F(
FNB (First National Bank) Namibia
Unclaimed Business
F(
FNB (First National Bank) Namibia
Unclaimed Business
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Recommended: Unlikely
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Reshma S
1 reviews | Active since Jan 2020
26 Aug 2024, 11:47
Disgusting service after 30 years with you
I have a bond with FNB, I had a Overdraft, a credit card everything basically was moved from my previous bank and been with FNB for 30 years. I had spoken to the client services in Bond department that I am unemployed and am waiting for UIF. Not a single person told me about loss of income on my bond account. Why was this not included. the overdraft was paid off long ago but still shows I am owing you at the credit bureau, fix your records. My credit card and bond are not on the loss of income insurance why???? You handed me over to the Daly attorneys they handed me back to FNB saying no one told them I was unemployed and getting UIF and payments are being made accordingly since UIF has been approved.
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Reshma S
1 reviews | Active since Jan 2020
26 Aug 2024, 11:47
Disgusting service after 30 years with you
I have a bond with FNB, I had a Overdraft, a credit card everything basically was moved from my previous bank and been with FNB for 30 years. I had spoken to the client services in Bond department that I am unemployed and am waiting for UIF. Not a single person told me about loss of income on my bond account. Why was this not included. the overdraft was paid off long ago but still shows I am owing you at the credit bureau, fix your records. My credit card and bond are not on the loss of income insurance why???? You handed me over to the Daly attorneys they handed me back to FNB saying no one told them I was unemployed and getting UIF and payments are being made accordingly since UIF has been approved.
0
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Dee M
1 reviews | Active since Jan 2020
15 Aug 2022, 14:13
Correct account number but incorrect SWIFT CODE
Money has been wired from USA to an account in Namibia but the swift code used is a South African .We have been corresponding with Namibia o avail. Can someone kindly us on how we can resolve and receive the funds
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Dee M
1 reviews | Active since Jan 2020
15 Aug 2022, 14:13
Correct account number but incorrect SWIFT CODE
Money has been wired from USA to an account in Namibia but the swift code used is a South African .We have been corresponding with Namibia o avail. Can someone kindly us on how we can resolve and receive the funds
0
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Baggy S
1 reviews | Active since Jan 2020
13 Oct 2020, 09:53
Deposit reversal
I deposited 2500 dollars through an ATM to 62268614453 it has been a month now I called the branch for I want my deposit reversed from that scammer,s account ..these people do not even pick up our calls !!!they keep telling u visit the beach get a police declaration And when You do so,they go mute
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Baggy S
1 reviews | Active since Jan 2020
13 Oct 2020, 09:53
Deposit reversal
I deposited 2500 dollars through an ATM to 62268614453 it has been a month now I called the branch for I want my deposit reversed from that scammer,s account ..these people do not even pick up our calls !!!they keep telling u visit the beach get a police declaration And when You do so,they go mute
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Marius D
1 reviews | Active since Jan 2020
23 Apr 2020, 23:01
"FNB how can we help you"
----- Forwarded Message ----- From: Marius Dessels <mariusdessels@yahoo.com> To: LMeissenheimer@fnbnamibia.com.na <lmeissenheimer@fnbnamibia.com.na> Cc: Jose Medeiros, Carlos Manuel <cjosemedeiros@fnbnamibia.com.na>; Smit, Renaldo <smitr@fnbnamibia.com.na>; Louw, Nicola <nicola.louw@fnbnamibia.com.na>; hprinsloo@fnbnamibia.com.na <hprinsloo@fnbnamibia.com.na>; Binoh-Dieter Enssle <benssle@fnbnamibia.com.na>; rittmanna@fnbnamibia.com.na <rittmanna@fnbnamibia.com.na>; paniciamajiedt@fnbnamibia.com.na <paniciamajiedt@fnbnamibia.com.na> Sent: Wednesday, April 1, 2020, 01:28:44 PM GMT+2 Subject: Re: Marius Dessels Renovation & Construction Covid-19 Good Day Please advise if we have any credit insurance on our bond as we were requested by the bank to take out policies with momentum through the bank via Hennie Prinsloo. 