KJ
karen J
Active since May 2013
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
SHOUT OUT TO CEMAIR
We would just like to give CemAir a shout out to say thank you for all you do to fly rescue dogs from one destination to another to their forever homes at no cost to the rescue organisation or adopting family. We have made use of this initiative on numerous occasions and our dogs have always arrived safely. This is a wonderful initiative- THANK YOU.
0 replies
2 months ago
SHOCKING AND PATHETIC HEALTHCARE
Attn: Mr Kevin Aron Principal Officer/ Mr A Labuschagne Chairperson Good Day Mr Kevin Aron and Mr A Labuschagne Trust you are well. I am taking the time to write to you although I highly doubt this email will ever reach you. Over the last couple weeks I have encountered absolute sheer frustration dealing with Medshield. Some of your employee seriously need some jacking up on the manner that they deal with clients. I am not going to mince my words or the way I feel, however other level of service has been beyond pathetic, causing one’s blood to boil because you get so frustrated only to be told by the people you speak to that they so sorry, which honestly infuriates me even more as it doesn’t change or solve the issue. Eventually in desperation you resort to social media and it’s laughable as Medshield quickly remove the comments we leave on the page. What do you honestly have to hide? Then when you phone to ask to speak to a supervisor, some of your employees absolutely refuse to follow the request made. One agent even put the phone down on me. Listening skills are incredibly poor. So by the time you eventually get to speak to a team leader, you are so angry. There is just no way to resolve an issue quickly, efficiently and in a friendly manner without your client experiencing emotional frustrating and trauma. My story….. Just after Christmas I slipped whilst asking down a bank and fractured my lateral malleolus. Fortunately due to the fracture aligning, my orthopaedic surgeon recommended a backslab. He further advised the backslab been changed in about a weeks time once swelling had reduced. Firstly, a large portion our trauma bill wasn’t covered 😡 I would like to understand why this wasn’t covered? Secondly, not having experienced any previous fractures to know the requirements of medical aid, a week later my doctor wanted to change my back slab to a fibrecast. To save costs, he did this in his rooms. I purchased the supplies from my workplace (Entabeni Hospital) and the pharmacy tried to put this through medical aid which was declined. The pharmacist advised our funds were depleted. I did find the strange as we hadn’t use our medical aid extensively. I later found out, it was because I needed to get authorization. Two weeks later, my cast needed changing again, this time I phoned MS and asked what was needed. The agent advised that what was needed- (motivational letter). This was sent to medical aid, a long with a script and proof of payment. Query no 210126QBNW73. This was sent off on 21/1/26. I am still awaiting “authorisation” and have not heard any feedback despite numerous calls to the call centre and speaking to a team leader Mitiri (maybe spelt incorrectly). Absolutely no resolution. Can you imagine if I didn’t pay, I would still be waiting. No one seems to give a damn!!! At 6 weeks after m injury, the cast came off. As my ankle was unstable, my specialist wanted me to where a moon boot. I contacted the call centre to find out how to go about this- advised to get motivational letter and quotation. This was done and sent off. Despite trying to get the moon boot before the weekend, all failed. Monday, I created drama! Once again, I shouldn’t have to wait days for a reply. We eventually towards late afternoon received an email saying MS approved the moonboot. The moon boot was fitted on 9/2/26. This has provided me much comfort and stability. Today (16/2/26), I received an email saying that MS was only paying R500 plus and they were declining paying for the moonboot. What the hell 🤬😡 It this how you play games with clients. So now tell me, am I not justified to be upset, when you take my money every month and provide government service! Now you will read this and most likely press the delete button, but just that you know how ****ed off I am, this will be sent to Hello Peter as well. I will also be putting this onto social media (my profile) and tagging you in. Let’s see what happens.
318 replies
45 months ago
MEDAHIELD INCONSIST WITH LIES
Once again, Medshield has succeeded in not failing to annoy me and let me down. Week my doctors secretary sent through all required documentation that YOU requested for for your medical advisor. Day 1 excuse:- it takes 8 hrs for an answer Day 2 excuse:- we have technical issues Day 3 excuse:- we are back logged - we will advise two days prior to surgery! No No - it doesn’t work like that! Advised it would be marked URGENT Day 4 excuse:- we have technical issues Day 5 excuse:- Not received by MEDICAL ADVISOR! So how many lies have been told here by your Medshield team. I truly cannot deal with deceit and lies! I will be giving notice at the end of the year! You are a great disappointment! I actually don’t know how to try and be polite as I am truly very angry right now. I can be contacted on 0624368810.
134 replies
49 months ago
POIR SERVICE RENDERED
Over these last couple weeks trying to get bills paid has been a absolutely nightmare. Despite numerous phone calls to Lancet and my medical aid who is equally to blame, my situation is only half way addressed. It’s all about using invalid tariff codes , so medical aid kept declining the claims. My last communication with Lancet Lab was to get medical aid to send a written letter stating the codes and the changes would be done. Medical aid has outlaid this very nicely. This was forwarded to Lancet last week. They have replied stating that they now want the PRE order form amor a letter from my gp, prior to changing codes. This is absolute hogwash. I owe them monies as my medical aid funds was depleted last year. I refuse to pay this until this has been sorted. Everytime you speak to the consultants, it’s a different story. I am the client and I shouldn’t be having to do either medical aid or Lancets jobs. I am totally fed up and had enough of bull! Sadly the hospital staff are brilliant and very polite, but their accounts and call centre are pathetic! We will never use your lab again!
