Terrible service/ No customer service

<p>My husband bought a dove rolon and a dove spray from superspar witfield square. Unfortunately he by accident purchased the wrong dove. I only use a certain one. He works quite late hours and very far from home(Olifantsfontein).  We stay in Lambton germiston, so the closest spar to me was superspar fontana Lambton. I went to the store after work the next day with the slips and the products and asked if I may please just swop it for the correct one. The store manager (Michael) said he will quickly confirm. He phoned a lady on ( ********** ) the reception lady (Lydian) didn't think twice she just said no. After Im a well known cleint I alway buy from that spar, It wasn't even considered. What is more disappointing is the fact after I told him I'm going to hello peter and he phoned her aigain they still said no. What I can't understand is the fact that ALL spar's is a franchise and I'm a loyal customer, I support spar always I had to buy 2 rolons and 2 new dove sprays AGAIN, (not the cheapest brand) in order to get what I wanted. Yet after the support im still stuck with the ones I never use. My money is good enough but the service won't be given. The matter wasn't even considered. It was a blunt rude NO!!. Its not like I tampered with it or took a week to exchange, I didn't even want my money back, I just wanter another sent of dove. Im not a dodgy person I work hard and pay for what I want. It wouldnt have ****ed them to just help me after I supplied slips and the products. The service was extremely bad. And for a person that sometimes buy over a 1000 on one purchase R 32 wouldn't matter if a customer was really of importance. </p>