211325998 MR M DESSELS MYRIAD NAMIBIA Also check with your homel loans dep if they can find something on file Regards Marius Dessels On Tuesday, March 31, 2020, 10:10:11 AM GMT+2, Marius Dessels <mariusdessels@yahoo.com> wrote: Good Day Marius Dessels Renovation & Construction Cc a small renovation & construction company will be severally effected by the regional lock down as our business can not operate from home , no work no pay. We wish to inform FNB Namibia that we are currently awaiting a 30K progress payment from Eucalyptus BC , in to our account 62258421016 , we plan to use the funds to continue to pay our staff half of their weekly wages until we run out of funds.We hope the 30 k reaches our account before our monthly debit orders go off, once we receive the funds we will be moving the money to do so. Please be advised that our account will be overdrawn, as with my personal account 62246322995. Please advise how my personal bond 3000003331371 will be effected. At this point we can not advise by when we will rectify our accounts, however once we have a clear indication when we can commence work and when we can complete our current project we will revert. Please advise what FNB Namibia has in place to assist SME's during this Covid-19 crisis. Regards Marius Dessels Renovation & Construction 081 145 7007 Show less
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Marius D
1 reviews | Active since Jan 2020
23 Apr 2020, 23:01
"FNB how can we help you"
----- Forwarded Message ----- From: Marius Dessels <mariusdessels@yahoo.com> To: LMeissenheimer@fnbnamibia.com.na <lmeissenheimer@fnbnamibia.com.na> Cc: Jose Medeiros, Carlos Manuel <cjosemedeiros@fnbnamibia.com.na>; Smit, Renaldo <smitr@fnbnamibia.com.na>; Louw, Nicola <nicola.louw@fnbnamibia.com.na>; hprinsloo@fnbnamibia.com.na <hprinsloo@fnbnamibia.com.na>; Binoh-Dieter Enssle <benssle@fnbnamibia.com.na>; rittmanna@fnbnamibia.com.na <rittmanna@fnbnamibia.com.na>; paniciamajiedt@fnbnamibia.com.na <paniciamajiedt@fnbnamibia.com.na> Sent: Wednesday, April 1, 2020, 01:28:44 PM GMT+2 Subject: Re: Marius Dessels Renovation & Construction Covid-19 Good Day Please advise if we have any credit insurance on our bond as we were requested by the bank to take out policies with momentum through the bank via Hennie Prinsloo. 211325998 MR M DESSELS MYRIAD NAMIBIA Also check with your homel loans dep if they can find something on file Regards Marius Dessels On Tuesday, March 31, 2020, 10:10:11 AM GMT+2, Marius Dessels <mariusdessels@yahoo.com> wrote: Good Day Marius Dessels Renovation & Construction Cc a small renovation & construction company will be severally effected by the regional lock down as our business can not operate from home , no work no pay. We wish to inform FNB Namibia that we are currently awaiting a 30K progress payment from Eucalyptus BC , in to our account 62258421016 , we plan to use the funds to continue to pay our staff half of their weekly wages until we run out of funds.We hope the 30 k reaches our account before our monthly debit orders go off, once we receive the funds we will be moving the money to do so. Please be advised that our account will be overdrawn, as with my personal account 62246322995. Please advise how my personal bond 3000003331371 will be effected. At this point we can not advise by when we will rectify our accounts, however once we have a clear indication when we can commence work and when we can complete our current project we will revert. Please advise what FNB Namibia has in place to assist SME's during this Covid-19 crisis. Regards Marius Dessels Renovation & Construction 081 145 7007 Show less
0
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Marius D
1 reviews | Active since Jan 2020
23 Apr 2020, 22:32
"FNB how can we help you"
----- Forwarded Message ----- From: Marius Dessels <mariusdessels@yahoo.com> To: complaints@bon.com.na <complaints@bon.com.na> Sent: Wednesday, April 22, 2020, 11:26:43 PM GMT+2 Subject: Fw: My Covid-19 Struggle FYI Thank you Marius Dessels +264 81 145 7007 ----- Forwarded Message ----- From: "Marius Dessels" <mariusdessels@yahoo.com> To: "editor@namibia.com.na" <editor@namibia.com.na> Cc: "dani@republiekein.com.na" <dani@republiekein.com.na> Sent: Wed, Apr 22, 2020 at 9:49 PM Subject: My Covid-19 Struggle ----- Forwarded Message ----- From: Marius Dessels <mariusdessels@yahoo.com> To: Nasreen Eiseb <nasreen.eiseb@fnbnamibia.com.na> Cc: "tjuly@fnbnamibia.com.na" <tjuly@fnbnamibia.com.na>; "cmufwinda@fnbnamibia.com.na" <cmufwinda@fnbnamibia.com.na> Sent: Wednesday, April 22, 2020, 09:37:52 PM GMT+2 Subject: Marius Dessels Hi Please be so kind as to foward to your CEO that refuses to call me, or give me his contact details he sends a registered mail !!!!! Watch the press !!!!!!! I will settle my debt with FNB Namibia some way or the other FNB NAMIBIA DOES NOT HELP THEIR CUSTOMER EVEN IN TIMES LIKE THIS YOU HAVE DECLARED ME BANKRUPT !!!!! FNB IS THE LAST BANK TO OFFER HELP ----- Forwarded