and his colleague Joy. They took all the stress away from the boarding experience and ensured I had help all the way to Cpt which I was eternally grateful for. They walked me all the way to boarding, ensured I was seated on the bus comfortably with my dogs before everyone got on. The air hostess was also extremely helpful and kind throughout the journey. I was not so fortunate on the trip back from Cpt to Jhb, having little to no assistance and generally a horrible experience with disinterested staff that left me to fend for myself with two dog carriers. Having said that, the positive work from the two aforementioned staff at OR Int needs all the applause and genuine gratitude, as they went above and beyond in silly season where everyone was tired, but they did their job with empathy that I will never forget. Thank you!
Helpful (0)
|Replies (0)BS
B S
1 reviews | Active since Mar 2025
16 Jan 2026, 13:39
Pet Travel
I flew from OR Tambo to Cpt International with two dogs and had the most helpful, friendly and enthusiastic assistance at check-in, namely a gentleman called Presley and his colleague Joy. They took all the stress away from the boarding experience and ensured I had help all the way to Cpt which I was eternally grateful for. They walked me all the way to boarding, ensured I was seated on the bus comfortably with my dogs before everyone got on. The air hostess was also extremely helpful and kind throughout the journey. I was not so fortunate on the trip back from Cpt to Jhb, having little to no assistance and generally a horrible experience with disinterested staff that left me to fend for myself with two dog carriers. Having said that, the positive work from the two aforementioned staff at OR Int needs all the applause and genuine gratitude, as they went above and beyond in silly season where everyone was tired, but they did their job with empathy that I will never forget. Thank you!
0
Replies (0)AC
Anita C
1 reviews | Active since Jun 2025
26 Nov 2025, 15:18
Delays upon delays
Flight 570611 from Margate to ORThambo that should have arived at 13:15 gets delayed for 2hours, then another 45min, plus another 30min and is now gerring ready to board. This is unacceptable. I hope this is not the regular way in which this airline works.
Helpful (0)
|Replies (0)AC
Anita C
1 reviews | Active since Jun 2025
26 Nov 2025, 15:18
Delays upon delays
Flight 570611 from Margate to ORThambo that should have arived at 13:15 gets delayed for 2hours, then another 45min, plus another 30min and is now gerring ready to board. This is unacceptable. I hope this is not the regular way in which this airline works.
0
Replies (0)