CS
Clint S
Active since Aug 2015
15
Reviews
0
Industries
Reviews
15 reviews31 months ago
RSAWEB is worse than TELKOM
Worst Service Provider. Imagine signing up with this company and I should have seen it as a sign. Since day 1 they could not find my account details. The best service I got was from a guy name Henry who I had to coach through the process as the rest of the company is clueless. Fast forward to today, I had been complaining to the since 6 months ago that their upgrading of my line from 100mb to 200mb line speed is not hit the advertised speeds. I sent screen shots, when onto the chats and asked to confirm the same thing and ever time it was the same response it is on 200mb. So why does the SPEEDTEST.NET keep saying I am running on less than that. I hit 80mb with the LAN cable plugged in, my modem has a capability of Tenda 802.11 - ac1200 is capable of doing 300mb and they tell me 6 months down the line it is the modem. This company gives **** service, today they sent me an email saying I owe them R2091, trying to ****** extra money from me for the month and what I assume is for the previous month. I refused to pay this month because no - one was willing to make an effort or refused to come back to me at all. Every other month they had an issues with changing my banking details so they could debit. I was told it was changed and up to now I still get messaged about my account not being paid, the admin of this company is poor and the service is bad. RSAWEB is becoming jst as bad as TELKOM because they want to make maximum profit and with a few staff. Some people are not fooled, every time you call them there are long waiting times and the same old covid voice message advert keeps playing informing clients it might take a while. ******* service. I had faith in OCTOTEL but the fact that between them and RSAWEB they can't find an issue which is being mentioned to them is atrocious and ********.
131 replies
37 months ago
CONTINOUS BAD SERVICE BY RSAWEB
I have been receiving the worst service from this company now from the time I joined except for one time when I left a review. This is disgusting service. I am repeatedly getting emails about non payment, when I repeatedly keep sending across emails to which I don't receive acknowledgement when I try change bank accounts, the only response I received is that to this after almost a month was we are having a back log. I made payment to them from my new bank account with reference number as per my statement and to tell me after 17 days almost that it hasn't been received my service will be suspended is disgusting. I changed from my previous provider because of this type of service or lack there of. My line speed was also upgraded to 200mb but I am still running on less than 100mb line speed. I have been testing this for 2 weeks now and what did I pay for then when you RSAWEB is telling me I am going to be on a higher line speed. I have lag on my line and slow speeds on my computer which is connected to my modem via a lan cable so kindly explain all of this. I feel like I am being de*****ed. Paying for service and not receiving it goes against my right as a consumer. So I expect feedback soonest. My REFERNCE is COK003
53 replies
42 months ago
Lack of Feedback and Bad Service
I have been emailing and asking the financial services department to send me a prescribed letter as well as phone and was advised someone would get back to me. I have been waiting for 3 months and have had no response.
0 replies
44 months ago
Fraudulent Uber Debit Order
I have been contact UBER about the same debit order for a while and I keep getting the same explanation. I want all my money refunded. They are a sneaky bunch of frauds, that keep debiting peoples accounts, if i did not check my account today I would not have noticed that they have been debiting my account. I spoke to a member of their support team about this and it is happening again after I spoke and they keep telling me they do not debit accounts. I want my money refunded for the past few months or I will be taking legal action and making sure I put this on national media.
0 replies
47 months ago
SUBJECT LINE Henry Botes Beyond Excellent. *****
SUBJECT LINE Henry Botes Beyond Excellent. ***** I was pleasantly surprised this morning after calling in, I had phoned in twice this morning and from spending more than two hours on the phone between yesterday and today. I had been struggling to get my line on, even after I had been sent an email to tell me my line is active. Speaking to Numerous consultants being quick to just transfer me and no doubt adding to the high call volumes, I finally got through to Henry Botes, who not only was patient enough to take the initiative to Listen to my issues and instead of transferring me through to Support, asked probing questions to help figure out that my number was not added to the system and this was the root cause of me not receiving my activation key. He made sure I got my key, waited for me to go onto the activation page and waited till I told him I was connected. Bottom Line is I left my previous ISP Axxess because of The Robotic Consultants quick to regurgitate nonsense on scripts and before that Telkom as well. As clients we experience frustration with this type of behavior and I experienced that all this morning (Hearing the cackling in the background of the staff laughing and having a great time, nothing wrong but it seemed like the environment was less than helpful) until HENRY BOTES CAME ALONG. Thanks to Henry I decided to stay because I was ready to cancel with RSAWeb this morning, but this persuaded me to stay. I think you guys will do well with More Henry Botes' in the world this is who we all strive to be like. Patient, Empathetic, Helpful and Diligent.