Message ----- From: Marius Dessels <mariusdessels@yahoo.com> To: Meissenheimer, Lincoln <lmeissenheimer@fnbnamibia.com.na>; Izaaks, Camanthea <caizaaks@fnbnamibia.com.na> Cc: Jose Medeiros, Carlos Manuel <cjosemedeiros@fnbnamibia.com.na>; Smit, Renaldo <smitr@fnbnamibia.com.na>; Van Rooi, Deon <dvanrooi@fnbnamibia.com.na>; Fisch, Olga <ofisch@fnbnamibia.com.na>; Wolman, Calvyn <cwolman@fnbnamibia.com.na> Sent: Wednesday, April 22, 2020, 09:19:25 PM GMT+2 Subject: Re: 62246322995 - [External Email] www.facebook.com/106701380993798/posts/no-preservatives-no-colourants-so-its-healthy-ice-cream-small-125ml-n-20medium-2/118429763154293/ On Wednesday, April 22, 2020, 07:10:54 PM GMT+2, Marius Dessels <mariusdessels@yahoo.com> wrote: Please could you be so kind as to send this link to all your staff with in FNB sure we can get my credit card paid Thanking you in advance Marius Dessels 081 252 4817 On Wednesday, April 22, 2020, 11:02:45 AM GMT+2, Izaaks, Camanthea <caizaaks@fnbnamibia.com.na> wrote: Dear Mr. Dessels My apologies for the delayed response. Thank you for your confirmation and undertaking. Your balance consolidation over a period of 60 months has been set-up and will be effective for payment on your current due date, 2 May 2020 for the fixed monthly instalment ofN$430.86 in line with the conditions as set out in my mail of 17 April 2020. With regard to the debit order, kindly be advised that we are not able to suspend the debit order from your transactional account at this stage, however we are able to amend your payment due date to a more suitable date if not already in order as is. Kindly take note that the account will remain open for repayment and the normal relegation process will follow should a payment be missed for one or other reason which could incur penalty fees. Should you require any additional information in this regard, please feel free to contact me. All the best in your endeavours and keep safe. Kind regards Camanthea Izaaks | Manager Credit Cards | 2nd Floor @Parkside 130 Independence Ave, Windhoek Tel: (+264 61) 299 2881 | Cell: (+264 81) 1441494 From: Marius Dessels <mariusdessels@yahoo.com> Sent: Friday, 17 April 2020 16:41 To: Meissenheimer, Lincoln <LMeissenheimer@fnbnamibia.com.na>; Izaaks, Camanthea <caizaaks@fnbnamibia.com.na> Cc: Jose Medeiros, Carlos Manuel <CJoseMedeiros@fnbnamibia.com.na>; Smit, Renaldo <SmitR@fnbnamibia.com.na>; Van Rooi, Deon <dvanrooi@fnbnamibia.com.na>; Fisch, Olga <OFisch@fnbnamibia.com.na>; Wolman, Calvyn <CWolman@fnbnamibia.com.na> Subject: Re: 62246322995 - [External Email] Hi Camanthea Finally some one who talks and makes sense, what you are proposing makes sense in my current predicament. Thank you for the consolidation suggestion. I agree to the consolidation fixed monthly installment over 60 months = N$430.86 , the only thing is that with me not earning money (so no deposits will be going in to any accounts as I no longer work) putting a debit order on to account nr 62246322995, only to be returned by FNB will also not help. According to the briefing statement by our President on covid-19 dated 14 April 2020 dressing national response measures (copy attached) As a unemployed Namibian having human rights, having the right to provide a income for me and my family I would be allowed to trade "informal trading and open markets, subject to strict hygiene, social distancing and limit of gathering" I will be selling wood and some personal items perhaps even food, all of this will probably be cash or e-wallet, I can just make a cash deposit instead. Marius Dessels hereby acknowledge that I am indebted to FNB for a existing credit card facility of N$15,078.71 (excluding debit interest). I give FNB the undertaking to settle the debt... TO THE BEST OF MY EARNINGS ABILITY IN THE CURRENT LOCK DOWN RESTRICTIONS IN NAMIBIA... and in the cumming months going forward, as I am part of the devastating long lasting effects of the global Coronavirus covid-19 pandemic. This is unfortunately all I have to offer and advise at this point of my struggle. Regards Marius Dessels On Friday, April 17, 2020, 12:18:18 PM GMT+2, Izaaks, Camanthea <caizaaks@fnbnamibia.com.na> wrote: Dear Mr. Dessels Kindly be advised that due to the nature of the Credit Card product, we can unfortunately not assist with a payment holiday, reduction in interest rates or bank charges, however we can assist with a monthly repayment reduction. This means that we can consolidate the balance on your card on the budget over a repayment term of between 6 - 60 months. The condition of this consolidation is that the card will be placed on hold for the duration of the consolidation period or until such time that the account status is reviewed. The