Fonechoice
1.6|531 reviews
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Peter M
1 reviews | Active since Member
14 Mar 2023, 10:30
Your choice should NEVER be FoneChoice!
My father was relieved from work on medical grounds, and we submitted the necessary documentation to FoneChoice to claim against the credit insurance. Because he struggles to hear and communicate over the phone, we submitted a Power of Attorney, so I can communicate with them. It has now been more than 3 months and we have received absolutely no response from FoneChoice. They do however call between 1 and 4 times a day to ask about payment on the account. When he answers and struggles to hear them or talk to them, they just kill the call. They have no sensitivity for people who can no longer communicate telephonically! I have spoken to call centre operator after call centre operator, explaning the situation, but still no change. Just ongoing harrasing calls. I called in to find out what the status of the claim is, and they refused to assist! Oh yes, and when I complained about the lack of sensitivity, the response from the people dealing with complaints, a simple - the call centre calls because the account is in arrears. Please think twice before supporting FoneChoice, even if you pay insurance, it seems they are absolutely set on NOT honoring any claims or even afford you the chance to talk to them, when you call them. But harrasing you with calls are is the only thing they are actually capable of!
The sister companies, HomeChoice & FinChoice was on the ball. Cudos to you!
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Peter M's updateReviewer Update
25 Mar 2023, 07:46It appears that FoneChoice does business a certain way. They absolutely ignore all correspondence you send, I could reach them on their phone.
HOWEVER, their call centre operators call approximately 3 times a day, and each another story. None of them can assist you with the queries, and now 3 months of attempts to get the issue resolved, the call centre operator spins another story. But still no response to any correspondence!
Avoid this company at all costs. Their deals might look enticing, but so is the bait at the end of fishing line. Nothing good can or will ever come from FoneChoice!
HOWEVER, their call centre operators call approximately 3 times a day, and each another story. None of them can assist you with the queries, and now 3 months of attempts to get the issue resolved, the call centre operator spins another story. But still no response to any correspondence!
Avoid this company at all costs. Their deals might look enticing, but so is the bait at the end of fishing line. Nothing good can or will ever come from FoneChoice!
PM
Peter M's update25 Mar 2023, 07:46
Reviewer Update
It appears that FoneChoice does business a certain way. They absolutely ignore all correspondence you send, I could reach them on their phone.
HOWEVER, their call centre operators call approximately 3 times a day, and each another story. None of them can assist you with the queries, and now 3 months of attempts to get the issue resolved, the call centre operator spins another story. But still no response to any correspondence!
Avoid this company at all costs. Their deals might look enticing, but so is the bait at the end of fishing line. Nothing good can or will ever come from FoneChoice!
HOWEVER, their call centre operators call approximately 3 times a day, and each another story. None of them can assist you with the queries, and now 3 months of attempts to get the issue resolved, the call centre operator spins another story. But still no response to any correspondence!
Avoid this company at all costs. Their deals might look enticing, but so is the bait at the end of fishing line. Nothing good can or will ever come from FoneChoice!