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Peter M
Active since Mar 2023
3
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Reviews
3 reviews36 months ago
FinChoice, the worst company EVER to do business with!!!!!!!!!!
What an absolute group of clowns runs this business. They phone you 12 times a day, and when you try to explain how they are failing in their duties, they think it absolutely perfect to put the phone down in your ear! I had some respect left for FinChoice when they addressed the disability claims submitted for FinChoice and HomeChoice, but then their little baby company FoneChoice, ingored absolutely every message and email sent. Some of the tele-collectors have absolutely NO phone etiquette, NO understanding, NO training, NO competence, NO brain it appears! I have had it up to here with this excuse for a financial company, and are now reporting them to the Credit Ombudsman and the Short Term Insurance Ombudsman, because their harrassment is absolutely ****ndous. DON'T ever buy anything from HomeChoice, FoneChoice, or take a lone with FinChoice, EVER. If you do, you do so hat your own perril!!!!!!
53 replies
38 months ago
Your choice should NEVER be FoneChoice!
My father was relieved from work on medical grounds, and we submitted the necessary documentation to FoneChoice to claim against the credit insurance. Because he struggles to hear and communicate over the phone, we submitted a Power of Attorney, so I can communicate with them. It has now been more than 3 months and we have received absolutely no response from FoneChoice. They do however call between 1 and 4 times a day to ask about payment on the account. When he answers and struggles to hear them or talk to them, they just kill the call. They have no sensitivity for people who can no longer communicate telephonically! I have spoken to call centre operator after call centre operator, explaning the situation, but still no change. Just ongoing harrasing calls. I called in to find out what the status of the claim is, and they refused to assist! Oh yes, and when I complained about the lack of sensitivity, the response from the people dealing with complaints, a simple - the call centre calls because the account is in arrears. Please think twice before supporting FoneChoice, even if you pay insurance, it seems they are absolutely set on NOT honoring any claims or even afford you the chance to talk to them, when you call them. But harrasing you with calls are is the only thing they are actually capable of! The sister companies, HomeChoice & FinChoice was on the ball. Cudos to you!
53 replies
38 months ago
M-Sure if you DON'T want peace of mind!
My father was laid of due to medical and health reasons in December 2022. He has a policy through MFC, which turned out to be an M-Sure policy that covers this scenario. Diligently paying the premiums for more than 6 years. We contacted them regarding claim and they forwarded us the documents to complete and a list of supporting documents. Everything was submitted. Then came a request for more documents. Submitted. And more. Documents that doesn't happen overnight. In the mean time my father has no income, MFC now harass him with threatening collection letters. And the last straw was M-Sure sending him a message that the policy will lapse if he doesn't pay the premium. Ensuring peace of mind they say. Rubbish, they know he has no income, they continually delay the claim, after sufficient information, doctor's report, specialists' reports, work letters, etc. has been submitted. Itf they were competent and asked for all documents the first time, it would not have taken them ages te resolve. Now it appears there aim was to delay the process long enough for the policy to lapse. M-Sure - Not trustworthy or a real insurer, but a money grabbing bunch!
53 replies
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