account will remain open for repayment only and the monthly account fee will continue to charge. See below how the consolidation will work on your current balance as at today: Without consolidation – Revolving credit (straight), account remains as is Current balance = N$15,078.71 (excluding debit interest) Current instalment = N$908.71 Instalment is 5% of closing balance together with the monthly account fees and interest. This will vary based on your closing balance. You can revolve on the limit as payments are made. With the consolidation Current balance = N$15,078.71 (excluding debit interest) Fixed monthly instalment over 60 months = N$430.86 (this includes the monthly account fee of N$80.00) For the cycle in which the consolidation is done, the monthly instalment may vary from the above in view of interest billing that still needs to take place. A hold will be placed on the card, so you will have no access to the account. The account will be open for repayment only. If you consider the consolidation of the balances, kindly confirm so via return mail in order for me to set up accordingly. Should you require any additional information in this regard, please feel free to contact me. Kind regards Camanthea Izaaks | Manager Credit Cards | 2nd Floor @Parkside 130 Independence Ave, Windhoek Tel: (+264 61) 299 2881 | Cell: (+264 81) 1441494 From: Marius Dessels <mariusdessels@yahoo.com> Sent: Friday, 17 April 2020 10:15 To: Meissenheimer, Lincoln <LMeissenheimer@fnbnamibia.com.na> Cc: Jose Medeiros, Carlos Manuel <CJoseMedeiros@fnbnamibia.com.na>; Smit, Renaldo <SmitR@fnbnamibia.com.na>; Izaaks, Camanthea <caizaaks@fnbnamibia.com.na>; Van Rooi, Deon <dvanrooi@fnbnamibia.com.na>; Fisch, Olga <OFisch@fnbnamibia.com.na> Subject: Re: 62246322995 - [External Email] To whom it may concern 1. Account nr 62246322995 I have been advised by my employer that they have been in contact with their bank to see if they can assist them during this very difficult world wide uncertain times (lock-down governments all over the world allow only essential company's to trade) They have received correspondence that their bank is of the opinion that they are bankrupt and can not assist them financially. My employer has advised that they would probably close their business. I have been in lock-down since 30 April 2020 and have lost my income due to the Coronavirus covid-19 pandemic, and probably my job. FNB has returned all my debit order (life policy s & bond payment). I at this point in time then dont see the need to keep the account open only for the bank to return my bond payment, And my life cover for the bond & life cover to assist my loved once when I can not provide for them due to my death. At this point in time I can not advise when and if I can return back to work, and when I will be in position to service my debt with FNB to the best ability of my earnings. Why keep the accounts open only for FNB to continue returning my debit orders, the monthly account fees this will only put me in a worse financial position than what I am finding my self in, at this point the credit balance should be sufficient to cover monthly account fees, if not please transfer what is needed from acc 62253883493 My wife has been advised by her employer that they will only receive 60% of their salary this month, and is uncertain about next months salary. We are counting on her reduced salary to buy food and pay for pre-paid electricity. At this point in time I can not advise how I will be servicing my home loan & credit card with FNB. 2. Account nr 62253883493 Please make sure that the credit balance is sufficient to cover the monthly account fees , should their a credit balance after this please pay it in to my home loan 3000003331371 Regards Marius Dessels 081 145 7007 On Friday, April 17, 2020, 07:28:48 AM GMT+2, Meissenheimer, Lincoln <lmeissenheimer@fnbnamibia.com.na> wrote: Dear Mr. Dessels, As per request to close the below accounts, the following needs to be established: MR MARIUS DESSELS 62246322995: The home loan instalment to the value of N$20,949.53 is routed through this account. Please advise on the arrangements to service this commitment or whether the account will be settled outstanding Balance. 