134 replies
49 months ago
Lack of Real Human Service Axxess
I am not very happy with the service I have been receiving from this company as of late. I never pay late or complain, but as of recent the level of service has declined. It's like dealing with automated machines, when an actual human gets back to you the default response seems like a copy and past response, with no empathy for customers. I woke up this morning with no internet, which by the way may I ad I had paid for my current location. I had cancelled at my line at my old residence and signed up for a LINE INSTEAD OF DOING A MOVE OPTION which I later discovered and subsequently requested. I was then ordered to pay a cancellation fee for an error which I explained. How am I paying or expected to pay for a service which I never used. I have never had this level of bad service, I was on the phone on Sunday and it was a lengthy rant, which seem to have befallen deaf ears. Axxess need to shape up and put the customer first, Telkom was bad but this is Absurd. I suggest try retaining all the unhappy clients that complain only once about real issues like customer services. The answer isn't always management has instructed us as a response, might as well have hired parrots to work the telephone as this is not an acceptable response. I know the client isn't always right, but services should always take top priority when things get this bad. I use your service because it was great and moved from Telkom and frankly this is ****. I am not going to pay a cancellation fee for a service I did not use, errors happen and is untestable, when I get messages about outages as a client I must understand this, but does your business model not allow for Human or customer error... Is the bottom-line only the pocket of the company... Sort this out ASAP I want my invoice amended. I will pay for the rest of my services, but not for an error or 30 day cancellation fee issue. I want my internet at 9 Sail Street up and running today. I paid for it and I want someone to contact me regarding the rest of my invoice. If I have no feedback, I will cancel all my services and move to a different provider that values client. Thank you My Account Number is 116341
0 replies
52 months ago
Post Office Non Payment of Rent and Lack of Service Delivery
I have been waiting for a package since last year. According to the post office at Century City, clients can't access packages, because the Post Office has not paid rent. I have been emailing the post office and the property company and there has been no traction. This has severely affected my business
0 replies
70 months ago
ABSA Horrendous Service
Even a single star should not be given to this bank, I can't believe how horrendous it has been trying to get thing done with this bank. I have had banking accounts with absa since I have been 10 years old, with the help of my dad setting up an account for me. Loyalty is dead, honestly I am disgusted with the level of service. I tried opening a business account with them and as an existing client it is horrendous. I would not wish this upon my worst enemy. I spent almost an hour on the phone and the same ****ty tune kept playing, how are you trying to up sell clients on products when you can't even speak to a consultant, then I wasted another 2 hours in the week, went online, then I emailed and nothing, this morning I am trying to make a payment to a service provider listed on their platform online on mobile and on my ****ing computer. The nerve to tell me that the account number is incorrect, to top it off, a message displays asking for a small fee to verify the ****ing account number they have on their system?? Has Axxess even been receiving their money. I hope this bank faces 1000 other competitors and lose all their business during this lock down. The level of service is shattering honestly. How do people pay for a service that does not work. It is criminal
105 replies
78 months ago
ABSA Lack of Transparency on Bank Charges
ABSA service is terrible, I contacted them, to complain about not being informed about the transfer fees for instant transfers, there is no transparency in service, I found out that I was being charged R1700 this year alone as a result of negligence and misinformation.
105 replies
78 months ago
CIPC BAD SERVICE NO COMMUNICATION FOR 4 years
For the past 4 years, I have had a company registered and not once did I get an email to say my returns are due, but I got an email to say my company will be de-registered. What is the purpose of having a service that does not service clients. If I was reminded to pay the R100 per year it would be better than paying R550 for bad service. I am not happy and I am not willing to pay this money because of a lack of service I need this sorted out. I will only pay for this year.I spend countless times calling and not getting help or email responses.
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
13 (86.66666666666667%)