Disgusting service after 30 years with you

I have a bond with FNB, I had a Overdraft, a credit card everything basically was moved from my previous bank and been with FNB for 30 years. I had spoken to the client services in Bond department that I am unemployed and am waiting for UIF. Not a single person told me about loss of income on my bond account. Why was this not included. the overdraft was paid off long ago but still shows I am owing you at the credit bureau, fix your records. My credit card and bond are not on the loss of income insurance why???? You handed me over to the Daly attorneys they handed me back to FNB saying no one told them I was unemployed and getting UIF and payments are being made accordingly since UIF has been approved.