62246322995. The credit Card is serviced from this account and unless alternative arrangements to service this commitment or whether the account will be settled outstanding balance. With this unaddressed the account closure cannot be permitted. MR MARIUS DESSELS 62253883493:The account will have a credit balance, please advise to what account the funds should be transferred to, to ensure that the closure is applied. Thanking you in advance, Kind regards, Lincoln Meissenheimer| Relationship Manager - Business | Old Power Station Branch | FNB Namibia Ltd. Physical Address: Shop 21E Old Power Station Complex, Armstrong Street, Southern Industrial, Namibia | Tel: (+264 61) 411 201 | Fax: (+264 61 ) 411 229 | Cell: (+264) 811 473420 E-mail: LMeissenheimer@fnbnamibia.com.na | Web:www.fnbnamibia.com.na From: Marius Dessels <mariusdessels@yahoo.com> Sent: Thursday, 16 April 2020 00:20 To: Meissenheimer, Lincoln <LMeissenheimer@fnbnamibia.com.na> Subject: RE: 62246322995 - [External Email] Please go ahead and close this account Marius Dessels +264 81 145 7007 On Wed, Apr 15, 2020 at 11:15 AM, Meissenheimer, Lincoln <LMeissenheimer@fnbnamibia.com.na> wrote: Dear Mr. Dessels, The honouring fees have been reversed: Kind regards, Lincoln Meissenheimer | Relationship Manager - Business | Old Power Station Branch | FNB Namibia Ltd. Physical Address: Shop 21E Old Power Station Complex, Armstrong Street, Southern Industrial, Namibia | Tel: (+264 61) 411 201 | Fax: (+264 61 ) 411 229 | Cell: (+264) 811 473420 E-mail:LMeissenheimer@fnbnamibia.com.na | Web:www.fnbnamibia.com.na -----Original Message----- From: Marius Dessels <mariusdessels@yahoo.com> Sent: Wednesday, 15 April 2020 09:08 To: Meissenheimer, Lincoln <LMeissenheimer@fnbnamibia.com.na> Subject: 62246322995 - [External Email] Good Morning Please make sure the honoring fee is reversed 08 Apr 2020 #HONOURING FEE 3 ITEMS ON 20/04/3 ITEMS ON 20/04/07 -810.00 Marius This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer. This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer. This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer. This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
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Marius D
1 reviews | Active since Jan 2020
23 Apr 2020, 22:32
"FNB how can we help you"
----- Forwarded Message ----- From: Marius Dessels <mariusdessels@yahoo.com> To: complaints@bon.com.na <complaints@bon.com.na> Sent: Wednesday, April 22, 2020, 11:26:43 PM GMT+2 Subject: Fw: My Covid-19 Struggle FYI Thank you Marius Dessels +264 81 145 7007 ----- Forwarded Message ----- From: "Marius Dessels" <mariusdessels@yahoo.com> To: "editor@namibia.com.na" <editor@namibia.com.na> Cc: "dani@republiekein.com.na" <dani@republiekein.com.na> Sent: Wed, Apr 22, 2020 at 9:49 PM Subject: My Covid-19 Struggle ----- Forwarded Message ----- From: Marius Dessels <mariusdessels@yahoo.com> To: Nasreen Eiseb <nasreen.eiseb@fnbnamibia.com.na> Cc: "tjuly@fnbnamibia.com.na" <tjuly@fnbnamibia.com.na>; "cmufwinda@fnbnamibia.com.na" <cmufwinda@fnbnamibia.com.na> Sent: Wednesday, April 22, 2020, 09:37:52 PM GMT+2 Subject: Marius Dessels Hi Please be so kind as to foward to your CEO that refuses to call me, or give me his contact details he sends a registered mail !!!!! Watch the press !!!!!!! I will settle my debt with FNB Namibia some way or the other FNB NAMIBIA DOES NOT HELP THEIR CUSTOMER EVEN IN TIMES LIKE THIS YOU HAVE DECLARED ME BANKRUPT !!!!! FNB IS THE LAST BANK TO OFFER HELP ----- Forwarded Message ----- From: Marius Dessels <mariusdessels@yahoo.com> To: Meissenheimer, Lincoln <lmeissenheimer@fnbnamibia.com.na>; Izaaks, Camanthea <caizaaks@fnbnamibia.com.na> Cc: Jose Medeiros, Carlos Manuel <cjosemedeiros@fnbnamibia.com.na>; Smit, Renaldo <smitr@fnbnamibia.com.na>; Van Rooi, Deon <dvanrooi@fnbnamibia.com.na>; Fisch, Olga <ofisch@fnbnamibia.com.na>; Wolman, Calvyn <cwolman@fnbnamibia.com.na> Sent: Wednesday, April 22, 2020, 09:19:25 PM GMT+2 Subject: Re: 62246322995 - [External Email] www.facebook.com/106701380993798/posts/no-preservatives-no-colourants-so-its-healthy-ice-cream-small-125ml-n-20medium-2/118429763154293/ On Wednesday, April 22, 2020, 07:10:54 PM GMT+2, Marius Dessels <mariusdessels@yahoo.com> wrote: Please could you be so kind as to send this link to all your staff with in FNB sure we can get my credit card paid Thanking you in advance Marius Dessels 081 252 4817 On Wednesday, April 22, 2020, 11:02:45 AM GMT+2, Izaaks, Camanthea <caizaaks@fnbnamibia.com.na> wrote: Dear Mr. Dessels My apologies for the delayed response. Thank you for your confirmation and undertaking. Your balance consolidation over a period of 60 months has been set-up and will be effective for payment on your current due date, 2 May 2020 for the fixed monthly instalment ofN$430.86 in line with the conditions as set out in my mail of 17 April 2020. With regard to the debit order, kindly be advised that we are not able to suspend the debit order from your transactional account at this stage, however we are able to amend your payment due date to a more suitable date if not already in order as is. Kindly take note that the account will remain open for repayment and the normal relegation process will follow