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Active since Mar 2025
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3 reviews3 months ago
Pet Travel
I flew from OR Tambo to Cpt International with two dogs and had the most helpful, friendly and enthusiastic assistance at check-in, namely a gentleman called Presley and his colleague Joy. They took all the stress away from the boarding experience and ensured I had help all the way to Cpt which I was eternally grateful for. They walked me all the way to boarding, ensured I was seated on the bus comfortably with my dogs before everyone got on. The air hostess was also extremely helpful and kind throughout the journey. I was not so fortunate on the trip back from Cpt to Jhb, having little to no assistance and generally a horrible experience with disinterested staff that left me to fend for myself with two dog carriers. Having said that, the positive work from the two aforementioned staff at OR Int needs all the applause and genuine gratitude, as they went above and beyond in silly season where everyone was tired, but they did their job with empathy that I will never forget. Thank you!
0 replies
8 months ago
I experienced a smoo...
I experienced a smooth sign up process with the help of Zelia Martin who walked me through all the insurance options and all my personal requirements to suit my lifestyle.
1 reply
9 months ago
Ongoing Quality & Service Issues. No Follow Through from Furniturespot
I placed an order during the Black Friday 2024 sale and received it in December. One item had to be returned due to space constraints, and I had to follow up multiple times to receive my refund. More concerning is the second item — paint began chipping less than two months in. I reported this with detailed images on 29 January 2025 to the agent handling my return. I received no response. I followed up on 6 March and again on 26 April. On 29 April, Shaydon H responded saying an inspection team would be scheduled. After hearing nothing, I followed up on 14 May, and on 15 May, Jaran M promised to remind the inspection team. As of 29 July, no one has contacted me. No inspection has taken place. There’s been no resolution. This experience has been frustrating and disappointing. I expected better from a company positioning itself as a trusted furniture retailer. I hope Furniturespot sees this and takes accountability, not just for my case, but the growing number of unresolved issues others seem to be facing too.
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)