74 replies
49 months ago
POOR SERVICE AND LIARS
After many emails and phones calls to Medshield regarding COVID test claims, I am no better off. Medshield are saying ICD codes are invalid, yet after speaking to consultant who referred my query to Yolandi at Randburg base, my call was not returned as promised by 11am on Wednesday. On Wednesday, I spoke to consultants who refused to put me through to a senior person because they wanted to ask me a million dream questions which had nothing to do wi th my query. At this point, you become so frustrated and rude just to try resolve your queries so your bills get paid. Eventually, I spoke to Nkosi on Wednesday afternoon, who promised to contact me on Thursday. As I was going back to work, I asked if he could get hold of me during the times given to hom, or to please email me....well what did I expect! No phone calls or email! No you wonder why clients become rude and frustrated and then you feel obligated to put the phone down because you won’t take the abuse. Not only do you constantly lie to your clients, but you are ever changing with your stories on paying for accounts. Today, I will be contact LIFE HEALTHCARE head office to advise them of the difficulties I have encountered and I will also putting this on “Hello Peter”. I am also going one step further to contaçt the aumbutsman (sp) as I have no idea how to resolve my issues with you as my medical aid. People must know the service you provide which sadly is both pathetic and dishonest. Lancet Lab don’t even know how to address your issue because you can’t speak to each other and here the story changes too. When Lancet hands me over for non payment, I will address this with my attorney. Just now you will say the account is stale and refuse to pay, but it will be your doing. One cannot even get through to complain to your CEO. Please don’t reply to this post, because I will be very rude. I am done!
222 replies
84 months ago
SCAMMERS - AMALGAMATEDE BUSINESS DIRECTORY (PTY) LTD
This company has harassed my husbands business for the passed 2-3 years for a service we have never requested for. They have taken all our info off Facebook. They so called adverti*****t that they should be is of the standard of a toddler and would never have been approved had we requested their services. We do our own advertising. They have threatened us to blacklist our company and furthermore send they sheriff to collect items to sell to make up monies “owed. They say they have a voice recording of the conversation, but when we requested this, it has never been sent to us. There is never a contact name of the person wrong the email and secondly the contact number just rings and rings. These people are scammers and frauders. Please be very careful.
0 replies
84 months ago
SCAMMERS - AMALGAMATEDE BUSINESS DIRECTORY
This company keep harnessing my husbands business to pay monies for services we have never requested. They have taken information from our Facebook page and quiet frankly what they have put together, my dogs could do better. They keep harassing us for payment. We are not paying for something we have never asked for. They told us they have a voice recording. We have requested for this, but to date never received it. So they people are scammers and frauders....be ware!!! To top it off they have registered our company on the credit burea for none payment.
0 replies
91 months ago
Outstanding service
Thank you Tumelo for outstanding service, patience and compassion. Keep up the good work ?
105 replies
91 months ago
Excellent Service
My boy, Aldo became very ill with high temperatures, fatigue, pain, stopped eating and generally unwell. After a week at vets, tests, drips and been hospitalized, he was diagnosed with a bacterial infection. Aldo wasn’t responding to any treatment. To cut a long story short.... he was referred to a specialist and after more tests final narrowed it down to possible mengingitis. Oneplan have an app which I use regularly to source info regarding my policy. I was extremely annoyed when I was told that the illness cover didn’t cover diagnostic testing, yet reading my contacts and Oneplan website, this wasn’t indicated anywhere. I was actually told to read my contract. I was truly annoyed that I was happy to give notice and find another pet insurance. A huge shout to Tumelo Madi who has gone the extra mile with my walk with Aldo. She helped me through my first claim which Oneplan covered. After two further hospitalizations which is still being finalized, Tumelo Madi has been a guardian angel. Tumelo was very efficient, helpful and sympathetic and I think some of her colleagues could learn a lot from her. Tumelo keep up the good work. I honestly hope Oneplan appreciate your efforts and the extra mile you ho to assist your clients. You are an gem! Thank you ? Regards Aldo and parents
210 replies
96 months ago
Pathetic service and breech of service deliverance
After been with a Telkom line from November - to date (May) with are expected to pay your *****s for a service we have never received. Your service is pathetic and problem solving is beyond your imagination. All you are programmed to say is.... let’s die a complaint and get a reference number. This is now beyond a ****** joke! Perhaps I should blacklist you for non deliverance because I refuse to pay for a service I haven’t received. After numerous phone calls you have done a small credit of an amount totaling R50 and you idiots had the cheek to charge me a connection fees. I think its time to see a lawyer. *****s I am totally fed up now. There is no one that can sort this out and it’s is creating a very bad name for me. I have an issue with that! Now ****** wake up!
53 replies
Review Distribution
5 Star
2 (20%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)