should a payment be missed for one or other reason which could incur penalty fees. Should you require any additional information in this regard, please feel free to contact me. All the best in your endeavours and keep safe. Kind regards Camanthea Izaaks | Manager Credit Cards | 2nd Floor @Parkside 130 Independence Ave, Windhoek Tel: (+264 61) 299 2881 | Cell: (+264 81) 1441494 From: Marius Dessels <mariusdessels@yahoo.com> Sent: Friday, 17 April 2020 16:41 To: Meissenheimer, Lincoln <LMeissenheimer@fnbnamibia.com.na>; Izaaks, Camanthea <caizaaks@fnbnamibia.com.na> Cc: Jose Medeiros, Carlos Manuel <CJoseMedeiros@fnbnamibia.com.na>; Smit, Renaldo <SmitR@fnbnamibia.com.na>; Van Rooi, Deon <dvanrooi@fnbnamibia.com.na>; Fisch, Olga <OFisch@fnbnamibia.com.na>; Wolman, Calvyn <CWolman@fnbnamibia.com.na> Subject: Re: 62246322995 - [External Email] Hi Camanthea Finally some one who talks and makes sense, what you are proposing makes sense in my current predicament. Thank you for the consolidation suggestion. I agree to the consolidation fixed monthly installment over 60 months = N$430.86 , the only thing is that with me not earning money (so no deposits will be going in to any accounts as I no longer work) putting a debit order on to account nr 62246322995, only to be returned by FNB will also not help. According to the briefing statement by our President on covid-19 dated 14 April 2020 dressing national response measures (copy attached) As a unemployed Namibian having human rights, having the right to provide a income for me and my family I would be allowed to trade "informal trading and open markets, subject to strict hygiene, social distancing and limit of gathering" I will be selling wood and some personal items perhaps even food, all of this will probably be cash or e-wallet, I can just make a cash deposit instead. Marius Dessels hereby acknowledge that I am indebted to FNB for a existing credit card facility of N$15,078.71 (excluding debit interest). I give FNB the undertaking to settle the debt... TO THE BEST OF MY EARNINGS ABILITY IN THE CURRENT LOCK DOWN RESTRICTIONS IN NAMIBIA... and in the cumming months going forward, as I am part of the devastating long lasting effects of the global Coronavirus covid-19 pandemic. This is unfortunately all I have to offer and advise at this point of my struggle. Regards Marius Dessels On Friday, April 17, 2020, 12:18:18 PM GMT+2, Izaaks, Camanthea <caizaaks@fnbnamibia.com.na> wrote: Dear Mr. Dessels Kindly be advised that due to the nature of the Credit Card product, we can unfortunately not assist with a payment holiday, reduction in interest rates or bank charges, however we can assist with a monthly repayment reduction. This means that we can consolidate the balance on your card on the budget over a repayment term of between 6 - 60 months. The condition of this consolidation is that the card will be placed on hold for the duration of the consolidation period or until such time that the account status is reviewed. The account will remain open for repayment only and the monthly account fee will continue to charge. See below how the consolidation will work on your current balance as at today: Without consolidation – Revolving credit (straight), account remains as is Current balance = N$15,078.71 (excluding debit interest) Current instalment = N$908.71 Instalment is 5% of closing balance together with the monthly account fees and interest. This will vary based on your closing balance. You can revolve on the limit as payments are made. With the consolidation Current balance = N$15,078.71 (excluding debit interest) Fixed monthly instalment over 60 months = N$430.86 (this includes the monthly account fee of N$80.00) For the cycle in which the consolidation is done, the monthly instalment may vary from the above in view of interest billing that still needs to take place. A hold will be placed on the card, so you will have no access to the account. The account will be open for repayment only. If you consider the consolidation of the balances, kindly confirm so via return mail in order for me to set up accordingly. Should you require any additional information in this regard, please feel free to contact me. Kind regards Camanthea Izaaks | Manager Credit Cards | 2nd Floor @Parkside 130 Independence Ave, Windhoek Tel: (+264 61) 299 2881 | Cell: (+264 81) 1441494 From: Marius Dessels <mariusdessels@yahoo.com> Sent: Friday, 17 April 2020 10:15 To: Meissenheimer, Lincoln <LMeissenheimer@fnbnamibia.com.na> Cc: Jose Medeiros, Carlos Manuel <CJoseMedeiros@fnbnamibia.com.na>; Smit, Renaldo <SmitR@fnbnamibia.com.na>; Izaaks, Camanthea <caizaaks@fnbnamibia.com.na>; Van Rooi, Deon <dvanrooi@fnbnamibia.com.na>; Fisch, Olga <OFisch@fnbnamibia.com.na> Subject: Re: 62246322995 - [External Email] To whom it may concern 1. Account nr 62246322995 I have been advised by my employer that they have been in contact with their bank to see if they can assist them during this very difficult world wide uncertain times (lock-down governments all over the world allow only essential company's to trade) They have received correspondence that their bank is of the opinion that they are bankrupt and can not assist them financially. My employer has advised that they would probably close their business. I have been in lock-down since 30 April 2020 and have lost my income due to the Coronavirus covid-19 pandemic, and probably my job. FNB has returned all my debit order (life policy s & bond payment). I at this point in time then dont see the need to keep the account open only for the bank to return my bond payment, And my life cover for the bond & life cover to assist my loved once when I can not provide for them due to my death. At this point in time I can not advise when and if I can return back to work, and when I will be in position to service my debt with FNB to the best ability of my earnings. Why keep the accounts open only for FNB to continue returning my debit orders, the monthly account fees this will only put me in a worse financial position than what I am finding my self in, at this point the credit balance should be sufficient to cover monthly account fees, if not please transfer what is needed from acc 62253883493 My wife has been advised by her employer that they will only receive 60% of their salary this month, and is uncertain about next months salary. We are counting on her reduced salary to buy food and pay for pre-paid electricity. At this point in time I can not advise how I will be servicing my home loan & credit card with FNB. 2. Account nr 62253883493 Please make sure that the credit balance is sufficient to cover the monthly account fees , should their a credit balance after this please pay it in to my home loan 3000003331371 Regards Marius Dessels 081 145 7007 On Friday, April 17, 2020, 07:28:48 AM GMT+2, Meissenheimer, Lincoln <lmeissenheimer@fnbnamibia.com.na> wrote: Dear Mr. Dessels, As per request to close the below accounts, the following needs to be established: MR MARIUS DESSELS 62246322995: The home loan instalment to the value of N$20,949.53 is routed through this account. Please advise on the arrangements to service this commitment or whether the account will be settled outstanding Balance. 62246322995. The credit Card is serviced from this account and unless alternative arrangements to service this commitment or whether the account will be settled outstanding balance. With this unaddressed the account closure cannot be permitted. MR MARIUS DESSELS 62253883493:The account will have a credit balance, please advise to what account the funds should be transferred to, to ensure that the closure is applied. Thanking you in advance, Kind regards, Lincoln Meissenheimer| Relationship Manager - Business | Old Power Station Branch | FNB Namibia Ltd. Physical Address: Shop 21E Old Power Station Complex, Armstrong Street, Southern Industrial, Namibia | Tel: (+264 61) 411 201 | Fax: (+264 61 ) 411 229 | Cell: (+264) 811 473420 E-mail: LMeissenheimer@fnbnamibia.com.na | Web:www.fnbnamibia.com.na From: Marius Dessels <mariusdessels@yahoo.com> Sent: Thursday, 16 April 2020 00:20 To: Meissenheimer, Lincoln <LMeissenheimer@fnbnamibia.com.na> Subject: RE: 62246322995 - [External Email] Please go ahead and close this account Marius Dessels +264 81 145 7007 On Wed, Apr 15, 2020 at 11:15 AM, Meissenheimer, Lincoln <LMeissenheimer@fnbnamibia.com.na> wrote: Dear Mr. Dessels, The honouring fees have been reversed: Kind regards, Lincoln Meissenheimer | Relationship Manager - Business | Old Power Station Branch | FNB Namibia Ltd. Physical Address: Shop 21E Old Power Station Complex, Armstrong Street, Southern Industrial, Namibia | Tel: (+264 61) 411 201 | Fax: (+264 61 ) 411 229 | Cell: (+264) 811 473420 E-mail:LMeissenheimer@fnbnamibia.com.na | Web:www.fnbnamibia.com.na -----Original Message----- From: Marius Dessels <mariusdessels@yahoo.com> Sent: Wednesday, 15 April 2020 09:08 To: Meissenheimer, Lincoln <LMeissenheimer@fnbnamibia.com.na> Subject: 62246322995 - [External Email] Good Morning Please make sure the honoring fee is reversed 08 Apr 2020 #HONOURING FEE 3 ITEMS ON 20/04/3 ITEMS ON 20/04/07 -810.00 Marius This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer. This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer. This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer. This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
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Rubin R
1 reviews | Active since Jan 2020
1 Apr 2020, 11:37
FNB Namibia dishonest
I have been having problems with FNB always deducting money from my bank account without notification via sms or email, I have to physically go into my account every time to see what is happening. Due to the lockdown on 26 March 2020 in South Africa my father in law could not get to the bank to send me money on 27 March 2020 which I left to him. Because of the lockdown and unplanned circumstances in South Africa and Namibia the payment only come in on the 30th and now FNB Namibia walvis bay has taken N$ 270 from my account because of an international crisis which I not anyone in this world could control. I will be cancelling my bank account with FNB once this lockdown is over and I’m changing to a better bank where people do their jobs correctly
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Rubin R
1 reviews | Active since Jan 2020
1 Apr 2020, 11:37
FNB Namibia dishonest
I have been having problems with FNB always deducting money from my bank account without notification via sms or email, I have to physically go into my account every time to see what is happening. Due to the lockdown on 26 March 2020 in South Africa my father in law could not get to the bank to send me money on 27 March 2020 which I left to him. Because of the lockdown and unplanned circumstances in South Africa and Namibia the payment only come in on the 30th and now FNB Namibia walvis bay has taken N$ 270 from my account because of an international crisis which I not anyone in this world could control. I will be cancelling my bank account with FNB once this lockdown is over and I’m changing to a better bank where people do their jobs correctly
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Wian V
1 reviews | Active since Jan 2020
29 Oct 2019, 07:37
FNB Namibia ATM Disaster!!
Maerua Mall FNB branch: With my FNB card, I tried depositing money into my own account, at your Maerua mall ATM, the deposit said error while being processed, then the atm gave me a receipt with error code T550. NOT RETURNING MY MONEY. So now i do not have my money, there is no notifications on my banking app and the error receipt says deposit unsuccessful. I immediately went into the branch and filled in a form with all details and copy of card/receipt/ID which the lady would send through to a dispute department. The audacity that the biggest bank in Namibia tells me it takes 5-7 working days to get my own money back due to a FAULT ON YOUR SIDE, is really just shocking. By now you should know if this ATM cash deposit option is working or not, doesn't help you keep saying “its in a trial stage”.... this is a inconvenience for me and not acceptable to keep happening. My suggestion: Service your ATM’s weekly or COMPLETELY REMOVE THIS CASH DEPOSIT AT ALL YOUR ATM’S... you have all these signs in the bank teller stating clients should “avoid the queues” and go deposit cash at ATM’s but then the ATM’s swallow the money, gives out an error receipt and the money is just gone. This is the second time this is happening in less than a year. NOT ACCEPTABLE AT ALL. This is not how a bank who works with peoples money should be operating.
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Wian V
1 reviews | Active since Jan 2020
29 Oct 2019, 07:37
FNB Namibia ATM Disaster!!
Maerua Mall FNB branch: With my FNB card, I tried depositing money into my own account, at your Maerua mall ATM, the deposit said error while being processed, then the atm gave me a receipt with error code T550. NOT RETURNING MY MONEY. So now i do not have my money, there is no notifications on my banking app and the error receipt says deposit unsuccessful. I immediately went into the branch and filled in a form with all details and copy of card/receipt/ID which the lady would send through to a dispute department. The audacity that the biggest bank in Namibia tells me it takes 5-7 working days to get my own money back due to a FAULT ON YOUR SIDE, is really just shocking. By now you should know if this ATM cash deposit option is working or not, doesn't help you keep saying “its in a trial stage”.... this is a inconvenience for me and not acceptable to keep happening. My suggestion: Service your ATM’s weekly or COMPLETELY REMOVE THIS CASH DEPOSIT AT ALL YOUR ATM’S... you have all these signs in the bank teller stating clients should “avoid the queues” and go deposit cash at ATM’s but then the ATM’s swallow the money, gives out an error receipt and the money is just gone. This is the second time this is happening in less than a year. NOT ACCEPTABLE AT ALL. This is not how a bank who works with peoples money should be operating.
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